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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,496 Reviews
Call Service Center (562) 888-5100

2,496 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 31, 2024

Buenos días si creó el servicio fue muy satisfactorio y la atención también estuvo excelente More

by joshtovaar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hola Josh, ¡tu calificación de cinco estrellas realmente nos alegra el día! Demuestra que estamos en el camino correcto, y nos complace mucho saber que tu visita a nuestro concesionario fue excelente. ¡Gracias por visitarnos!

October 31, 2024

I was due to get a free tire rotation and they said they did it and I know for a fact it did not happen. Basically I got scammed. Perhaps scammed is a strong word but I know said word did not get done. More

by DowneyDale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to hear that your tire rotation for your Honda wasn't up to your expectations, DowneyDale. Since we value you as a customer, we'd like you to contact us to discuss this matter in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

Customer service for service station is horrible. Manager for survey has a bad attitude. Spoke to him & advised I was in my break & didn't do his due diligence before contacting me. Got in trouble fo More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration with the customer service you experienced at our service center, Nena. We appreciate you bringing this to our attention, so that we can work on improving the service you received. Please contact us so that we can resolve your Honda's service issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

On time delivery, gives rides ,pleased with the service and work they do. Easy to schedule service. Wish they could give an exterior car wash with service More

by saravasnananaramasamy4689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
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Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate all the feedback, saravasnananaramasamy4689! Sounds like we hit all the marks for great service and will consider your other suggestions. Thanks for stopping by, and please let us know when you need a future service appointment for your Honda!

October 31, 2024

Love Getting My Car Serviced Here! It’s always Quick and Easy No Hassle Ever ! Trevor is The Best Service Advisor To Work With. More

by nechelleespinoza99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a fantastic review, nechelleespinoza99! We're happy that Trevor could provide you with quick and quality service for your Honda. Thanks so much, and we look forward to seeing you again!

October 31, 2024

I’ve took my car for engine light 3 or 4 times haven’t fixed spent over 2000.00 More

by martymendoaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Tabatabai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service visits to check the engine light in your Honda, Marty. Please contact our dealership to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 30, 2024

very friendly and nice to the customer although service can be slower than what was promised but still reasonable More

by omhibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerry gonzalez
Report | Print
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback, omhibson, and will address the delays you experienced with our service team! Thanks for coming by, and we're happy that your experience was so pleasant. Hope to see you soon!

October 30, 2024

I took my car for service oil change and tire rotation I got my car and left. Half way home I got a sensor turned on indicating low tire pressure. More

by patty6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We can understand how frustrating it is to return home after service for your car and the tire pressure light turns on, Patty. Please contact us so that we can take care of this. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Excellent service! Julie helped us resolve the recall issue in record speed on our rentals, and we were back on the road in no time! Thank you for wonderful service! More

by ascensioncars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that you're back in business, ascension cars! We appreciate the positive feedback for Julie in resolving the recall issues. Thanks so much for letting us know, and we're here when you need us.

October 29, 2024

Thank you Oscar for all of your help with my Van. I really appreciate your hard work. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your van is back in shape with the help of Oscar, Robert! Thanks for sharing, and make sure you check out our service specials before you make your next service appointment.

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