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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
881 Reviews

881 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 25, 2025

Very quick service, professional. The staff was very friendly and easy to book service with them. More

by carlacullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

That's awesome, Carla! We're glad that you found our staff welcoming and that it was easy to get your service appointment for your Toyota. Remember that we have service specials, too, so be sure to review them before you get here next time. Thank you!

February 24, 2025

My Advisor Antonio was great. Not sure about mechanics in the back. Almost 4 hour wait for a scheduled appt oil change & tire rotation. Tires were not rotated, air was not added More

by titeciacaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 23, 2025

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 23, 2025

"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 22, 2025

It is good . Waiting time is short My car was cleaned . Everything was explained . Will recommend this dealership to my friends. More

by zardelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

All those elements sound like a satisfying service visit! You have a clean car after a short wait and feel well-informed. Thanks for sharing, and we will be happy to work with your friends!

February 22, 2025

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 21, 2025

Service department makes the difference Now this pisses me off to be forced to keep typing More

by larryloffutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We rely on customer feedback to ensure we're on target for service, Larry. If you voice your concerns, we can make improvements where necessary. Thanks for stopping by!

February 21, 2025

Shelly Jackowsky has been my Service Representative since 2005, and has consistently been responsive to my service needs. In addition, she has always gone above and beyond to ensure prompt completion of repa More

by cornwellRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Twenty years is quite a partnership for you and Shelly! That's amazing and shows how fantastic Shelly is at her job. We're so happy that you shared this with us and have been satisfied with our other team members as well. Thank you so much!

February 21, 2025

It’s all about the people and Shelly was fantastic if I had still was in business I d try and hire her away friendly knowledgeable and listens More

by travistiner747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

You can't have Shelly! We love the care that she puts in everything she does for our customers. We appreciate you giving her this shout-out and hope that we see you again. Feel free to request Shelly for your next service appointment. Thank you!

February 21, 2025

Service writer, Carlos Lopez offes a feeling of kindness to the customer. He gives straight forward answers and is very knowledgeable. He gives the customer an update on the reason for needed service and th More

by Wisepretzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Carlos sounds like he demonstrated the type of quality service that we hope to always provide. We're happy that you felt the experience was straightforward and informative. Thanks for coming by, and we will be sure to tell him!