Pat Lobb Toyota of McKinney

I had heard good things about this lot from a friend. I dropped in without an appointment and was met with open arms by the staff at the front desk. They set me up with Steve Hurst. This man is super kno I dropped in without an appointment and was met with open arms by the staff at the front desk. They set me up with Steve Hurst. This man is super knowledgeable, prompt, kind, patient and relatable! We checked out multiple vehicles and he paved the way to finding the new car of my dreams! After we found the one, next up was signing through the paperwork, Walking into the finance office is a typically a nerve wracking step in buying a vehicle. But, John Fulgoni made it feel like we were old friends catching up. He is approachable and is very knowledgeable while also patiently explaining every step of paperwork as we knocked it out. I highly recommend giving these folks your business. More

Anthony was amazing. Very kind and patience. Please all for him. He will take really good care of you. He went above and beyond to help and please me. Very kind and patience. Please all for him. He will take really good care of you. He went above and beyond to help and please me. More

The sales staff was very accommodating and patient. They repeatedly asked if there was anything else I needed and so far answered every question. Purchased a Camry XLE and will be "trained" on how to u They repeatedly asked if there was anything else I needed and so far answered every question. Purchased a Camry XLE and will be "trained" on how to use everything tomorrow. The overall experience of buying a new car was very stressful, no fault to the dealership. This will be my last car so glad I got it at Pat Lobb Toyota. More

I am very unhappy with my recent 2024 Rav4 purchase at Pat Lobb Toyota on 09/16/2024. I previously purchased a new 2011 RAV4 and a new 2016 Tacoma from Pat Lobb. I have used Pat Lobb for service on both Pat Lobb Toyota on 09/16/2024. I previously purchased a new 2011 RAV4 and a new 2016 Tacoma from Pat Lobb. I have used Pat Lobb for service on both of these vehicles for the past 13 years. Unfortunately, the 2024 RAV4 deal was: no deal! I received no discounts, special offers, or incentives. I ended up paying $2000 over sticker. The day after I purchased the new RAV4, I received a letter and coupons in the mail for "gas for a year at no extra charge" and "0% interest rates" if you purchased a new vehicle before 09/30/2024. I was not offered any of these incentives. It's a shame customer loyalty no longer lives at Pat Lobb Toyota. They knew I was going to buy, and I feel like I was taken advantage of. Update; After talking with John Ellis, my issues have been resolved. Thank you John. More

The customer service is very good especially parker. I am really impressed by the quality of the service. I will definitely recommend you to get your car from this place. I am really impressed by the quality of the service. I will definitely recommend you to get your car from this place. More

Professional, friendly service. Duane May was a pleasure to work with. The purchase closing paperwork went very smooth and timely with no surprises. Duane May was a pleasure to work with. The purchase closing paperwork went very smooth and timely with no surprises. More

I had the pleasure of working with Parker, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Parker’s professionalism and knowledge were apparent. He took t be happier with the service I received. From the moment I walked into the dealership, Parker’s professionalism and knowledge were apparent. He took the time to understand my needs and preferences, guiding me towards the perfect truck that checked all the boxes. Parker’s attention to detail and commitment to excellence made the entire car buying process easier. Throughout the negotiation process, Parker and the finance team demonstrated transparency and worked diligently to secure a fair deal. Parker’s straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Parker and the finance team expertise and dedication, I drove away in my new to me truck. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I would highly recommend working with Parker. You won't be disappointed! Thank you, Parker for your exceptional assistance and for making my car buying experience truly remarkable. More

Jimmy is excellent! Even from 2.5 hours away and many phone calls and texts, he never skipped a beat! Making sure my family and I had all our questions answered and felt Even from 2.5 hours away and many phone calls and texts, he never skipped a beat! Making sure my family and I had all our questions answered and felt secure in our buying decision. I’ve been searching for a certain vehicle for months! Just so happened someone backed out and he called me right away. Videoed me and answered 500 questions, he never made me feel like a bother one bit even though he was busy! I’m due to have a baby in 2 days and Jimmy made all our hopes come true! Thank you so much! More

I was greeted immediately upon drive up by valet. Joel took good care of me. I had a short wait inside and was professionally taken care of for payment and exit by Joel's trainee. Great job to both! Joel took good care of me. I had a short wait inside and was professionally taken care of for payment and exit by Joel's trainee. Great job to both! More

Parker and the dealership made the process very easy. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. More