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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your ...
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,297 reviews

January 17, 2025

Shelly is the best! She is the reason I come to this dealership for car service. More

by Katie Billings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

Hands down, Shelly gets so much praise from our customers, including you, Katie! We're thrilled that she keeps our customers coming back for more when it comes to Toyota service. Thanks for letting us know, and remember that you can request Shelly for your next appointment!

Jan 18, 2025 -

Norm Reeves Toyota Dallas responded

Thank you, Katie, for your review. My name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. We are making several improvements to our service drive that you will see over the next couple of months. Thank you for your continued business.

January 17, 2025

My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac More

by longpham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We'd like to discuss the issues you brought up regarding the maintenance for your Toyota, including the oil change. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 16, 2025

I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . More

by NMONZURIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We'd like to learn more about your most recent service visits for your Toyota. This will help us to identify issues and improve them so that we can provide customers like you with a five-star experience. We welcome your feedback, so please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

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January 16, 2025

Antonio was absolutely wonderful. . He was very polite and helpful.. i felt very appreciated and will definitely return. More

by Jan Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased to receive your review regarding your service visit for your Lexus, Jan! Antonio will appreciate your positive feedback. If experienced any issues during your appointment, please let us know so that we can provide you with a five-star experience next time. Reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you!

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January 15, 2025

Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b More

by amariscarmona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Gallagher
Jan 16, 2025 -

Norm Reeves Toyota Dallas responded

We're relieved that you could get your tire issues resolved with the help of Justin, Amaris! We can understand how frustrated you were about missing the nail in your tire last time. Thanks for taking a chance on us again! We hope to see you at your next service appointment, which you can book online.

January 15, 2025

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th More

by landon.westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Asmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Henderson, Jhoseph Hatcher
Jan 16, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sharing your feedback with us, Landon. We're disappointed to read that your shopping experience and subsequent service visit were not up to your expectations. These are issues that we will be addressing with our staff to give you and other customers a five-star experience. If you would like to discuss these matters with our General Manager, please contact Bryan Haarhues at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

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Jan 16, 2025 -

landon.westbrook responded

I already tried that route. Bryan offered to do the work at no charge, which I accepted, but he was not interested in discussing the employee behavior and attitudes. Also, the service department determined they couldn't or wouldn't do the work (I'm unable to tell which because I was given conflicting information), and waited for me to show back up to tell me. This dealership is not the closest one to me, so they could have saved me a lot of time and frustration by just calling me.

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January 14, 2025

I continue to have my serviced at this location because of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with m More

by sc75150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your loyalty to Shelly and that you have stuck with us through the transition! Thanks for letting us know about your confusion with the appointment that was cancelled. We will look into this so that this does not happen again. Hopefully, we'll see you at your next service appointment!

January 13, 2025

Efficient service, ease of scheduling and service rep is helpful and makes me aware of issues that need attention in the future. More

by neelyni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service rep wasn’t listed.
Jan 13, 2025 -

Norm Reeves Toyota Dallas responded

Did you use our online scheduler to make your appointment? We hope so--it's incredibly convenient! We're happy that our service rep brought your attention to some issues to watch out for in the future. If you need service, we're here for you. Thank you!

January 13, 2025

Great Service Department. Very knowledgeable courteous staff. They are professional and seem to care about customers. More

by RKresge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Toyota Dallas responded

We do care about our customers, especially when it comes to service for your Toyota! It's important that we can cover routine maintenance and unexpected repairs so you'll be safe on the road. To maximize your visit, we suggest that you check out our service specials before your next visit. Thank you!

January 13, 2025

Justin Auchter is the best. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. More

by RKresge
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Auchter
Jan 13, 2025 -

Norm Reeves Toyota Dallas responded

We will be sure to pass on the compliments to Justin, and let our owner know about how well his service team is performing! Your review really makes us feel like we're right on track. Thanks so much, and we'll be happy to serve you again!

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