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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,828 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,828 reviews

December 20, 2024

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Maintained high quality Cowboy Toyota was known for. Shelly was marvelous and maintenance and adjustments were fast More

by CaptainBobC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Shelly is the best, as always. Way over priced now. Might as well go to Sewell. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Nathan Asmus is an excellent sales rep. He was very knowledgeable and went the extra mile to ensure a great experience More

by tjlandry98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Asmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Since you took over Cowboy Toyota, everything has gone to xxxx. I brought my truck in over a week ago, only to find that the master cylinder and brake booster needed to be replaced. Within 10 minutes of lea More

by HICKLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

It was a good experience. . You were so nice and went out of your way to make sure I got the best deal. More

by PMCK31021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Shelly was super professional and friendly. Giver her a raise and a bonus. She deserves them both. More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear that Shelly provided you and your Toyota such excellent service! We will keep your suggestions in mind and hope that you will return in the future. Thank you!

December 15, 2024

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!