David Keller | Page 2

I was treated respectfully, my issue was addressed quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! More

by lwbush0 Verified Customer Verified Customer

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My highly subjective rating of this dealership is I’ll never go there again. I took my truck in to have a BTSI (part that prevents the shifter from moving unless your foot is on the brake). I dropped th never go there again. I took my truck in to have a BTSI (part that prevents the shifter from moving unless your foot is on the brake). I dropped the car off in the morning around 10:30. The service writer said they needed to hold my truck overnight, okay, no big deal. I get a call from service writer at 12:30 informing me the part will take 3-4 days to arrive. Okay, no problem. I’ll pick my truck up today, call me when you have the part and I’ll bring the truck back. I needed to help a family member move so I needed my truck. I get another call around 2:45 and the service writer says the repairs are complete and my truck is ready to be picked up. Okay, that’s weird but okay. I feel like the service writer was dishonest about getting the part in time. I go that evening to pick up my car and they’re charging me $1200 for the repair. The BTSI part is $99 on MOPAR website. The charges included is a TPMS charge of around $600, a repair I never asked for and we never talked about. A repair I never authorized and a repair that wasn’t needed. My personal opinion is I’ll never go here again, and god help you if you get Kimberly as a service writer. More

by Matt Antonion Verified Customer Verified Customer

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Great communication, drop off and pick up was effortless and everything was completed as expected. and everything was completed as expected. More

by MINDA.TREXLER Verified Customer Verified Customer

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Palmer Dodge is the only shop I trust with my diesel. Hiram and his team have been servicing and maintaining my truck for four years, and they've consistently done outstanding work. Hiram is honest, t Hiram and his team have been servicing and maintaining my truck for four years, and they've consistently done outstanding work. Hiram is honest, trustworthy, and always treats customers fairly. That level of integrity is rare these days, especially in the automotive industry. More

by dinodiaz8 Verified Customer Verified Customer

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Palmer Dodge Chrysler Jeep Ram was very professional and customer focused. Highly recommend them for sales and service. customer focused. Highly recommend them for sales and service. More

by kbrad.fox Verified Customer Verified Customer

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It was a very pleasant experience. All was made easy for me. Thank you. Service is great. Dales was awesome All was made easy for me. Thank you. Service is great. Dales was awesome More

by jcelizarraras Verified Customer Verified Customer

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Brand new service department. Service writers are good at communicating and setting expectations. I was back on the road in less time than I anticipated. Service writers are good at communicating and setting expectations. I was back on the road in less time than I anticipated. More

by MCKATULA Verified Customer Verified Customer

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Got to see the new service center now that it is completed and it is lovely! A nice upgrade. Kimberly has been an amazing service advisor for 5 years now! completed and it is lovely! A nice upgrade. Kimberly has been an amazing service advisor for 5 years now! More

by leclerc_danielle Verified Customer Verified Customer

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Very quick service kept informed all the way through. Service advisor was great to deal with. Was a nice experience. Service advisor was great to deal with. Was a nice experience. More

by PMM1811 Verified Customer Verified Customer

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The worst dealership ever delt with. Service doesn't listen to your vechile concerns period! Brought jeep with small leakin front. Totally missed diagnosed my jeep . They said front s Service doesn't listen to your vechile concerns period! Brought jeep with small leakin front. Totally missed diagnosed my jeep . They said front seal leakin at axle which it wasn't the problem at all. Decided to just have Service done early at dealership as was do in 1k miles anyway. Iwsa there 10 days picked it up a couple days later noticed leaking in front everywhere! Checked it out the oil filter leaking because wasn't tight dripping everywhere! 4 turns to even get it hand tight from oil change they did. What a joke palmer is the worst sales and service I've come across. Ive owned 4 grand Cherokees know there issues. Was contemplating a major performance upgrade at palmer. Thank God I got my jeep out of that clown show! This was my 2nd interaction with palmer shame on me. Please Beware!!!! Richard B Snellville ga More

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