Norm Reeves Toyota Dallas

Smoothest car transaction I’ve ever had, Izzy was great to work with and was very knowledgeable which is hard to find now days when looking for a car. to work with and was very knowledgeable which is hard to find now days when looking for a car. More

I didn’t have an appointment and he accommodated my vehicle to get a past due oil change. Very courteous and helpful. vehicle to get a past due oil change. Very courteous and helpful. More

John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up Thanks for all you doing and keep it up More

Great service always a great atmosphere when I come in Harveen always takes great care of me and my wife when we come in . Harveen always takes great care of me and my wife when we come in . More

When I pulled into the service center not one person came out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this where we go for appointments”? The person said yes, and looked me up to see which advisor I would be seeing! He sent me to Shelly. Once I was with her everything was great! More

I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t know how to address customers clearly. They look down when they are talking to customers which makes them hard to hear, and don’t look at customers like they matter. Lots of pointless side conversations with other staff that seems to slow them down in getting me checked out. More

Sergio really helped me a lot today when I took my vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! More

Brian was fantastic as well as Andres in finance. Both went above and beyond to help me get the vehicle I wanted! Both went above and beyond to help me get the vehicle I wanted! More

I usually have a great experience with all the people I deal with at Toyota. But my last visit did not meet the same service as I’m used to. I dropped my car off in the morning and Brad took my back hom deal with at Toyota. But my last visit did not meet the same service as I’m used to. I dropped my car off in the morning and Brad took my back home. I called Natalia ( I think is her name) to get a ride back to the dealership. She told me he would be on his way soon. He never showed so I got my son to drive me back. When I arrived I asked her why he didn’t come get me and she said “she forgot” she seemed uninterested and honestly pretty rude. After checking out she gave me my keys to find my car by myself. Once I looked all over the front I went back to tell her I couldn’t find it. She seemed annoyed and sent someone to pick it up for me. I was very disappointed because I usually always have a great experience. Hopefully she changes her attitude because it was not inviting. More

John is awesome! Helped get my issue resolved as soon as possible and was communicative. Helped get my issue resolved as soon as possible and was communicative. More