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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,831 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,831 reviews

December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Shelly was super professional and friendly. Giver her a raise and a bonus. She deserves them both. More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear that Shelly provided you and your Toyota such excellent service! We will keep your suggestions in mind and hope that you will return in the future. Thank you!

December 15, 2024

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

December 14, 2024

Excellent work and courtesy people, my favorite place. , Carlos is one of the best in the business . More

by CLO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

How nice that you listed our dealership as one of your favorite places! We appreciate it and appreciate your glowing review for Carlos. He will be happy to hear it! Thank you, and we're just a phone call away if you need us.

December 14, 2024

I recently had the pleasure of working with Yaela Dror when purchasing my new vehicle at Norm Reeves Toyota Dallas, and I couldn’t be more satisfied with the experience. From the moment I walked in, Yaela More

by wmontoya409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota! It sounds like Yaela hit all the marks that make for a satisfying car-buying experience. We will have to let her know how you felt about the visit. Thank you, and we hope to see you for a service appointment!

December 14, 2024

Good services I used this dealer for More 8 years and today chance the ñame but the services are the same More

by Idania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, Idania! We're flattered that you've stuck with us for eight years and felt that everything we do still rings true. Thank you for bringing your Toyota in for service throughout the years, and we're happy to help you in the future!

December 14, 2024

Shelly has taken care of all of my cars for over ten years! She is the best! More

by RODNEY.ORSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

We're so lucky to have Shelly taking care of customers like you, Rodney! She keeps customers coming back for more. Thanks for staying with us for more than a decade--it shows we're doing something right! See you next time!

December 13, 2024

Quoted $995 for a service and I was able to get the exact same service at another shop for $401. Way overpriced. More

by albertinejc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN PENA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We value your feedback on your service visit for your Lexus, Albert, and will keep your comments in mind. If you'd like to discuss this matter with a service representative, please contact our dealership. Otherwise, we hope that you will consider returning for service in the future to get a five-star experience. Thank you.

December 13, 2024

Our first experience with the Norm Reeves dealership was positive. We continue to return to this dealership because of our confidence and trust in Shelly Jackowski. Shelly has been coordinating the mainten More

by Gtherring2425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your review on your first experience with our dealership! We're pleased that Shelly has been instrumental in encouraging you to return for service. Thanks for letting us know, and we'll be happy to pass this on to her. See you next time!

December 13, 2024

Carlos left while I was getting the oil change. They gave me no updates about my multi point inspection. Charged for my tire rotation (it was always included with oil changes) No follow up about th More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CARLOS LOPEZ
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We like to be transparent and thorough when it comes to service, but this appears to be an issue that we need to address. Thank you for letting us know about the level of communication you received about the multipoint inspection and the other services that your Toyota needed, including the tire rotation, oil change, and issues with your tire pressure. Please contact our service department when it's convenient for you. Thank you.