Pat Lobb Toyota of McKinney - Service Center

Hey Mr. Ellis, just thought you should know this is on your reviews on Google Maps. Update: Just added this image from my vehicle dashboard. They say Ellis, just thought you should know this is on your reviews on Google Maps. Update: Just added this image from my vehicle dashboard. They say I don’t have Toyota Service Care… xxx is that? I bought my 2021 Toyota 4Runner Venture here and had the best vehicle buying experience I've ever had with Louis Nelson. When I needed to bring my vehicle in for service I was treated as if no one wanted to deal with me because they THOUGHT I did not have a warranty. They pushed me off on to Jose who deals with ceramic coatings, accessories, and other aftermarket items. I was there for a weak battery, popping in the front suspension, and a final detail promised by the sales department. Jose was horrible with communications, he called 4 days after I dropped the vehicle off for an update. He requested more information on the popping noise. Then 2 more days later he calls me saying he MIGHT need me to come in to drive the vehicle and duplicate the issue. Next 2 days go by and he never called me, nothing. I called him and he said they could not duplicate the issue. I was pissed as they did not put my vehicle on the rack and do a visual inspection, they did not check the weak battery, and they did not do a final detail as promised. Then service manager David Jurs says he sees multiple outbound calls and that Jose asked me to come in to drive the vehicle, that’s a lie. Jose said he MIGHT need me to do their job, and he did not call me to say, “hey we need you to come in we can’t figure it out, so we need you to drive it.” 2 more days went by and I called him and Jose did not answer. He called back hours later. I left them a bad review at the time, which David Jurs repsonded to with defensive lies. Yes, David Jurs & Jose Fucando are liars. They drove my vehicle around and did not work on it at all. I told Jose to have my vehicle ready on the lot and I don't want to speak to anyone. I later deleted the review and wanted to give them another chance as long as I didn't have to deal with Jose. Yesterday I had an appointment for a simple tire rotation. When buying my 4Runner I purchased a 5yr 60k bumper to bumper warranty, tire protection package, and Toyota Care 3yr 36k. When visiting, I was told that I magically have the 5yr 60k warrranty Jose previously told me I did not have, but now I don't have the 3yr 36k Toyota Care. The service advisor let me leave pissed off, did not offer to take care of the tire rotation as he should have, and he did not take me to someone that could look into what is going on with my warranties and maintenance packages I purchased. I later met with Joey Desrosiers, their finance director, who could not explain what was going on. He was twisting my words, and offering solutions that did not actually solve the problem at hand. The issue is that I did not receive what I was told I was getting, and their service department treated me like trash with BOTH interactions I had with them. Why would I trade for another 4Runner from your dealership if you are going to treat me like trash when I bring it in for service? That is not a solution to the problem created by your terrible service department. I left very upset and was called later by Joey, promising he was going to speak with finance advisor Antonio. He said he would work to get me what I was promised, and agreed that he believed I was presented with a package that did not come to fruition. He told me he was going to work to make this right and would call me after 1pm, that never happened. I will be filing suit with the Colling County District Clerk on Tuesday May 27th. I'm seriously not letting this go. I put down nearly 27k on this vehicle, purchased every extra coverage I could, and was screwed over when I tried to take advantage of what my money was going towards. I'm not playing with you Pat Lobb Toyota of McKinney. I even purchased Toyota vehicle insurance and Toyota renters insurance. You can bet all that will be cancelled. More

This guy and his service advisor Jose ruined my dealership experience. Just be warned that when his employees fall short of their obligations to their customers, he will lie and embellish his story dealership experience. Just be warned that when his employees fall short of their obligations to their customers, he will lie and embellish his story to defend his horrible service advisor Jose. Shows weakness as this guy should not be running a service department. More

Currently driving a 2023 Tacoma, 2nd one. 4th or 5th car purchased from Oat Lobb. Excellent experience from purchase to Service. Friendly staff, knowledgeable, professional. 4th or 5th car purchased from Oat Lobb. Excellent experience from purchase to Service. Friendly staff, knowledgeable, professional. More

I have always been very pleased with the Sales and Service Staff at Pat Lobb’s Toyota of McKinney. Service Staff at Pat Lobb’s Toyota of McKinney. More

After failed alignment attempts at a local shop And a competing Toyota dealer, I took it to Pat Lobb to try and get my alignment back to normal and my steering wheel straight. Cannon Campbell worked with competing Toyota dealer, I took it to Pat Lobb to try and get my alignment back to normal and my steering wheel straight. Cannon Campbell worked with me, to ensure it was correct. I drove it a week, and it was still off a little, for my likings. Today, I returned to have it “checked” and without hesitation, they pulled in around and performed another alignment and test drove the vehicle with the foreman and the tech. Initially, I checked the car in with Agrin and he was excellent to work with on the phone and at check in. Guess he will be my #2 behind Cannon! Pleased to report, truck drives straight and my wheel is straight. I am a picky customer and Cannon Campbell treats me with respect, fairness, promptness, and always has a smile on his face. He is genuine and I appreciate that. His attention to detail and thorough explanations and prompt service are unmatched. He is my “go to” up there. Glad to have found a second person, it Cannon is out. Thank you to the Pat Lobb team for making it right and not making a big deal about it. More

Called & got an appt for an oil change w/i the hour. They were very courteous, and svc rep Robt McMillan was great. Service was completed in 30 minutes. Have been doing business w/ them for about 7 year They were very courteous, and svc rep Robt McMillan was great. Service was completed in 30 minutes. Have been doing business w/ them for about 7 years, and plan to continue. More

I recently had the pleasure of working with Agrin Neani again at Pat Lobb Toyota of McKinney, and I can't say enough about the outstanding service he provided. From start to finish, Agrin went above and be again at Pat Lobb Toyota of McKinney, and I can't say enough about the outstanding service he provided. From start to finish, Agrin went above and beyond to ensure everything was handled smoothly, efficiently, and with a genuinely caring attitude with servicing my Toyota. He was incredibly knowledgeable, patient, and attentive to my needs—taking the time to explain each step of the process and answering all my questions thoroughly. What stood out most was his professionalism and commitment to making sure I felt confident and supported throughout my visit. It’s rare to come across someone who truly takes pride in their work the way Agrin does. I highly recommend asking for him if you’re visiting Pat Lobb Toyota—he sets the standard for exceptional customer service. More

I took my vehicle in for a second opinion. So glad that I did! Saved me a ton of money! They are honest and I highly recommend! So glad that I did! Saved me a ton of money! They are honest and I highly recommend! More

Good customer service, and they were very professional, my car was takin care of in a timely manner my car was takin care of in a timely manner More

Cannon was very helpful and very knowledgeable. He takes good care of the service I need done on my car. He takes good care of the service I need done on my car. More