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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,875 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,875 reviews

December 23, 2024

My service advisor is helpful and considerate of my time and money .She is wonderful I have my daughter going to her. She has a new Toyota More

by MSANDERS3NAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We realize how busy your schedule is and how precious your time can be. We aim to complete service as efficiently as possible with this in mind. Thanks for sending your daughter to Shelly and our team, we're thrilled to have earned the trust of you both!

December 23, 2024

fast and easy , he explain all the process , good prices and good service all recomended More

by peinadoas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you had a pleasant service experience, cheers to that! We look forward to working with you again in the future!

December 23, 2024

Associates were friendly, caring, knowledgeable, and informative about the wellness of my cars needs. This is my go to place for great service. More

by LDTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Antonio
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

What an awesome review! We're thrilled to have earned your trust, and we look forward to your next visit. Make sure to schedule online for added convenience!

December 22, 2024

Received excellent care. My car was washed. Shelly, my tech, is always courteous and caring. Great job and will be back when need car service! Thanks! More

by mdarleneday3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We look forward to your next appointment! Make sure to schedule online for convenience! Thanks for the review.

December 22, 2024

stop sending these review requests. i've already completed a good review but multiple requests are a bit too much. More

by june.mcdarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your continued loyalty and apologize for the multiple requests! We hope to see you again next time!

December 22, 2024

Descent service on time and requests answered satisfactorily. Responded and completed work on time. Staff is responsive. More

by THOMASKUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your experience with us! Hope you had a great holiday season!

December 22, 2024

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Customer service with a smile is important to us! Thanks for the review!

December 22, 2024

I’ve gotten my maintenance done at this location for a couple years now. It was called cowboy toyota before and it is now under new ownership I believe. Now under new management I’ve gotten the service do More

by Aaron Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CARLOS LOPEZ
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear about your most recent service experience. We'd appreciate the opportunity to discuss this with you so we can work to win back your trust. Please reach out to our service department if you're willing to do so.

December 21, 2024

Shouldn’t take an hour and 45 minutes to get my oil changed when i had an appointment. More

by alaurenarnold
Service Time
Recommend Dealer
No
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We understand your frustration, and we apologize for the delay. We do our best to work through oil changes as quickly as possible. Some days are busier than others -- we realize that is no excuse, and we aim to improve for next time. If you'd like to discuss at all, please give us a call.

December 21, 2024

muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Gracias!

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