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Palmer Dodge Chrysler Jeep Ram

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.6
7,400 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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11460 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,400 reviews

December 21, 2024

I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled... More

by H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dwain
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Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com

December 19, 2024

I am satisfied with the quality customer service and care. Luis Torres was very helpful and the personal attention given was great! I received text updates which I really appreciated. Luis is the BES More

by nimmons75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Torres
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your feedback! We're thrilled to hear that Luis made a positive impact during your experience. We appreciate your understanding regarding the additional costs and will work on improving communication around pricing. Your satisfaction is important to us, and we look forward to serving you again!

December 19, 2024

My check engine light came on. I thought that was typically an emissions problem, but this time it was a faulty thermostat. The work was done well and the car was ready when I More

by VANCECMULLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for sharing your experience, Vance! We're glad to hear the issue was resolved quickly and to your satisfaction. Our team is here to ensure your vehicle runs smoothly. Safe driving!

December 19, 2024

I do not understand why we were asked to bring our car in on a Friday when the tech that was going to work on the car was not available until the following Tuesday. This place has little consideration for c More

by 11cinlyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your feedback and apologize for the scheduling confusion. We aim to improve our processes and ensure better communication moving forward. Your experience is important to us, and we hope to serve you better in the future. Thank you for your understanding! Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 18, 2024

fast and easy to get the service done quickly and efficiently. pleased with the employees More

by courtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome feedback! We're thrilled to hear that you found our service fast and efficient. Our team works hard to ensure a great experience, and it's fantastic to know you were pleased. We appreciate your support!

December 18, 2024

This is the best dealer, with the best customer experience in Atlanta. Very nice, flexible and efficient. More

by lilo0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Lilo, thank you for your amazing feedback! We're thrilled to hear you had a fantastic experience with us. Our team is dedicated to providing the best service, and it’s great to know we hit the mark. We look forward to seeing you again!

December 17, 2024

Since we moved to GA in 2016, I have had my 2008 Jeep Commander serviced and repaired at Palmer Jeep. Although I have always rated them a 5, my last oil change took 2 1/2 hours because they didn't have a More

by jablanco49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your feedback. We're sorry to hear about your recent experience and appreciate you bringing this to our attention. We strive for timely communication and efficient service. Your concerns will help us improve, and we hope to provide you with a better experience next time. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 15, 2024

Very easy transaction and an unbeatable price. This was our second purchase from Palmer and both have been great. More

by JS71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ
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Dec 17, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that you had a seamless experience and found great value in your purchases. Your continued support means a lot to us! Looking forward to serving you again.

December 12, 2024

Always find then very professional when there. The work is done quick and correct, never have I had to take it back More

by PMM1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Quick and professional service is what we strive for, and it’s fantastic to know we hit the mark. Your feedback means a lot to us!

December 12, 2024

Palmer Dodge - Awesome dealership! They always meet our needs with friendliness, speed and efficiency! Wouldn’t go anywhere else. We love the other service techs too—Hiram, Kim & Sar More

by sharjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram, Kim & Sarah
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Dec 17, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback, Sharjames! We're thrilled to hear you had such a great experience with our team. Hiram, Kim, Sarah, and the entire crew appreciate your kind words. Wishing you a wonderful holiday season!

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