Norm Reeves Honda Superstore Cerritos

Christina was terrific. She was informative and patient with all my questions regarding my 2024 Passport. She has much experience with the wide selection of vehicles you'll She was informative and patient with all my questions regarding my 2024 Passport. She has much experience with the wide selection of vehicles you'll find a NR Honda. Very pleasant buying experience overall, best I've had so far from sales to finance. Very efficient and no annoying upselling. I left feeling great about my purchase. Thank you Christina! More

Had a good experience Oscar Ortega took care of the needs and did not pressure any unwanted or unnecessary services and did not pressure any unwanted or unnecessary services More

I went in for an oil change, and on my paper work they wrote Oil change, tire rotation, and inspection. I never received a tire rotation wrote Oil change, tire rotation, and inspection. I never received a tire rotation More

Professional services courteous employee attitude, clean facilities,fair prices Knowledgeable advisers, Convinient location,comitet to costumer satisfaction. attitude, clean facilities,fair prices Knowledgeable advisers, Convinient location,comitet to costumer satisfaction. More

Its a good dealership but it all depends on the service advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. More

Not a bad dealership overall when it comes to viewing from the outside but, After purchasing my newly acquired Honda and knowing an extensive certification check was done. I ended up getting a loss of ai from the outside but, After purchasing my newly acquired Honda and knowing an extensive certification check was done. I ended up getting a loss of air pressure immediately after leaving (tire pressure light came on) checked and found a rusted nail that might’ve been there since before, but not a problem since I knew the car came with a spare and was sold “as is” I noticed that the spare tire had been cleaned but wasn’t even filled with any air so I couldn’t even use it. It really made me question whether this car was properly inspected or not and I honestly don’t really feel comfortable being able to bring in my newly acquired Honda into this particular Honda Dealer. Aside from that the people there were awesome and very understanding about everything. So I’m very glad I was able to work with very patient and understanding people there. More

Robert was very helpful. We got everything taken care of in less than a day which was very helpful and everything I expected. We got everything taken care of in less than a day which was very helpful and everything I expected. More

I am very satisfied with the customer service I get from the Honda representative They help me out every time I go. He always let me know of the services I am getting in the services. I need on my car that the Honda representative They help me out every time I go. He always let me know of the services I am getting in the services. I need on my car that are upcoming. More

Not good communication, a lot excuses, they telling me that they change something and it wasn’t true. I brought my car for something and they didn’t do it but they move something,so my car get out from th that they change something and it wasn’t true. I brought my car for something and they didn’t do it but they move something,so my car get out from the dealer worst. Is not the first time . Just thinking going to that dealer make feel frustrated. And I guess I don’t have many options cause This guy told me that if you going to take your car to another dealer, you have to call before going, some dealers don’t accept cars from another dealer. Etc, etc . More

I took my 2023 pilot for 2 issues, they tried to make me pay for the transmission issue. And the second issues was not fixed. pay for the transmission issue. And the second issues was not fixed. More