Norm Reeves Toyota Dallas

They took more than 3 hours and did not provide updates. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. More

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atmosphere that makes you feel at ease. But what truly sets Norm Reeves Toyota apart is their exceptional staff, particularly Harveen, my service advisor. Harveen is a rockstar! Not only is he extremely knowledgeable about Toyotas, but he's also incredibly friendly, courteous, and communicative. Harveen took the time to explain every detail of the maintenance work, answered all my questions, and even provided me with regular updates on the status of my vehicle. His professionalism, transparency, and genuine care for customers are truly commendable. Overall, I'm so grateful to have found a trustworthy dealership like Norm Reeves Toyota of Dallas, and I couldn't recommend Harveen and the team more highly! If you're looking for a hassle-free car maintenance experience, look no further!" More

Todo estuvo bien. . Muy amables. Gracias 🤩 Lo recomiendo 100%. Para la compra de su próximo vehiculo . Muy amables. Gracias 🤩 Lo recomiendo 100%. Para la compra de su próximo vehiculo More

Great service and Mr. Autcher in the service department . Will use them in the future. Thank you. Autcher in the service department . Will use them in the future. Thank you. More

Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. de sus empleados,en general. More

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! I would drive out my way just to have her help service my car. I know my cars are in good hands! More

I was very happy with the service I received. Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone wanting to buy a Toyota or needs service on their Toyota. More

Service department personal in the office did their job fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left wit fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left with a tire pressure light on... my driveshafts were not greased, my maintenance required reminder light was not reset. I asked and paid for a " service" and all I got was an oil change. They didn't even check my cabin air filter, and as I drove off, it deteriorated down into the fan, and I spent 3 hours cleaning it out so it didn't sound like a prop airplane. I even paid for a few missing bolts last time I was in, and I only received half of them... I still have missing bolts under my engine where the vehicle has been serviced. The service rep that works at the computer told me everything was checked, though it wasn't, but I feel like he was lied to by the technicians. I mean what do I even have to do to get a shop to service my truck properly??? I paid for a front mud flap, and an antenna shroud, those were installed correctly, but the whole "service" must have taken 3 and a half hours with barely anyone there. This wait time MUST be cut down, especially if you're not even going to check anything on the vehicles, and I'm pretty sure I will be finding another dealer to work on my truck even though THIS IS WHERE I BOUGHT MY TRUCK?!?!?! More

It is the service department and the courtesy and professionalism of Shelly. Always on time with my service appointment professionalism of Shelly. Always on time with my service appointment More

He was great ! Went quick and easy ! Highly recommend a visit for all Toyota needs! Went quick and easy ! Highly recommend a visit for all Toyota needs! More