Norm Reeves Toyota Dallas | Page 8

My husband was there for a very long time. Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never tak Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never takes this long to get my car serviced. More

Good dealership that made the process easy and didn’t waist my time. Was much appreciated. waist my time. Was much appreciated. More

always get good service and good service provider each visit that i am there. very clean visit that i am there. very clean More

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back after waiting over three hours for the oil change and the return for an oil change was 200 miles. I don’t even know if they truly changed the oil and they didn’t even run it through the car wash. This place is TRASH. More

One star because of lack of communication. I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks with I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks without car waiting on parts More

sales associate were helpful and knowledgeable, much easier to communicate with than last visit to Cowboy Toyota. easier to communicate with than last visit to Cowboy Toyota. More

Shelly was very friendly and helpful. She gave me the best price possible. Service was efficient She gave me the best price possible. Service was efficient More

There was confusion on where to go for service and who to speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment w speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment was also not very welcoming as I’ve experienced at other Toyota dealerships. They gave my car a wash but honestly it came out looking more dirty than how it was before the wash. Only good thing I have to say about this dealership is they have one sales woman who was very friendly and welcoming as we were browsing the lot. More

Thank you to Michael Warren, made my trade in experience amazing. Made sure I got the car that is good for me. Good customer service, easy to communicate with. It was a pleasant experience. My appreciation amazing. Made sure I got the car that is good for me. Good customer service, easy to communicate with. It was a pleasant experience. My appreciation goes to Richard Breaud too. He knows his job to the tip of his finger. He gently explained everything that made it easy to choose the right and essential coverage for my car. More

The general manager and sales associate were helpful and knowledgeable. They clearly cared about us as customers. Everyone at the dealership worked together to get us taken care of in a timeky and professi knowledgeable. They clearly cared about us as customers. Everyone at the dealership worked together to get us taken care of in a timeky and professional manner. Overall, thus was a great car buying experience. More