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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,045 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,045 reviews

February 22, 2025

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 21, 2025

Service department makes the difference Now this pisses me off to be forced to keep typing More

by larryloffutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We rely on customer feedback to ensure we're on target for service, Larry. If you voice your concerns, we can make improvements where necessary. Thanks for stopping by!

February 21, 2025

Shelly Jackowsky has been my Service Representative since 2005, and has consistently been responsive to my service needs. In addition, she has always gone above and beyond to ensure prompt completion of repa More

by cornwellRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Twenty years is quite a partnership for you and Shelly! That's amazing and shows how fantastic Shelly is at her job. We're so happy that you shared this with us and have been satisfied with our other team members as well. Thank you so much!

February 21, 2025

It’s all about the people and Shelly was fantastic if I had still was in business I d try and hire her away friendly knowledgeable and listens More

by travistiner747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

You can't have Shelly! We love the care that she puts in everything she does for our customers. We appreciate you giving her this shout-out and hope that we see you again. Feel free to request Shelly for your next service appointment. Thank you!

February 21, 2025

Service writer, Carlos Lopez offes a feeling of kindness to the customer. He gives straight forward answers and is very knowledgeable. He gives the customer an update on the reason for needed service and th More

by Wisepretzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Carlos sounds like he demonstrated the type of quality service that we hope to always provide. We're happy that you felt the experience was straightforward and informative. Thanks for coming by, and we will be sure to tell him!

February 20, 2025

Excellent customer service, great job, always bring my cars at this Toyota service and don't have any problems at all. I would recommend this place. More

by rivas1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, and we hope to partner with you for service for many miles to come! Remember that we have service specials that can sweeten any visit to our service center. Thanks so much, and we can't wait to work with you again!

February 19, 2025

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 19, 2025

Good job, fast service. I will be back when I need specific services for my vehicle. More

by WESTBROOK.JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear, James! We're happy that your experience during your Toyota service visit will prompt you to return. When you need an appointment, feel free to book it online. Thanks so much!

February 19, 2025

I have been using Norm‘s Reeves Toyota for a while now they have been very professional in my needs to my Ravs 4 I just had an oil change. They were very friendly and very professional. They even washed m More

by steven.argandona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like a satisfying visit, Steven! Making sure that your Toyota RAV4 is clean and performing well is a priority for us. Thanks so much to you and your wife for choosing our dealership!

February 19, 2025

Professional,timely,pleasant invironment. Personnel was warm,accommodating,up front and transparent.I like the abrebiated informative incounter .Please keep the efficient process.Thank you. More

by OFELIAEADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Norm Reeves Toyota Dallas responded

Your words amaze us! We appreciate you pointing all the elements of quality service. If you have any concerns, please feel free to reach out to us as we value customer feedback. Thank you!

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