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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
5,918 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,918 reviews

February 21, 2026

My representative was very good Pedro Cachay! I was never presured nor did I feel forced. He did an excellent job in explaining all of my options. More

by Deacon Gary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalisa Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

We’re pleased Pedro provided a pressure-free experience and clearly outlined all your options. Congratulations on your new Toyota Camry Hybrid. Thank you for sharing your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

They worked to find the right color at the right price for my new lease. Very nice to deal with. I’ve had 2 purchases and 2 leases with this dealership. More

by karinmanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Rico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

Thanks for coming back for two purchases and two leases. It’s an honor to have your ongoing trust. We’re glad Mo helped secure the right color and pricing on your new Toyota, and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

You had my car for 3 months. While my car was in your shop - I received several calls about bringing my car in for service or trying to buy my car. More

by Davondao
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
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Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. I want to sincerely apologize for the extended amount of time we had your vehicle—three months is far longer than anyone should reasonably expect, and we understand how frustrating that experience must have been. I also apologize for the additional service and purchase calls you received while your car was already in our shop. Those messages should not have reached you during that time, and I’m very sorry for the inconvenience. Our priority now is ensuring that everything with your vehicle has been fully taken care of. If you have any remaining concerns or if there’s anything you’d like us to review again, you can reply directly to my email and I will be happy to assist you personally. We would also appreciate the opportunity to discuss this matter further. If you prefer, you are welcome to reach out directly to our management team. We want to make sure your concerns are fully addressed and that we take the steps necessary to improve your experience going forward. Thank you again for bringing this to our attention. We truly value your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

Shelly always goes above and beyond! I travel from Richardson to come to Norm Reeves specifically for her to be my service advisor. She's knowledgeable, kind, and helpful. More

by christal_alexander
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
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Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for traveling from Richardson to see Shelly for your Toyota service. It’s wonderful to hear her expertise and kindness make each visit easier. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

Good work If the employee does what he need to do that is it Excellent More

by Rose Costa
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Holmes
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Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the five-star review and for trusting Antonio and our service team with your Toyota RAV4. We’re pleased to hear the work met your expectations. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

Me atendio muy bien el Sr Pedro Cachay , son muy amables y si te ayudan y te explican todo bien y claro. More

by gerardoolvera84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for highlighting the friendly service you received from Pedro. We’re pleased everything was explained clearly throughout your purchase of a Toyota Highlander. Please reach out if we can assist you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 20, 2026

Amazing customer service Amazing customer service Carl was attentive and help me with mechanical issues on my vehicle. He also gave me recommendations for future repairs. More

by Iperez_22
Recommend Dealer
Yes
Employees Worked With
Carl Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Norman
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Feb 20, 2026 -

Iperez_22 responded

Amazing customer service

Feb 21, 2026 -

Norm Reeves Toyota Dallas responded

Hi Perez! Thank you for sharing your positive experience with Carl at Norm Reeves Toyota Dallas. We're here whenever you need us next. Safe travels!

February 19, 2026

They treated us very well and I will tell others about our experience with Jesus. More

by emily.pople
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Rico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Norm Reeves Toyota Dallas responded

Hello, thank you for sharing your positive experience with Jesus. We’re glad he provided attentive care during your visit. We appreciate you recommending our Toyota team and look forward to assisting anyone you refer. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 18, 2026

Tamara was super helpful and made the process smooth and efficient! I highly recommend. Thanks More

by deionjames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2026 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your experience! We’re happy Tamara helped make things smooth and efficient during your purchase of a used Toyota 4Runner. Enjoy your new ride, and we appreciate your recommendation. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 18, 2026

They serviced my vehicle in the time allotted. They did everything they said they would do and got me out within an hour. More

by Callie7918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2026 -

Norm Reeves Toyota Dallas responded

We’re delighted to hear your Toyota Tacoma was serviced within the allotted time, and that everything Shelly promised was completed so efficiently. Thank you for the five-star rating and for trusting us with your service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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