Austin Kohler

Austin was, without question, the worst part of this entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for update entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for updates. At several points, it felt like getting a response from him was harder than buying the actual vehicle. The most frustrating part is that I specifically told Austin I have an 8-month-old and a 2-year-old and asked one simple question before purchasing the vehicle remotely: does it smell like smoke? I was assured it did not. The car arrived and, within seconds of opening the door, multiple people commented on the smoke smell. There is no other way to say it—I told him I had two small children and he sold me an ashtray on wheels. Thankfully, Chris, his sales manager, stepped in and actually got things done. Chris was responsive, professional, and followed through when Austin would not. If Chris hadn’t gotten involved, I genuinely don’t know where this situation would stand today. Thomas in finance was excellent. Transparent, efficient, knowledgeable, and a pleasure to work with. He was easily the best part of the entire transaction. If this review were based solely on Austin, it would be one star. Chris and Thomas are the reason it’s higher. More

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Great, easy, convenient experience! Everyone was great to work with. Our daughter loves her new car! Everyone was great to work with. Our daughter loves her new car! More

by tanyaeller23 Verified Customer Verified Customer

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purchased a 2020 ram 2500. the check engine light came on on the way home. they were absolutely no help. turns out it needed a $2000 dpf system. They do not take care of their c the check engine light came on on the way home. they were absolutely no help. turns out it needed a $2000 dpf system. They do not take care of their customers More

by tony Verified Customer Verified Customer

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Niki was awesome! She was super responsive with all the right and helpful information, and made sure my vehicle was serviced in a timely manner She was super responsive with all the right and helpful information, and made sure my vehicle was serviced in a timely manner More

by pete_garza Verified Customer Verified Customer

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Had a small issue with delivery but Jody was very quick to get this resolved. to get this resolved. More

by SCOLLINS12 Verified Customer Verified Customer

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They shorted my payoff on my trade by $100 and after calling 4 times and going in person I still don't have a refund. My sales guy was pretty good, but the finance department has dropped the ball calling 4 times and going in person I still don't have a refund. My sales guy was pretty good, but the finance department has dropped the ball More

by Joseph Verified Customer Verified Customer

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Austin was great and so was the dealership. I got a great deal, and the process was easy. I got a great deal, and the process was easy. More

by bwsimmons1970 Verified Customer Verified Customer

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Great communion with the whole staff ! The transaction was seamless and they delivered same day even though it was late in the day ! Would definitely recommend! The transaction was seamless and they delivered same day even though it was late in the day ! Would definitely recommend! More

by MATTHEW_STORK Verified Customer Verified Customer

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I had an excellent experience with Palmer Dodge. From start to finish, the staff was professional, honest, and genuinely cared about helping me find the right vehicle. The sales team made the proces From start to finish, the staff was professional, honest, and genuinely cared about helping me find the right vehicle. The sales team made the process smooth and straightforward—no games or pressure, just real customer service. They were knowledgeable about the vehicles, quick with communication, and made sure everything was handled efficiently during financing and delivery. The dealership was clean, organized, and had a great selection of inventory. If you’re looking for a dealership that values your time, treats you with respect, and goes the extra mile to make sure you leave happy, I highly recommend Palmer Dodge. I’ll definitely be coming back for my next vehicle. More

by abiggins678 Verified Customer Verified Customer

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Everything was great and Austin did a great job with helping make the process successful helping make the process successful More

by Jlhilljr12 Verified Customer Verified Customer

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