Pat Lobb Toyota of McKinney

Hello. **Note: This review is about the dealership and not the employee. The employee was very helpful but had no ability to change the practices.** **Note: This review is about the dealership and not the employee. The employee was very helpful but had no ability to change the practices.** I wanted to give some honest feedback -- I contacted your dealership regarding a RAV4 with VIN 2T3A1RFV4RW445911 and spoke with Ruben. Ruben informed me that this particular vehicle as well as nearly EVERY OTHER vehicle listed on ToyotaCertified.com are -NOT- available. I instead found out from Ruben that the only -actual- vehicles that exist in reality at your dealership are: 1. Higher mileage. 2. Higher price. 3. Lower-grade models. The excuse was "Oh, we are not a franchise so you have to check our inventory and website." Then WHY ARE THEY LISTED ON TOYOTACERTIFIED.COM at all????? This in -every- way screams bait-and-switch tactics thinking people are dumb enough to be enticed with a "good" deal online, then going to allow themselves to be talked into buying a lesser-equipped, higher-mileage vehicle for MORE money. LOL. Priceless! Maybe they are -- but not I. Keep the typical "user card salesman" xx, and I'll keep my money. Now I know another dealership to avoid and tell everyone else my experience. More

Max Zad helped me during the financing of a vehicle I purchased. He went above and beyond to help me. He was straightforward and didn't play games with me. I would recommend him for an easy-going time. purchased. He went above and beyond to help me. He was straightforward and didn't play games with me. I would recommend him for an easy-going time. More

Pat Lobb of McKinney is an extremely large dealership with an excellent inventory of vehicles to look at! We had some irritating hiccups with a sales manager, but that’s ok. Ruben Silva saved the day and with an excellent inventory of vehicles to look at! We had some irritating hiccups with a sales manager, but that’s ok. Ruben Silva saved the day and made this car buying experience amazing! If you go to Pat Lobb, go see Ruben! More

Simon was amazing—friendly, knowledgeable, never pushy, and made the experience stress free and enjoyable. and made the experience stress free and enjoyable. More

Service manager, Tyge Anderson, was the best I have had at the dealership in almost three years. He was courteous, explained everything, and gave me a correct wait time. at the dealership in almost three years. He was courteous, explained everything, and gave me a correct wait time. More

I love coming to the service department here. Everyone is very nice and the establishment looks clean and put together. Everyone is very nice and the establishment looks clean and put together. More

I didn’t feel like i was attacked by a salesman the minute i opened my car door. The energy in the whole place was very good. It was the smoothest new car purchase i ever made. I utilized smart buy fro minute i opened my car door. The energy in the whole place was very good. It was the smoothest new car purchase i ever made. I utilized smart buy from the Toyota website after deciding on the specific trim and color i wanted. Simon gave me a call instantly. He was extremely respectful to me. There was no manipulation by anyone there. No pressure just stated my options. I got an extremely good deal. Simon’s demeanor was so comforting on what is normally a very stressful process. I highly recommend him!! It was also fast. I understand this dealership is family owned not a franchise, perhaps this is the difference? I am thankfull i found them. More

Tammy was fantastic at communication for my cars needs as well as future services. She got me in and out quickly well as future services. She got me in and out quickly More

I am very pleased with my entire car purchasing process and especially pleased with my salesman, Lex Woodard. He went beyond what was expected. and especially pleased with my salesman, Lex Woodard. He went beyond what was expected. More

Very attentive service. Answered the phone, arranged for our arrival and had car ready to drive when we arrived. Ruben is very respectful and helpful and answered any quest Answered the phone, arranged for our arrival and had car ready to drive when we arrived. Ruben is very respectful and helpful and answered any questions we had. More