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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 13, 2024

I always get friendly, professional service. I feel as if both my car and myself are cared for. This is not just customer service, but car care at Cowboy Toyota. Shelly is the best! Thank yo More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shelly and our team, and we look forward to working with you again.

January 11, 2024

We were very satisfied with the service. Shelly was very helpful and was very professional. More

by joettehanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad Shelly was able to help, and we hope to see you again!

December 28, 2023

Awesome service department. Always efficient and on time. Shelly Jackowski is awesome!! Very comfortable waiting area. More

by BUDTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

December 20, 2023

The work was completed in the amount of time I was told when I left my car. The staff I encountered were so nice.. More

by sashi123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

December 14, 2023

they always get me in and out the door quickly when i bring in my Rav 4 for an oil change More

by william
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Norm Reeves Toyota Dallas responded

William, thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2023

Shelly is always so helpful. I trust her service recommendations implicitly. Thank you for your care. More

by aander789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly always meets your expectations. Thank you for choosing Cowboy Toyota, we look forward to having you as a valued customer for many years to come!

December 08, 2023

My truck is about to hit 200,000 miles and I’ve never had ANY issues with it. Shelly in service has taken excellent care of it the past ten years! More

by Rodney.orsak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you, Rodney. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cowboy Toyota, we look forward to having you as a valued customer for many years to come!

November 15, 2023

I called and took my Toyota in for service and my appointment was made quickly with very little wait time. My service was completed on I as on the road again. More

by Prose5025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

November 04, 2023

Carlos is always very helpful and great to work with. Shelley is also great to work with. More

by tpa11003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to leave us a five-star rating. We will share your comments with our team, and we look forward to working with you again.

October 28, 2023

David has been great through the whole process of getting our car. He has kept in contact and makes sure to communicate with us any updates. He has helped us with the process of installing the license plates More

by ahino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with David here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

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