James Brown

I am writing to formally raise a concern regarding my experience at Pat Lobb Toyota of McKinney 04-18-2026 at approximately 2:30 PM. I visited your dealership to purchase a car and was initially provide experience at Pat Lobb Toyota of McKinney 04-18-2026 at approximately 2:30 PM. I visited your dealership to purchase a car and was initially provided with a printed price list. When I questioned a discrepancy between the quoted price and the figures on that list, sales representative James Brown responded in a dismissive and disrespectful manner — mocking me and my friends for not having in-depth knowledge of car features. He tore up the printed price sheet and challenged us with condescending remarks such as, “If you don’t know what they do in your car, why do you want them?” This was humiliating and completely unacceptable. Rather than intervening, his colleague Angelo Perez joined in by exhibiting provocative behavior — standing up aggressively, behaving impatiently , and deliberately making us wait for extended periods without response. I want to acknowledge that Leo stepped in at a later stage and handled the situation professionally, ultimately helping us complete the deal and pay the deposit. However, after reflecting on today’s experience, I am seriously reconsidering my purchase. Being mocked, humiliated, and discriminated against — particularly during what was my very first car-buying experience — is not something I am willing to overlook. I am prepared to forfeit my deposit and take my business elsewhere if this matter is not addressed seriously. Adding to this, James Brown made a particularly insulting comment suggesting that we had “nothing better to do” than visit multiple dealerships to compare prices. I find this deeply disrespectful — shopping around for the best price is every customer’s right, especially when it involves hard-earned money. Rather than respecting that, he chose to mock us for being diligent. A sales professional’s role is simple: present the final honest price and let the customer decide. Instead, we were subjected to unnecessary personal comments, deliberate confusion around dealer-installed accessories, and what I can only describe as a deceptive attempt to obscure the true cost of the vehicle. This is not just poor customer service — it borders on unethical sales practices. More

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We drove 30 miles to Pat Lobb simply because of the great way we were treated online in finding exactly the vehicle we wanted with the options we wanted! Kamal was amazing through the whole process! As soon way we were treated online in finding exactly the vehicle we wanted with the options we wanted! Kamal was amazing through the whole process! As soon as I reached out he contacted me immediately with the perfect 4Runner. Kamal is very knowledgeable and he communicated with me via text and email as I wished to get me a great price with total transparency! He went above and beyond to make the sale happen! Kamal and Pat Lobb are highly recommended! More

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We came to McKinney after walking away twice from another dealership. Lex was great! We told him exactly what we wanted and between Lex, Devin and James, they made the deal happen. We are pleased with our ex dealership. Lex was great! We told him exactly what we wanted and between Lex, Devin and James, they made the deal happen. We are pleased with our experience here and would recommend to others. More

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I had an amazing experience with Ruben Silva. He got my deal done the same day and beat every price in the DFW metroplex that I had found. No games, no pressure , just a great deal and fast servi He got my deal done the same day and beat every price in the DFW metroplex that I had found. No games, no pressure , just a great deal and fast service. Highly recommend asking for Ruben Silva if you’re buying a car. More

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Lex was awesome to work with! He spent so much time with me trying to find exactly the car I wanted and he kept me updated on every step of the process. He treated me like family! He spent so much time with me trying to find exactly the car I wanted and he kept me updated on every step of the process. He treated me like family! Highly recommend him and the whole staff at Pat Lobb Toyota. More

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Great dealership. Very helpful and our salesperson provided courteous service. We will definitely return and have our service done here. Very helpful and our salesperson provided courteous service. We will definitely return and have our service done here. More

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Pat Lobb's Toyota exceeded my expectations again! From the initial contact to the final handshake, the team was professional, courteous, and transparent. Jon Caseres, Thomas "Spike" Lipscomb and the From the initial contact to the final handshake, the team was professional, courteous, and transparent. Jon Caseres, Thomas "Spike" Lipscomb and the sales manager James Brown listened to my needs and found the perfect Rav4 for me. The pricing was competitive, and the financing options were explained clearly. I'm thrilled with my purchase and appreciate the dealership's commitment to customer satisfaction. Pat Lobb's Toyota is definitely my top choice! More

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Jimmy is the best! He and James Brown got me the deal I wanted. They made it simple and easy! Best experience ever buying a car, and I’ve bought over 20 cars. 5/5 stars He and James Brown got me the deal I wanted. They made it simple and easy! Best experience ever buying a car, and I’ve bought over 20 cars. 5/5 stars! More

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Very easy car purchase and the vehicle was in very good condition. I would recommend the salesman to friends. condition. I would recommend the salesman to friends. More

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I’m a purchaser from California was willing to fly to Texas to close this deal on a 2023 Tacoma TRD Pro because of Kamal. He was professional, courteous, personable, and transparent. He was the only sale Texas to close this deal on a 2023 Tacoma TRD Pro because of Kamal. He was professional, courteous, personable, and transparent. He was the only salesperson that I’ve spoken to in recent months that is ready to make a sale and get you the car you want and deserve. He knew that I would be driving my truck back to CA and ensured it was ready for the 1800 mile road trip back home (oil change, new battery, fresh tires, etc.) I wish I didn’t live so far otherwise I would go to Kamal again for my next Toyota. More

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