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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,056 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,056 reviews

December 30, 2024

My 2019 Highlander had dead Toyota battery only 27 months old AAA road service charged battery in order for me to arrive @ yoyr dealership. Your service advisor, Hakeem (? surname) facilitated battery repl More

by bas986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havkeem (? Surname)
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you received stellar customer service! We are certainly glad to hear it, and we are glad you are back behind the wheel!

December 30, 2024

The service manager was good but the technician is A liar he said he rotated the tires we were charged for $27 and he did not do it and the service manager found evidence that he did not do it so how many ot More

by Maldonadoalicia253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antino
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback, and we apologize for your recent experience. That sort of care does not match the expectations we set out to meet every day, and we are very sorry. If you would like to discuss any of this in further detail, please reach out.

December 30, 2024

I trust Shelly to not milk and dime me. She's always upfront and honest. More

by Duchess28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for giving Shelly a much-deserved shoutout! Please let us know what we can do to make your next visit even better- we're always looking to improve!

December 30, 2024

Shelly has taken care of our Avalon since we purchased it in 2015. She is professional and dependable. We are looking forward to top notch Dealer service through Shelly. More

by dfwellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're glad to hear that you and your Avalon are till going strong! Shelly's expertise is always appreciated, and we're proud to have her as part of the team. We know you have lots of travel planned, and our team will make sure your car is ready for it!

December 30, 2024

It is always a pleasure working with Justin. He is very kind and courteous. He makes sure that I understand the repairs that my vehicle needs and all costs involved. More

by ktza04
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks so much for sharing your experience with us! Glad Justin has earned your trust!

December 29, 2024

It was good experience with them. I got car return at timely manner.explained everything and fixed good. Thanking for taking care More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

You're very welcome, Alexander! Our team is happy to have you as a part of our dealership family. You can count on us any time you need precision auto service!

December 29, 2024

Pedro did an excellent job in answering my many questions and concerns. He is very knowledgeable about the vehicles and has a very friendly and uplifting attitude. He made the experience of buying a new car More

by jbwooldridge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

That's what we love to hear! Pedro's professionalism shines through every day, and we're glad to hear he made buying a new car easier for you. We hope you enjoy your first adventure in your new ride!

December 29, 2024

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 28, 2024

Shelly is awesome she always takes very good care of our vehicles and us. Shelly is why I come there to service my vehicles. More

by MATTSEVERANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for taking the time to review us, Matt! Shelly is always going the extra mile and working hard to take great care of our customers. We're happy to learn that your experience earned a perfect 5 stars!

December 28, 2024

Shelley is nothing short of AMAZING. She communicates every step of the way and is fantastic at her job. More

by jenndawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is a certified MVP on our team! Between friendly attitude and the depth of her expertise, we're honored to have her aboard. Thanks for rating her and our team 5 stars!

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