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Plaza Cadillac
Leesburg, FL
1,714 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,714 reviews
Verified Customer
March 07, 2025
I came in for a simple oil change and tire rotation. I was told I had an oil leak, but there was no sign of any leakage on my garage floor. I was also told the engine mounts had broken or collapsed. I was told I had an oil leak, but there was no sign of any leakage on my garage floor. I was also told the engine mounts had broken or collapsed. Hadn't noticed anything that would indicate that either. We were about to go on a 2000 mile trip so felt we had to do the repair before we left. Total invoice was $5689.19. Ouch!! When we came back to pick up the car, we drove off the lot and heard terrible sounds from under the car and brought it back in. We were told that because the car was up on a rack for an extended period of time, it ruined the struts. The front struts would be covered under warranty but the rear shock would be another $2461.53. I was about to file a complaint with the Cadillac Customer Service but the dealership ended up covering the $2461.53 without me having to file a complaint. Before this last service, I would have recommended them and given them 5 stars. I'm not so confident in them anymore, but there are no other dealers near me. More
by TOMGAWLEY
Employees Worked With
Harry Akarcay
March 07, 2025
My salesman (Robbie) was a very professional and trustworthy. Mark in finance was knowledgable with integrity. trustworthy. Mark in finance was knowledgable with integrity. More
by krawph1536
February 17, 2025
I had to wait almost an hour before the gentleman got there to do the pinstripe on my car. I had an appointment at 9:30 and I think he got there about 10:15. But he did a very good job there to do the pinstripe on my car. I had an appointment at 9:30 and I think he got there about 10:15. But he did a very good job More
by DLBLIZZ
Employees Worked With
Christy in Service Department– – five star
February 09, 2025
As close as family that I’ve dealt with for years…. .great & sincerely personal company .great & sincerely personal company More
by JOE@FLMUSHROOM.COM
February 06, 2025
Total price with dealership addons not explained at all - only appeared on the copy with estimated payment (lease, purchase), and was not noticed or pointed out at all. Also, I was led to believe that the 3 only appeared on the copy with estimated payment (lease, purchase), and was not noticed or pointed out at all. Also, I was led to believe that the 3 year free maintenance was included with the purchase - I found out later that it was "prepaid" and included as part of the additional cost. Strangely enough, the additional cost was on every other vehicle except the one I purchased. Imagine my surprise when I got home and realized I was charged an additional $2500! There needs to be better transparency when purchasing a vehicle so we have a positive experience, and not made to feel that we (as a 71 year old single female) are just taken advantage of. Final note - I was promised to be "taken care of" by the sales manager and never heard from him again. Even a small gesture would be better than nothing! More
by CMARCHELL810
Employees Worked With
Tony Pagano, Michael Land
February 02, 2025
Plaza Cadillac is the Perfect size Dealership. A great selection of New and Pre-owned vehicles. Since purchasing several new Cadillacs at Plaza, beginning in 2017, they have become my personal A great selection of New and Pre-owned vehicles. Since purchasing several new Cadillacs at Plaza, beginning in 2017, they have become my personal preference when it comes to Sales but more so after the Sale, it's all about the Service that makes them Outstanding. More
by Ocalakid55
