Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,338 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your ...
Contact Dealership
View Awards
Today: 8:30 AM - 8:00 PM Open Now
View All Hours

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,338 reviews

January 28, 2025

The dealership was very clean and well maintained. The staff was extremely polite, professional, and helpful. More

by leabresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud, Scott Henderson
Report | Print
Jan 28, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We're proud that you found our facility and staff to be welcoming and professional. Thanks so much, and please let us know when you will need your first service appointment!

January 27, 2025

Customer service at it’s finest, one call regarding services for my truck ,Justin has always showed his knowledge and experience for me as a returning customer More

by IGARCIA_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We welcome you back to our dealership! It sounds like Justin really provided you with a satisfying experience. If you would like to request him next time, we can accommodate you. Thanks so much!

January 27, 2025

Always provides excellent service and gets us out of dealership quickly or the earliest possible. More

by Angelam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

That's our goal--getting you and your Toyota back on the road! We're pleased that you're satisfied with the service that we've provided. Make sure you check out our service specials before you visit us once again. Thank you!

January 27, 2025

I have a consistently wonderful experience here. Not particularly well-versed in cars and never feel taken advantage of. More

by bronco.clumps4m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Your review makes us so happy from being a repeat Toyota service customer to feeling well-informed. Thanks for putting your trust in us, and we're here for you when you need us! Feel free to schedule your next appointment online.

January 26, 2025

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Gallagher
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

January 26, 2025

Have found the service department to be above average in every area. Schelly is great More

by CYFERGUSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your positive feedback on your Toyota service visit, Cy! We will pass on your compliments to Shelly and hope that you will return in the future. Thank you!

January 26, 2025

I was surprised that I drive to whiteout an appointment and I was see. I got my inspection More

by violeta.rivera56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. Violeta! We're glad we could assist you promptly, even without an appointment. It's great to hear that we were able to complete your inspection. If you ever need anything else, don't hesitate to stop by—we’re always here to help!

January 26, 2025

Justin has always treated me with professionalism and has always taken such great care of me. More

by csq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Justin demonstrated the type of professional service we strive to provide our customers! We appreciate you pointing this out, and feel free to request him next time. Thanks so much, and be sure to check out our service specials, too!

January 26, 2025

Tarde en la sala de espera pero se me dio el servicio que necesitaba . Bueno More

by Hiliana Beltrán
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No en lista OCTAVIO MENDOZA
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Valoramos tus comentarios sobre tu visita de servicio para tu Toyota, Hiliana. Esto nos ayudará a reducir los tiempos de espera para que tengas una experiencia de cinco estrellas. ¡Muchas gracias, y no dudes en programar tu próxima visita en línea!

January 25, 2025

Satisfaction, Carlos López always give me an excellent service, thanks very much for your help More

by elielaine777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We're happy that you're back for your next service appointment! Thanks for trusting Carlo with your Toyota, and we're ready to serve you when you need it again. Thank you!

1
...
41
42
43
...
534