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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,190 Reviews

1,190 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 31, 2025

It was a pleasant doing business with you that kept me informed and got job done pretty quick and I appreciate that Next time I need any type of service from oil change to brakes. I’ll be bringing my car More

by cyberboy972@hotmail’com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

They treat me like family. They always have good solutions. They never give me the runaround. More

by HILARYANNJIRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

I always go to you - I sont get a run around. I feel like family. Thank you More

by HILARYANNJIRASEK
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harveen Toor
Report | Print
Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

I always go to you - I sont get a run around. I feel like family. Thank you More

by HILARYANNJIRASEK
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harveen Toor
Report | Print
Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 30, 2025

I am always satisfied with the service that I get from the toyota place.I go to. More

by k357shooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 29, 2025

Vehicle has Toyota power train warranty which would have taken care of repairs had to use outside warranty which charges me a high deductible …!! A Well maintained vehicle 17,700 miles NO REASON NOT TO CAL More

by superiordents45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. I’m truly sorry for the frustration you experienced regarding the warranty coverage and repair process. As we discussed, I understand your concern about the deductible charged by the outside warranty provider and your belief that the Toyota powertrain warranty should have been utilized. After reviewing the situation with our service team, it appears the nature of the repair fell outside the scope of what Toyota’s powertrain warranty typically covers, which is why the third-party warranty was applied. I understand this was unexpected and disappointing, especially given the low mileage and condition of your vehicle. We’ve taken your comments seriously and are using them to improve our communication around warranty coverage and repair options moving forward. Your experience matters to us, and while we regret that we didn’t meet your expectations this time, we appreciate the opportunity to clarify the situation. If there’s anything more we can do to support you, please don’t hesitate to reach out. We value your business and hope to earn back your trust in the future-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Aug 29, 2025 -

superiordents45 responded

ONLY EAGER TO TAKE CUSTOMERS MONEY AND NOY USE TOYOTA FACTORY WARRANTY ANY OLD LAME EXCUSE WILL DO..!!!

August 28, 2025

Great service! They were able to help me and fix my issue in no time. More

by rc_ybarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 28, 2025

Amazing service! Brad brought me home and picked me up! He is fantastic! Easiest experience possible…thanks! More

by kafipersaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad the driver
Report | Print
Aug 29, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 27, 2025

Fast great service. Sergio was very helpful at checking my battery for me multiple times to make sure it was good. More

by Jnicole1601
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 27, 2025

Sergio is very professional and always helps the costumer. For our experience we give him 5 stars. More

by ucortes62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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