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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,122 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,122 reviews

April 14, 2025

Shelly is always great. She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this deal More

by tef66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience! We're thrilled to hear that Shelly consistently provides detailed and transparent service. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can assist with, feel free to reach out. LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 11, 2025

Very disappointed. They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 More

by rldarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Apr 14, 2025 -

Norm Reeves Toyota Dallas responded

I'm sorry to hear about your experience. It sounds incredibly frustrating and not the level of service we aim for. I'd like to address this issue personally and make things right if possible. Please reach out when you have a moment so we can discuss further. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 11, 2025

Courteous, friendly, timely service! The wait time was minimum in a great accommodating setting. Great job! More

by lindalollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Norm Reeves Toyota Dallas provided courteous and timely service. We appreciate your support and look forward to serving you again in the future!

April 11, 2025

Shelly is a top notch service employee. She always does exactly what was promised and gets it done quickly. More

by dmd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Shelly consistently delivers on her promises and provides quick service at Norm Reeves Toyota Dallas. Thank you for sharing your positive experience with us!

April 10, 2025

The dealership was very busy, which was a good sign, very clean, and everyone was friendly and attentive. More

by seadadecho12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Asmus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Norm Reeves Toyota Dallas responded

Seadadecho12, we're delighted to hear that you found Norm Reeves Toyota Dallas welcoming and well-maintained. Thanks for sharing your experience with us!

April 10, 2025

The wait times for service has got worse everytime I come in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find ano More

by Chris Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Norm Reeves Toyota Dallas responded

Chris, we're sorry to hear about the extended wait times you've experienced. We understand your time is important and are working to improve our efficiency, and would hate to lose you as a customer. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 09, 2025

The place is always clean. It has excellent service and very nice and attentive employees, More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for being a Norm Reeves Toyota Dallas customer! We're grateful for positive feedback and look forward to seeing you at your next visit!

April 09, 2025

Bought my RAV from this place twelve years ago and have had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. More

by mewatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Norm Reeves Toyota Dallas responded

It's fantastic to hear that Shelly and the team at Norm Reeves Toyota Dallas have been taking great care of you and your RAV for so many years. We appreciate your loyalty!

April 08, 2025

I was surprised to learn that the dealership had been bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especiall More

by BYOUNGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the wonderful review! We're happy to hear Shelley always provides you with such fantastic service and we'll be sure to share these kind comments with her. We appreciate your support and look forward to seeing you next time here at Norm Reeves Toyota Dallas!

April 07, 2025

Service took too long. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. More

by debg_sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Norm Reeves Toyota Dallas responded

Debg_sanchez, I apologize for the extended wait time during your recent service visit. We strive to be efficient and it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to look into what happened or discuss any further concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com