David Keller

After years of buying my vehicles from dealerships all over the state Palmer is by far the most professional and accommodating establishment. Wish I would’ve found the sooner! over the state Palmer is by far the most professional and accommodating establishment. Wish I would’ve found the sooner! More

by Ashford Pettay Verified Customer Verified Customer

Print

Always great service, friendly and complete. Never pushy sales. Nice new service area is great. Never pushy sales. Nice new service area is great. More

by PMM1811 Verified Customer Verified Customer

Print

Terrible experience, and I will never do business with this dealership again. The service manager was extremely unprofessional, dismissive, and unwilling to help. It felt as though their only concern was this dealership again. The service manager was extremely unprofessional, dismissive, and unwilling to help. It felt as though their only concern was taking my money rather than providing any real customer service or honoring their commitments. I purchased a vehicle from this dealership with known issues that we mutually agreed would be addressed after the sale. This agreement was made in good faith and sealed with a handshake. Unfortunately, only one of the issues was addressed, despite our agreement covering more than that. I specifically chose to purchase my next vehicle from a larger, established dealership rather than a smaller independent dealer because I expected a higher level of professionalism, accountability, and customer service. Unfortunately, that was far from the experience I received. I had heard negative stories about this dealership’s service department, and after experiencing it firsthand, I can understand why. Extremely disappointing experience, especially from a dealership of this size and reputation. A handshake and a customer’s trust should still mean something. I would not recommend this dealership to anyone expecting honesty, accountability, or quality customer service. More

by Almightyjesusking Verified Customer Verified Customer

Print

Great job as always. Keep up the good work and i will keep coming back! Keep up the good work and i will keep coming back! More

by bdgresham510 Verified Customer Verified Customer

Print

It has been almost two months since my jeep was in there for service . They acknowledged seeing the issues but refused to fix them. They have sense falsely claimed they are dedicated to resolving this but for service . They acknowledged seeing the issues but refused to fix them. They have sense falsely claimed they are dedicated to resolving this but have done nothing and will not take my calls. More

by davidmeeks Verified Customer Verified Customer

Print

Very satisfied with service and pricing, if I were not moving out state in the near future I would continue with Palmer Dodge Chrysler Jeep Ram. moving out state in the near future I would continue with Palmer Dodge Chrysler Jeep Ram. More

by MTHIVENER Verified Customer Verified Customer

Print

Excellent service from the whole team! They always take care of my vehicles needs and keep me informed on what services I will need next to keep my Jeep running smoothly! They always take care of my vehicles needs and keep me informed on what services I will need next to keep my Jeep running smoothly! More

by TURPINNICK Verified Customer Verified Customer

Print

Jody and the Palmer crew are always amazing! Always helpful, great pricing and friendly. Todd Kessler Always helpful, great pricing and friendly. Todd Kessler More

by T'sSubaru Verified Customer Verified Customer

Print

I want to give Palmer’s service department a genuine 5-star review because despite everything I’ve gone through with my vehicle, the people here have truly been great to me. I previously owned a 2023 5-star review because despite everything I’ve gone through with my vehicle, the people here have truly been great to me. I previously owned a 2023 Grand Cherokee Laredo that I absolutely loved and unfortunately lost in an accident 😭. I had such a great experience with that Jeep that when it was time to replace it, I went right back and bought another Grand Cherokee. I genuinely loved the brand and wanted to stick with it. Unfortunately, my experience with my current Jeep has been completely different. At very low mileage, it spent a significant amount of time out of service and went through multiple major warranty repairs trying to resolve a recurring issue, eventually resulting in a complete engine replacement. Through all of that, Luis and the Palmer service team were sincere, patient, communicative, and continued working with me to figure out what was going on. There were times when the issue was difficult to reproduce, and they still listened to me and kept trying. I really appreciate that, and it wouldn’t be fair for me to take away from the service department when they were the ones actually trying to fix the vehicle and help me through it. I also want to give credit to my Stellantis Customer Care representative. He was extremely kind, helpful, and patient with me throughout the process, even when I knowww he could tell I was frustrated lol. I genuinely believe he did everything he could within the authority he had, and I appreciate how he treated me. Shout out to Aparup! Where my experience becomes 1 star is with the Stellantis resolution process itself. After everything this nearly new vehicle went through, my repurchase request was denied, and I’ve now had to pursue the Georgia Lemon Law arbitration process. That part has been extremely disappointing, especially as someone who liked their first Grand Cherokee enough to go out and buy another one. I also hate that dealership employees and Customer Care representatives are the ones on the front line dealing with frustrated customers and trying to maintain our trust in the brand when they aren’t necessarily the people making these decisions. The people I personally dealt with were doing their jobs and genuinely trying to help. So overall, 5 stars for Palmer’s service department and the people who genuinely tried to help me. 1 star for the Stellantis resolution process that followed. I still have love for the Jeep name and genuinely hope something changes with the Stellantis process down the line. They make some beautiful vehicles, and there’s a reason I came back and bought another Grand Cherokee after loving my first one. I just wish the experience when something goes seriously wrong with one matched the confidence I originally had in the brand. More

by KD Verified Customer Verified Customer

Print

They are clueless. Worst customer service in the world. They never know what is going on. I will never buy another car from them Worst customer service in the world. They never know what is going on. I will never buy another car from them More

by jcantrell1 Verified Customer Verified Customer

Print