Taylor Howard

I custom ordered an EX30 and Jess (Jessica), I feel, truly worked hard to earn my business. Not only in a fair price, but also in explaining the EX30's discontinuation in the US, accessories availabilit truly worked hard to earn my business. Not only in a fair price, but also in explaining the EX30's discontinuation in the US, accessories availability and other questions along the process. It was a journey for me, but she kept me on board and now that I own the EX30, I'm incredibly happy with it and glad I had her support along the way. Also - the dealership lobby was very relaxed and the actual buying process was so incredibly effortless. In fact most of what I remember is chatting about coffee and some of the best places to eat downtown. Finance was great, too. I can tell they work as a team because some of the accessories I was interested that I'd mentioned to Jess, we explored in finance. Honestly? Without exaggeration I would say this was the easiest buying experience of maybe the 7-8 cars I've owned. For me, personally, the key areas that really stood out were: - Niello did not add on a list of trackers, paint coating, interior protectants, etc. - I didn't have to go through the genuine hassle of negotiating those out of the price - Finance did not pressure to put additional items and warranty onto the car I understand the business side of it, too. It's a balance because the dealer has to bring in additional revenue but from a customer perspective, if you're sure of what you want, Niello makes it pretty much effortless to get it without the traditional back and forth and they respect where you're at and what you want from the start. So, kudos to the Niello Volvo team. And a shoutout to the parts department, they've been chasing something down for me now for weeks and I appreciate them! More

by ARAKELYAN.EDUARD Verified Customer Verified Customer

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Great team of professionals, Sales, Service and Parts. Very knowledgeable, very professional with a welcoming attitude and lots of smiles. Obviously these folks enjoy their jobs and their employer. Alw Very knowledgeable, very professional with a welcoming attitude and lots of smiles. Obviously these folks enjoy their jobs and their employer. Always exceed my expectation at every visit....for the last 10 + years. Kudos Team Niello. More

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I had a great experience with the sales staff. Justin the sales manager was very helpful, Jess was great and super friendly and Brian in finance was very thorough and helpful . A great team all ar Justin the sales manager was very helpful, Jess was great and super friendly and Brian in finance was very thorough and helpful . A great team all around thank you ! More

by THOMAS.KNIGHT21 Verified Customer Verified Customer

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Buying a car can sometimes feel like stepping into a chess match where you don’t know the rules. That was not the case at Niello Volvo. Cole Kelley was fantastic from start to finish. No pressure, no h chess match where you don’t know the rules. That was not the case at Niello Volvo. Cole Kelley was fantastic from start to finish. No pressure, no hovering, no sales theatrics. Just honest conversation, quick answers, and a sense of humor that made the whole experience surprisingly fun. He knows the cars inside and out and walked through everything thoroughly without making it feel like a lecture. The whole team deserves a shout-out too: Chris (Sales Manager) kept everything smooth and efficient. Taylor (General Manager) clearly runs a tight ship with a great culture. Brian in Finance made the paperwork painless and straightforward. Carl handled the after-sale walkthrough and tech setup, which was incredibly helpful. Modern cars are basically spaceships, and he made sure I actually knew how to fly mine! Special thanks to Tim! More

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Fantastic experience from start to finish. The entire team was professional and lovely to work with. The entire team was professional and lovely to work with. More

by SHIRAN.ZOHAR Verified Customer Verified Customer

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Everyone was so helpful, knowledgeable and honest. I had the best experience here and would recommend anyone working with them. I had the best experience here and would recommend anyone working with them. More

by LABOSS87 Verified Customer Verified Customer

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All staff people that helped me were awesome. They made the experience easy. I love my new car. They made the experience easy. I love my new car. More

by EEHUBER Verified Customer Verified Customer

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Niello Volvo is extremely professional. They discussed our car with us in a no pressure situation and understood the enormity of a new car purchase. They were very informative and helpful i They discussed our car with us in a no pressure situation and understood the enormity of a new car purchase. They were very informative and helpful in our decision making process. Once we decided to go with a new XC 90 (which my wife and I absolutely love now after owning it for a month) they were so helpful in the financing options. They also took care of the vehicle and threw in a ceramic coating to help keep our vehicle looking new. I was not considering Volvo for a new car and stopped by the dealership out of curiosity. The team at Niello turned me into a Volvo fan and I am so glad they did. Anyone looking for a new vehicle should visit the team at Niello Volvo in Sacramento. More

by JONATHAN.WEYERBACHER Verified Customer Verified Customer

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The overall experience was great with RJ, Taylor, and Brian was excellent. Carl was also very good at explaining the car features. Brian was excellent. Carl was also very good at explaining the car features. More

by MAC Verified Customer Verified Customer

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Chris Vogel always meets and exceeds my expectations for a sales person. He makes the car buying experience quick and painless. a sales person. He makes the car buying experience quick and painless. More

by WESTLAKEJACQUELINE Verified Customer Verified Customer

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