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Plaza Cadillac

Leesburg, FL

4.6
1,665 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,665 reviews

November 24, 2020

As always an excellent job. Both Steve and Harry are exceptional employees. They are friendly and both make sure that the customer is happy with their serviced vehicle More

by ELLISJACKSON6787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

Unfortunately, I had to return to the service department (about 25 miles round trip) to have a oil filter replaced that was leaking after it was serviced. I wasn’t real happy with that particular after the More

by mashburnf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Nov 23, 2020 -

Plaza Cadillac responded

Thank you for responding to our survey and my deepest apology that you had to return for a defective filter. That never is something we prepare for since we expect as you do high quality part through GM. Also i had a talk with person who took your call and made sure that people with issues that were created from our service get top priority and don't need appointments. If there is any thing i can do for you to make this up please don't hesitate to call me. my ext is 231

November 21, 2020

Easy process from beginning to end.No high pressure. The location was good and they observe social distancing. The areas we visited were clean and comfortable. Coffee, was even available More

by POLLYSHOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2020

Came for oil change and tire rotation. The oil minder was not reset. The tire pressure was different on all four tires. I started to wonder if the oil was ever changed More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Wiggins
Nov 19, 2020 -

Plaza Cadillac responded

i was already given this information and addressed with employees. the service adviser took care of this before vehicle left store. We are deeply sorry this happened and was a produce of two people working on same car when one that thought other did the reset and tire adjustment . They were both wrote up for braking processes but oil change and rotation was performed. Sorry again and thank you for the survey.

November 19, 2020

Totally enjoy doing business with Rick and all the others a Plaza. They make you comfortable, never pressured and present great deals. This was my 4th vehicle from them some new and some pre owned. More

by REIMERLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2020

Robby went above and beyond to communicate the details of my new car. Professional, polite and knowledgeable! I highly recommend Plaza Cadillac! Happy customer, Diane More

by DREID711
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Head
November 18, 2020

Great great great great great great great fabulous fabulous fabulous fabulous awesome awesome awesome awesome awesome magnificent magnificent magnificent kind kind kind kind kind kin More

by Jacquelene Lopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Molzof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2020

Everyone was very friendly, I took our SRX in because I thought I had a problem with the A/C, turns out I was adjusting it wrong with no repair needed. I appreciate the effort put in to resolve what I thou More

by Nett0203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
November 18, 2020

Every person there in sales and service was friendly and made you feel at home. Alan was very helpful in us selecting the right car for me. More

by Aslate52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Staton
November 15, 2020

Great service! Steve was great, kept us informed! We knew what needed to be repaired and the cost. They even delivered our car to us . Thank you so much! More

by esthermital
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve W
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