Norm Reeves Honda Superstore Cerritos

Jojo was amazing! He is patient, helpful and cares about his customers. A friend recommended him and he did not disappoint. I would definitely recommend him to anyone He is patient, helpful and cares about his customers. A friend recommended him and he did not disappoint. I would definitely recommend him to anyone buying a new Honda. More

I cannot say enough wonderful things about Kim Kelly Lujan! She provided me with exceptional customer service throughout the entire process of leasing my first Honda. From beginning to end, she was prof Lujan! She provided me with exceptional customer service throughout the entire process of leasing my first Honda. From beginning to end, she was professional, knowledgeable, patient, and genuinely attentive to my needs. She made what could have been an overwhelming experience feel smooth, comfortable, and exciting. Kim went above and beyond to make sure I felt informed, valued, and confident in my decision. Her friendly personality, dedication, and outstanding customer service truly made all the difference. If you're looking to lease or purchase a vehicle, I highly recommend asking for Kim Kelly Lujan. She is an absolute gem and a wonderful example of what exceptional customer service should look like. Thank you, Kim, for making my first Honda experience such a memorable one! You are the best! More

Jojo Bayas was very helpful as I was inquiring about my car. He helped me get exactly what I needed for my situation and went over everything until we were on the same page. He was patient and had a lively car. He helped me get exactly what I needed for my situation and went over everything until we were on the same page. He was patient and had a lively spirit. I’m very thankful for his help. More

Great service Leo was exceptionally service oriented and communicative during the entire service duration The cost of repairs was also reasonable communicative during the entire service duration The cost of repairs was also reasonable More

My experience with the service advisor Ramiro was disappointing, to say the least. Communication was extremely poor throughout the entire process. Whenever I called for updates on my vehicle, the adv disappointing, to say the least. Communication was extremely poor throughout the entire process. Whenever I called for updates on my vehicle, the advisor was consistently unavailable, making it difficult to get any information about the status of my car. Very concerning, especially when you are keeping my car for multiple days. To make matters worse, the advisor was not present either of the two times we came to pick up my vehicle. NEVER have I had that happen. I expected better communication, follow through, and accountability, especially when trusting Honda with my car. Overall, the lack of responsiveness and customer service made an already frustrating experience even more disappointing. More

I love robert I never had a better advisor that I feel so comfortable with He always takes care of my needs and does his best to get me in and out quickly comfortable with He always takes care of my needs and does his best to get me in and out quickly More

He's friendly, courteous, knowledgeable and a pleasure to work with. Caring and thorough. He was our advisor in the past and exactly why we wanted him again work with. Caring and thorough. He was our advisor in the past and exactly why we wanted him again More

In the beginning wait was a little longer than expected, but my service was completed in a timely fashion, Manny was super friendly and helpful but my service was completed in a timely fashion, Manny was super friendly and helpful More

I used express service and was told it would take 2 hours. I felt that was a long time for express but I accepted the service. After 2 and half hours I went to the service person that checked me in. We hours. I felt that was a long time for express but I accepted the service. After 2 and half hours I went to the service person that checked me in. We saw the car on the lift and said it just be a few more minutes. After 30 minutes I started walking around lot and I saw my car parked out in customer parking. I tried to go back to the person that helped me but they were no where to be found. I had to have another person check me out. A oil change and tire rotation should not have taken over 3 hours. More

Kim was a pleasure to work with. She was straight forward/honest while working the deal and made buying a car very smooth and easy. She was straight forward/honest while working the deal and made buying a car very smooth and easy. More