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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
844 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 844 reviews

July 16, 2023

Niello Volvo stands behind their warranties. They are perfectionists when it comes to sales, service and repair. More

by marian.sheppard.lmft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

So glad to hear that our Sacramento team provided you with next-level service, Marian! We're happy to know that you appreciate our sales and service departments. See you for your next service visit!

July 16, 2023

Great visit at the Niello Volvo in Sacramento, it was expedited quickly. My car needed several things that were due. Rick made sure to explain it to me very well. I am happy with the service. Thank you s More

by TRENDYMUM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Rick's great work, he is the best! We're thrilled to know that he went above and beyond for you and will make sure he sees your kind words.

July 16, 2023

Staff is friendly, professional, and efficient. The work performed is of high quality. Facility is clean. More

by joycohan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

We're glad to know that our Niello Volvo team gave you a great service experience! Thank you for your review.

July 15, 2023

Very friendly and helpful even after sale. Jessica was strait forward and sincere and has been in touch with me to make sure all is going well. More

by DANIELSTEVENS1954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Daniel, we will make sure to pass along your kind words to Jessica! Thank you for taking the time to leave us this amazing review. We hope you are enjoying your new Volvo car!

July 15, 2023

Overall the experience was great! My wife and I upgraded from a 2006 Toyota Corolla to a new XC40. Vadim was terrific, he was the first to greet us, walked us through the new vehicle More

by JAIME_2713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Gol
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Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Congratulations on your latest Volvo purchase, Jaime! We're glad to know that Vadim and the rest of our sales team made the process such a positive one. Happy driving to you and your wife!

July 15, 2023

Easy pleasant buying experience. We didn’t feel pressured but got all of the help that we needed. More

by TORI7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Tori, We are so happy you received the help you needed and didn't feel pressured. That is the quality service the team here at Niello Volvo Cars Sacramento strives for. We hope you are enjoying your new Volvo. Happy driving!

July 15, 2023

Rick was super helpful, knowledgeable and informative without being pushy! U felt resected as the customer. Thank you Rick! More

by rmhalasa
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear! We will make sure to pass along your wonderful feedback to Rick. Thank you for the positive review!

July 15, 2023

Actually Rick is my point of contact for service and he is wonderful. Always provides excellent service and has great communication. More

by llejanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

We are truly lucky to have Rick on our team here in Sacramento and it's great to know that he always provides you with such excellent service! We will make sure he sees your review.

July 14, 2023

Shaun was my service advisor and he gets a 5 star rating from me Denice RasmussenHe took very good care of me and my husband.We drive from Lodi ca.He took very good care of my 2004 Volvo station wagon.I can More

by DENICE.RASMUSSEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear, Denice! We're so glad you had such a great experience with Shaun, and we'll be sure to pass along your compliments so he knows what a great job he's doing. See you for your next service visit!

July 14, 2023

The dealership was nice enough but the vehicle I purchased has been plagued with issues! More

by KYLEBAUCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Gol, Amy Ott
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Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Kyle, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to discuss this further, please reach out to me at tupton@niello.com at your earliest convenience. TJ Upton, General Manager

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