
Norm Reeves Toyota Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 5,122 reviews
Shelly is always great. She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this deal She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this dealership. More
Very disappointed. They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 minutes. I had to take it back down there which is 45 minutes away and take time off from work. Won't be returning. More
Courteous, friendly, timely service! The wait time was minimum in a great accommodating setting. Great job! The wait time was minimum in a great accommodating setting. Great job! More
Shelly is a top notch service employee. She always does exactly what was promised and gets it done quickly. She always does exactly what was promised and gets it done quickly. More
The dealership was very busy, which was a good sign, very clean, and everyone was friendly and attentive. clean, and everyone was friendly and attentive. More
The wait times for service has got worse everytime I come in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find ano in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find another dealership. More
The place is always clean. It has excellent service and very nice and attentive employees, It has excellent service and very nice and attentive employees, More
Bought my RAV from this place twelve years ago and have had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. More
I was surprised to learn that the dealership had been bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especiall bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especially with the customer service and expertise. I receive with working with Shelley. She is very knowledgeable And exemplifies really good customer service., Shelley goes over and beyond to make sure that customers are satisfied and pleased with the service received More
Service took too long. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. More