Back

Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,045 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,045 reviews

March 02, 2025

Everything was great. Nice people. The only thing i didn’t like is the time I have to wait for an oil change. 3 hours. I just hope next time is better. Thank you. 🙏 More

by MARIAPINEDAA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

We understand how frustrating the delay was in waiting three hours for an oil change, Maria. We appreciate you hanging in there! This is an issue that we will address with our service team to serve valuable customers like you better. If you have any other suggestions, please feel free to let us know. Thank you!

March 01, 2025

Very good l around - sales, service, etc. Fair price and quick. Would do it again. More

by rndlldk
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We're pleased that we had all our ducks in a row. If you may be considering accessories, feel free to come in and take a look. Thanks so much!

February 28, 2025

Communication is key to everything and as a customer that has owned his own business it must be the correct information and from the same person. More

by Shale loucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

We agree, Shale! We hope that you had a satisfying service visit for your Toyota, and if you have any questions or concerns, please feel free to reach out to us. We're open to suggestions and focus on transparency. Thanks so much!

February 28, 2025

Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 28, 2025

I am very unhappy with my experience with Norm Reeves Toyota Dallas ... I been discriminated and treated differently copper to other customers .. they sold me car with issues ... over my experience hor More

by Max
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Breaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Seltzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Kowalsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jhoseph Hatcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

Max, My name is Bryan Haarhues. I am the General Manager here at Norm Reeves Toyota Dallas. I am sorry to hear that you are having issues with your vehicle you purchased from us. Please contact me at bryan.haarhues@normreeves.com or call the store 945-523-1120. I would like to know more about the issues you are having.

February 27, 2025

Professional and friendly , very knowledgeable about my Toyota Tacoma truck. Glad I went to your service department More

by HARRIS.DAVIDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you had a satisfying service visit for your Toyota Tacoma, Harris! Remember that we have rotating service specials that may come in handy when you stop by next time. Thank you!

February 27, 2025

Shelly is wonderful. Always goes above and beyond. Highly recommended! You won't be disappointed! Bye More

by Julio
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

We admit it--Shelly is the best, Julio! What would we do without her? We're so glad that you agree with us, and feel free to request her any time that you return. Thanks so much!

February 27, 2025

Yaela was wonderful to work with! She was knowledgeable, friendly and professional. I had such a great experience buying my new car because of her. I was originally interested in a More

by katie.ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

Who doesn't love the Camry, Katie? While the Prius is a good choice, our sales reps can help figure out which Toyotas may work best for you depending on many factors like your driving goals. We're so happy that Yaela could steer you in the right direction. If you have any questions about taking care of your new Toyota, please let us know. Thank you, and congratulations!

February 27, 2025

I wanted the dealership to look into an issue with my touchscreen but was told it would be $200.00 for a diagnostic scan. I told them I had purchased a maintenance plan and they told me it was only for More

by Kevinemail3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Norm Reeves Toyota Dallas responded

Kevin, My name is Bryan Haarhues. I am the General manager here at Norm Reeves Toyota Dallas. Thank you for the review and for letting us know that we did not take care of you during your visit. If you would like to bring your vehicle back in for us to look at we will get it looked at. When you come in, please let the advisor know to call me and I will come over to meet you.

February 26, 2025

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!