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North Park Toyota of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.3
1,765 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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10703 SW Loop 410

San Antonio, TX

78211

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Showing 1,765 reviews

June 01, 2024

I bought a used 2018 Toyota Prius from this dealer. The dealer failed to disclose there were holes punched into the oil pan. This cost me $700 to replace the pan. I would not recommend this dealer. More

by machiavelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny Galvan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024

They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024

Customer service and stuff are amazing they go above and beyond to answer any type of questions that you may have… They don’t give you I don’t know question it’s more like let me find out I’ll get you your More

by Elvia.salmos91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 29, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're delighted to hear that our customer service team at North Park Toyota goes above and beyond to answer your questions. We believe in providing thorough and helpful responses, and we're glad that our efforts made a positive impact on your experience. Thank you for your kind words, and we look forward to assisting you again in the future!

Helpful
May 22, 2024

Always a good experience thanks to Thomas my advisor. He always goes above and beyond More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Service Advisor
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Thomas consistently goes above and beyond to ensure you have a good experience. Providing exceptional service is our priority, and we're glad Thomas exemplifies this commitment. We appreciate your kind words and your loyalty. We'll be sure to pass along your feedback to Thomas and the rest of our team. We look forward to serving you again soon!

Helpful
May 22, 2024

I took my car for service and the quality of customer service at this dealership is fantastic! Although I live almost an hour away it is totally worth the drive. Superior service from all! Amazing team More

by Sluna6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Eubanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with the customer service at North Park Toyota. It's wonderful to know that our team provided you with superior service and made your long drive worth it. We truly appreciate your kind words and your business. We look forward to serving you again in the future!

Helpful
May 18, 2024

Excellent customer service and thorough with explanation of service. Staff always make you feel welcomed. More

by ginaarriaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gutierrez
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May 20, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that you experienced excellent customer service, thorough explanations of service needs, and a welcoming atmosphere. At North Park Toyota, we strive to provide a comprehensive and positive service experience for every customer, and your feedback lets us know we're hitting the mark. We especially appreciate you mentioning the thoroughness of the service explanations. Our service advisors understand the importance of clear communication, and they take the time to ensure you understand any recommended services. We're glad you feel welcome at North Park Toyota as well. Creating a friendly and comfortable environment is important to us. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon for your next service needs.

Helpful
May 17, 2024

The Service did take a little longer today but other then that great customer service More

by Melz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

Helpful
May 08, 2024

Have been waiting on a part to complete a recall service on 2023 Tundra since Feb 2024. I get a text from service tech yesterday that part is in and could I schedule for service. I schedule for today and go More

by lalvarado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clint
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May 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced regarding the recall service on your 2023 Tundra. We understand how disappointing it must have been to wait for the part, only to be told it wasn't available after scheduling an appointment. Our commitment is to provide exceptional customer service, and clearly, we fell short in your case. To ensure a swift resolution and regain your trust, we recommend contacting Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They will personally investigate why the part was not secured with your name upon arrival, as per our protocol and ensure the part is prioritized for your Tundra. We understand the urgency of resolving this recall service. Both Fred and Ray will work diligently to ensure the part is secured and schedule your appointment at your earliest convenience. They will also be sure to keep you informed throughout the process to avoid any further miscommunication. We appreciate your patience and understanding. Please don't hesitate to contact Fred or Ray directly, and we look forward to resolving this matter for you.

Helpful
May 07, 2024

Always friendly, efficient, and overall great service. I love how well they take care of my car!! More

by ari_castaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Verdin
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May 08, 2024 -

North Park Toyota of San Antonio responded

Thank you for taking the time to leave this wonderful review! We're thrilled to hear that you consistently experience friendly, efficient service, and feel confident that we take excellent care of your car. At North Park Toyota, we strive to provide a positive experience from the moment you walk in the door. Hearing that we achieve this for you on every visit is very rewarding. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon and continuing to care for your vehicle.

Helpful
May 02, 2024

The man who helped me was kind and did all asked him to do. Thanks More

by Delgar
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

North Park Toyota of San Antonio responded

Thank you for taking the time to leave a review about your recent experience! We appreciate your kind words and are happy to hear that the team member who assisted you was helpful and fulfilled your requests. We're happy to hear you had a positive experience at North Park Toyota. Please don't hesitate to recommend us to your friends and family, and let us know if you need anything in the future.

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