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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,499 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,499 reviews

May 05, 2026

Takes too long no more info about cars health and $180 for any concerns with no options about concerns More

by tito4tech22
Recommend Dealer
No
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We understand that time and clear communication are both important during a service visit, and it’s frustrating when those expectations aren’t met. We’d appreciate the opportunity to learn more about your experience and address any questions you may still have. Please feel free to contact us directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 05, 2026

Quick and efficient. Great attitude and ready to serve. Very kind and respectful and was able to get my car serviced fairly quick More

by kelvinvan93
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That’s the kind of service lane experience we strive for: seamless, fast, and attentive from beginning to end. We’re pleased that everything went smoothly and that our team made you feel well cared for throughout. Thank you for visiting, and we’ll be prepared for your next visit!

May 05, 2026

No pressure. Easy to communicate with. They were easy to work with. No pressure. They were very communicative. More

by dawg6899
Recommend Dealer
Yes
Employees Worked With
Linda Ly and Unger
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That’s how you win the race without breaking a sweat. We’re glad the experience felt easy and straightforward the whole way through. Thanks for choosing us, and we’ll be ready at the starting line next time!

May 05, 2026

I went in for an oil change, recall and GPS system update.When my car was ready, I asked Ruben if they updated my GPS system and he said No. I asked why not, he then said because my car was old alread More

by Garcia62678
Recommend Dealer
No
Employees Worked With
Ruben
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We hear your concerns, and we understand how confusing it must have been to receive different explanations regarding your GPS update. We’d like to take a closer look at this and help provide some clarity. When you have a moment, please contact us directly so we can follow up with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 05, 2026

Joseph was kind and explained the services required thoroughly! I'd recommend others to choose him as their service advisor! More

by Viviana Garcia
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Now that’s how great experiences get around. Joseph made sure everything was clearly explained and treated you with the care you deserve, and it means a lot that you’d pass his name along. Thanks for sharing the love, Viviana. We’ll be here whenever you need us again!

May 05, 2026

They were able to help me and get me fast and didn’t spend my whole day there. More

by adrigrod19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad the team kept things moving quickly while still making sure you were taken care of. Thanks for stopping by, and we’ll be ready whenever you swing through again!

May 04, 2026

José Sánchez was a really real helpful salesman. Alexis M. Was also a really helpful salesman. They made my daughters and I day, our first car and it was an easy wonderful experience. More

by sergiodelgado12478
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis M
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May 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Sergio. Finding your first car alongside your daughter and having Jose and Alexis there to guide you both through it, making it easy and enjoyable, that’s something special. We love being part of memorable moments like this one.

May 04, 2026

It was easy to lease our new vehicle. The process was smooth and quick. Everyone we dealt with seemed knowledgeable and kind. More

by jrobynsmyth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fuentes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the four stars here! You were just one star away from a perfect score. We’re glad the leasing process felt smooth and easy, and that the team made a positive impression. If there’s anything we could have done to make it a full five, we’d love your insight.

May 04, 2026

Great customer service. Repair was was done quickly and everything explained. Trusted the service writer. Good job! More

by ronlnimaweesa421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Trusting your service team is a big deal, and they showed up ready to catch you. Fast work, clear communication, and a smooth experience all the way through. We appreciate you sharing this.

May 04, 2026

This dealer ships has good prices on parts and hand my oli change and took me in and waited for under an hour Great people More

by Ramon Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Ramon, we want to be the kind of place where everyone greets you like a familiar face. Quick service, fair pricing, and a team that keeps things moving without missing a beat. Getting you in and out in under an hour is a win. Glad you had a great experience.

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