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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
881 Reviews

881 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 17, 2025

It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

February 16, 2025

Shelley is the ONLY reason that we continue to do business with you. She is AWESOME and needs to get a raise. She works SO hard!! More

by Stars Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We love Shelly and love this review! We will keep your suggestions under consideration. Thanks for the shoutout for Shelly, and we know that you'll be eager to work with her again!

February 16, 2025

The service is good. .I was not able to get a rental car..that was very disappointing. More

by pdj159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing up the challenge in getting a rental car to our attention. This is something that we will look into and see if this service can be improved so that customers like you can take advantage of it. We are happy that your service visit for your Toyota was a quality experience! Thanks for coming by, and we'll see you next time!

February 16, 2025

The dealership was ok, Shelly was very nice and understanding and knowledgeable. she go me out quickly. More

by Emma Buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We love seeing a five-star review and would like to know what we can do to improve our dealership. Customer feedback provides insight as to what our dealership could do to make things even better. We're pleased that you found Shelly so helpful and friendly--she's a fan favorite! If you choose to return, we will be thrilled to accommodate you in any way that we can. Thank you!

February 15, 2025

The dealership was reliable, fast to diagnose problem and turnover on vehicle was speedy with great execution. More

by Noreli15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted, diagnosed problem.
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

What a great review! We're excited that all the elements of a satisfying service visit were all there for you and your Toyota. If you're in need of a future appointment, feel free to schedule it online. Thank you!

February 14, 2025

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 14, 2025

Working to provide top-notch service. Still working to make a smooth transition. Please look at upgrading the waiting area. Needs to be more customer friendly. More

by EarlAJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your suggestions about upgrading the waiting area, Earl, and will keep that in mind. Good things take time, and we thank you for your patience. We hope that we can provide you with a five-star experience next time. Thank you!

February 13, 2025

always get good service and good service provider each visit that i am there. very clean More

by whtptsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Norm Reeves Toyota Dallas responded

Our priority is our customers and the service that they need for their cars! It makes us feel very fulfilled when we know that our customers received quality service. Thanks for telling us, and remember that you can schedule an appointment online!

February 13, 2025

My husband was there for a very long time. Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never tak More

by ada.castillo1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Norm Reeves Toyota Dallas responded

We understand the frustration that your husband experienced waiting for his car that was ready, Ada. We will address these issues with our service team to ensure that you receive the proper communication next time. Thanks for your patience, and we hope to see you at a future appointment!

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