Norm Reeves Toyota Dallas

Satisfaction, Carlos López always give me an excellent service, thanks very much for your help service, thanks very much for your help More

Justin has been my service guy for 14 years. I would not take my vehicle to be at no other dealership. I would not take my vehicle to be at no other dealership. More

Luis was extremely helpful and made the process speedy. He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your car or truck needs. More

Yaela was okay. She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the v She tried but was micromanaged by management. As any dealership, they tried to up-charge the sale with unnecessary accessories. I denied all as the vehicle was sold As-Is. I denied the almost $8,000 up-charge. This made Yaela frustrated and show her emotions during the sale. The finance guy, Richard, did not want to interact with me during the process of the financing. The vehicle was financed through my Bank. Yaela kept going back and forth to figure out how Richard wanted the funds. He kept saying “Check” so that’s what I told my Bank. Check was mailed out for $30,000 and I paid $5,000 on site. Once the payments were processed, I was informed that I would be unable to take the vehicle until the check was received and cleared. Mind you, I spent about 4 hours throughout the entire process just to be told last minute that I would not be able to take the vehicle. I drove a little over an hour there. I spoke with Jason Hicks, GSM, while having the Bank on speaker phone verifying the check was sent for the amount agreed. I was unable to take the vehicle until a week later. I provided a copy of the check from the bank but it did not suffice. I honestly felt discriminated. The Bank offered other options for payment but Richard was persistent on a check. With previous purchases at other locations, this has never happened to me. The dealership had a copy of my license and my wife’s. They knew we are both Active Duty Military and were financing with USAA. If I knew I would’ve gone through all those issues at the end, I would’ve walked right out and purchased elsewhere. I will never return to purchase a vehicle from any Norm Reeves dealership or refer anyone. More

Very friendly and helpful salesman and finance manager as well, they made my car purchase process very easy well, they made my car purchase process very easy More

They were reasonable, courteous, and thorough. They kept some of the wonderful employees of Cowboy Toyota. They kept some of the wonderful employees of Cowboy Toyota. More

Well I went in Jan 17 only few of the 4 runner selection on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce keys because it not be cleared by shop to sale. I couldn’t test drive it. Since it’s a dealership I didn’t worry about it and would continue with transaction. They wanted to try to get me to use their financing around noon and I quote “If I buy your vehicle for $3,200 will you buy from us?” Not only did they not trade mine in but wouldn’t even give an offer. I believe it was a ploy to keep me hostage Until finance was secure close to 7 pm. I kindly asked for my key to Volvo I drove in 3 different times from 3-7 pm and was met with excuses and sent to talk to different agents. Anyway at 7pm or so I finished by signing a contract even though I had not test drove the vehicle even though I was promised the 4R would be ready for me Saturday. It still is not ready to drive off the lot on the 22nd; yes the salesman has explained certain checks on the 4R has to happen before a used vehicle is released. The salesman said the $3200 that I wanted for my Volvo and their offer were so far apart that he didn’t want to discuss it but a quick search I showed salesman that across town 2022 4R limited in the same color was selling for 4,300 less than the one Reeves was selling me to prove that if I was willing to by this 2021 4R Limited for a marked up price they could of paid for my trade in. PS In 2012 I bought a new 2013 Kia and in 2017 I bought a new Kia Forte from Southwest Kia. Both times in and out in 3 hrs or so with my new car. Not only that they paid for a trade in in 2012 More

Luis Santos was incredibly knowledgeable and took the time to understand my specific needs, and answered all my questions thoroughly. I would highly recommend him for anyone looking to buy a new car. time to understand my specific needs, and answered all my questions thoroughly. I would highly recommend him for anyone looking to buy a new car. More

Luis Santos did a awesome job with my decision on getting my new truck .I am really happy with my new Toyota my new truck .I am really happy with my new Toyota More

I enjoy the service received at now Norm Reeves Toyota. Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank yo Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank you More