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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,706 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,706 reviews

June 16, 2026

He was very helpful with me since I've been coming for same problem I have with my vehicle More

by jodumo71
Recommend Dealer
Yes
Employees Worked With
The service advisor name was Miguel. He was awesome !
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some problems take persistence, patience, and a willingness to keep searching for answers. We're glad your advisor remained committed to helping you work through an ongoing concern and continued providing the support you needed along the way. Thank you for recognizing that dedication and for trusting us with your vehicle.

June 16, 2026

Always satisfied Service was friendly, prompt and professional..thank you for your consistency I love Mike barr More

by rabbit514jauregui
Recommend Dealer
Yes
Employees Worked With
Mike Barr
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Everyone has that favorite place they return to because they know exactly what they'll get: consistency, professionalism, and people they trust. We're honored to be that for you and appreciate your recognition of Mike's continued dedication. Your loyalty and confidence mean a great deal to our team.

June 16, 2026

Overall great experience with my service advisor he's always great but dealership the WiFi was horrible was not working properly on Saturday and again please resort back to offering coffee and pastries ? More

by rjnajeraasss848
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

An honest friend celebrates the good while still telling you what could be better, and we appreciate both parts of your feedback. We're delighted to hear your service advisor continues to provide a great experience and appreciate you sharing your thoughts regarding the Wi-Fi and refreshments. Thank you for taking the time to share your perspective and for continuing to trust our team with your vehicle.

June 16, 2026

Poor services no follow up they don't care at all Overall not a good services More

by Othepramirez1006
Recommend Dealer
No
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear your experience did not leave a more positive impression. Communication and customer care are important to us, and we'd like the chance to better understand the circumstances behind your review. Please reach out at your convenience so we can learn more. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 16, 2026

My car was scratched Someone scratched my car while it was there I made a complaint and still haven't heard back from anyone More

by prencs82
Recommend Dealer
No
Employees Worked With
Joseph
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback. The well-being of vehicles in our care is extremely important to us. Concerns involving a vehicle's condition deserve careful attention, and we'd like the opportunity to better understand what occurred and discuss it with you directly. We hope you'll reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 16, 2026

What's the point of setting up an appointment if walk-ins will get serviced first? I don't think we were checked in correctly either because I got a text saying we missed our appointment time. There was also More

by jodenramos
Recommend Dealer
No
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the wait you experienced during your recent visit. We understand how frustrating it can be to schedule an appointment and then feel uncertain about the status of your visit, especially when communication does not unfold as expected. We'd appreciate the chance to learn more about what occurred and discuss your concerns directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 16, 2026

I had to come back for a defective oil filter and they made the process so easy and fast! The service and the oil change gave me peace of mind! I definitely will comeback to this one! More

by Paloma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The best journeys begin with peace of mind, and we're happy the team helped make your return visit feel simple, quick, and reassuring. Taking care of the oil filter concern efficiently allowed you to get back on the road with confidence. We appreciate your trust and look forward to welcoming you back for future visits.

June 16, 2026

Absolutely Incredible Car Buying Experience! I cannot recommend Christy Nuval enough! From the moment I walked into the dealership, she made the entire car buying process an absolute joy. SHe i More

by Mariana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Finding the right vehicle can feel a lot like finding the perfect match. Christy took the time to understand exactly what you were looking for, carefully compare options, and help guide you toward the vehicle that checked all the right boxes. We're thrilled she helped turn an important purchase into such an enjoyable experience and appreciate your glowing recommendation.

June 16, 2026

What an amazing experience at the Normreeves dealership. Beyond pleased with the top quality customer service More

by Mariana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A red carpet experience is all about making guests feel valued, welcomed, and cared for. We're thrilled that our team helped create that feeling during your visit. Your feedback is the kind of review that deserves its own spotlight.

June 16, 2026

Great experience and excellent customer service from Joseph Vargas. He was very helpful and attentive and my car was ready to go in no time! The wait time was minimal and price was very reasonable. He a More

by Loyola Mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great tour guide helps you navigate the journey while making sure you feel informed every step of the way. Joseph's attentiveness, recommendations, and commitment to keeping the process efficient helped create exactly that kind of experience. We're grateful for your kind words and happy to hear your visit was such a positive one.

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