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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,277 Reviews

4,277 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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August 25, 2024

2 days to tell me the damage was my fault and basically “get out of here” More

by gd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Aug 27, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience. Your feedback is important to us, and we aim to improve. Please know that we take these matters seriously and value your input. Thank you for sharing your thoughts, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

August 24, 2024

I brought my jeep in for an oil change. They were quick and me and my daughter had a great time there. Friendly staff More

by arjun.jayaraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic review, Arjun! We're thrilled to hear you and your daughter had a great experience during your oil change. Our team loves providing quick and friendly service. We look forward to seeing you both again soon!

August 23, 2024

I had an issue when of not getting a key fob for my jeep that was advertise as being a keyless entry vehicle. I was only issued a valet key. I addressed my concerns with Sales Manager Dustin and got More

by GARYST.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for sharing your experience, Gary! We're thrilled to hear that Dustin was able to resolve the key fob issue for you. Your satisfaction is our priority, and we're glad you’re now enjoying your Jeep as intended!

August 22, 2024

My experience was as good. Friendly customer service and enjoyed working with them and they were fast and reliable. More

by garnette0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Providing friendly and reliable service is our top priority, and your feedback truly motivates us. Looking forward to serving you again soon!

August 22, 2024

I worked with Rich and the service was excellent. My Jeep was taken in quickly. They provided an Uber to get me home and back to the dealership the next day. The Jeep was repaired more quickly than e More

by ellen.head
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Kinsey
Aug 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the fantastic review, Ellen! We're thrilled to hear about your positive experience with Rich and the team. Providing quick and excellent service is our priority, and we're glad you appreciated the little touches. Looking forward to serving you again!

August 21, 2024

I love my van but hate all the issues that came with it. Having your car in for repair is never fun, however Palmer Dodge Chrysler is the only place I trust. Hiram has helped my car through two recalls. He More

by Pacifica Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram
Aug 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback. We're glad to hear that Hiram provided you with excellent service during your visits for repairs. We appreciate your trust in our team, and look forward to assisting you with any future needs!

August 21, 2024

Great place to take my vehicles for service. Always friendly and all repairs done fast. More

by dsurovets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Aug 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're delighted to hear that you find our service friendly and efficient. Your feedback is greatly appreciated and we look forward to serving you again in the future!

August 21, 2024

I've been there multiple times, but very disappointed my my most recent visit with my 2016 Jeep. Was first told we didn't have an appointment and was told we could be "fit in" but would take 2+ hours, unti More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Aug 26, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Tara, we apologize for the inconvenience you experienced during your recent visit. We strive to provide efficient and transparent service, and it's clear we fell short this time. Your feedback is valuable to us, and we will work on improving our communication and service processes. Please don't hesitate to reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com

August 19, 2024

Good service, easy to schedule, wait time was minimal and i appreciate the vacuum… the last couple of times i was disappointed that that didn’t happen. More

by outlawsharon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Sharon! Thanks for your feedback! We're glad to hear you had a positive experience overall. We'll make sure to address the issue with the vacuum for your next visit. Let us know if there's anything else we can do to improve your experience next time.

August 17, 2024

Ryan in parts is always awesome to deal with. Kimberly in service provides awesome customer service. I will always take my vehicles to Palmer and recommend to family and friends More

by C.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the kind words! We're thrilled to hear about your positive experiences with Ryan and Kimberly. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. Thank you for choosing Palmer!

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