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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,884 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,884 reviews

November 28, 2024

Yaela was so great to work with and made it such an easy buying experience for us! I would definitely recommend buying a car from Yaela at Norm Reeves Toyota Dallas! More

by Angie.1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Angie! We're glad that Yaela smoothed out the buying process to make it a dream. Thanks so much, and we can't wait to serve you again!

November 28, 2024

Carlos service was excellent personally! I strongly recommend his for services. He is one of the top dogs. More

by auhwhanparkoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We will let Carlos know that he's known as the Top Dog in our service department! Thanks for sharing, and we're pleased that your Toyota received satisfying service. See you next time!

November 28, 2024

Knowledgeable service advisor Shelly. Good experience! Will schedule service in future requesting her for my advisor More

by jjjm753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We have a lot of love going around for Shelly's skills in our service department! Thanks for trusting her with your Toyota, and we welcome you to come back any time.

November 28, 2024

Ivan and Scott were helpful, professional. GM, Mike was a little difficult. Miss Bob Cannon. More

by leslieweisberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mourelatos
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We'd like to learn more about your experience in buying your new Toyota, Leslie. That way, we can address the issues you faced with our sales team. Please contact our dealership to discuss the matter in further detail. Thank you.

November 27, 2024

This was the best experience of my life. Yeala Dror gave us a very good offer. More

by Omid Naderi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

What a review, Omid! We appreciate you sharing this wonderful review and congratulate you on your new-to-you Toyota. We will pass on these compliments to Yaela. Thank you, and we hope to give you another excellent experience in the future!

November 25, 2024

I came here for routine maintenance and everything went just fine. The staff is great! More

by Brandon C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

We're glad that your service visit went so well, Brandon! Now you know that you can count on us to treat your Toyota well. Thank you, and we look forward to serving you again!

November 25, 2024

Every thing about the deal was excellent. I explained to them what I wanted, they found it quickly and had a deal ready that was even better than I expected. I'm not a city girl, but the ex More

by NANACHRISTI.TILLMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Christi! We're glad that we made you feel comfortable during the process and welcome you to return for service. Thank you!

November 25, 2024

Shelly is great - one of the reasons we’ve stayed with this specific dealership all of these years. Timely and great communication! More

by Bill Fletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

We will have to tell Shelly about your loyalty to our dealership, Bill! That's nice to hear, and we're thrilled that your Toyota is running well after stopping by. Thank you, and we'll see you next time!

November 25, 2024

I used to go along ways to get my Toyato Thundra serviced one day I decided to try you out and about two years now your service department has shown me that you all are professional and friendly with gett More

by Pearlmorton51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio vs
Nov 26, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate having you as a repeat service customer. Your Toyota Tundra is an incredible adventure companion, and our service team is here to keep it performing its best. We look forward to seeing you next time, thank you!

November 25, 2024

The customer service is always top tier. There is never any surprises. Always Only recommends what is needed. Very polite!!!! More

by SIMONE_BENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
Nov 26, 2024 -

Norm Reeves Toyota Dallas responded

Thanks, Simone! Customer service is important to us, and it's good to know that it shines through. Thank you for the 5 stars!

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