Jessica LeClerc

Very nice and very well executed the people were very courteous and well informed about the product they were selling I was very satisfied with my purchase courteous and well informed about the product they were selling I was very satisfied with my purchase More

by GNE68M Verified Customer Verified Customer

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I custom ordered an EX30 and Jess (Jessica), I feel, truly worked hard to earn my business. Not only in a fair price, but also in explaining the EX30's discontinuation in the US, accessories availabilit truly worked hard to earn my business. Not only in a fair price, but also in explaining the EX30's discontinuation in the US, accessories availability and other questions along the process. It was a journey for me, but she kept me on board and now that I own the EX30, I'm incredibly happy with it and glad I had her support along the way. Also - the dealership lobby was very relaxed and the actual buying process was so incredibly effortless. In fact most of what I remember is chatting about coffee and some of the best places to eat downtown. Finance was great, too. I can tell they work as a team because some of the accessories I was interested that I'd mentioned to Jess, we explored in finance. Honestly? Without exaggeration I would say this was the easiest buying experience of maybe the 7-8 cars I've owned. For me, personally, the key areas that really stood out were: - Niello did not add on a list of trackers, paint coating, interior protectants, etc. - I didn't have to go through the genuine hassle of negotiating those out of the price - Finance did not pressure to put additional items and warranty onto the car I understand the business side of it, too. It's a balance because the dealer has to bring in additional revenue but from a customer perspective, if you're sure of what you want, Niello makes it pretty much effortless to get it without the traditional back and forth and they respect where you're at and what you want from the start. So, kudos to the Niello Volvo team. And a shoutout to the parts department, they've been chasing something down for me now for weeks and I appreciate them! More

by ARAKELYAN.EDUARD Verified Customer Verified Customer

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I had a great experience with the sales staff. Justin the sales manager was very helpful, Jess was great and super friendly and Brian in finance was very thorough and helpful . A great team all ar Justin the sales manager was very helpful, Jess was great and super friendly and Brian in finance was very thorough and helpful . A great team all around thank you ! More

by THOMAS.KNIGHT21 Verified Customer Verified Customer

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Fantastic experience! Jordan and Jess were incredibly helpful, and we were able to get through all of the paperwork and such shockingly quickly! So grateful for their help Jordan and Jess were incredibly helpful, and we were able to get through all of the paperwork and such shockingly quickly! So grateful for their help! More

by AFERN15 Verified Customer Verified Customer

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Purchasing and signing was great. Follow up with paperwork did not have good follow through. Follow up with paperwork did not have good follow through. More

by NMSCOTT Verified Customer Verified Customer

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I’ve been buying cars and having them serviced for over 50 years. By far, Matt Jeffery is the best service advisor I’ve encountered. Friendly and knowledgeable, I can depend on Matt to tell me what we nee 50 years. By far, Matt Jeffery is the best service advisor I’ve encountered. Friendly and knowledgeable, I can depend on Matt to tell me what we need to keep our two Volvos up and running. Even more important as a consumer, Matt will let us know what we don’t need. Matt and Jess LeClerc in sales are why my wife and I are so comfortable buying and having our Volvos serviced at Niello. More

by mike.per Verified Customer Verified Customer

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Excellent experience; I appreciated the attention to any question I had. Return calls were timely. Haven’t owned a Volvo since 1982 and how they’ve changed! Love the car. question I had. Return calls were timely. Haven’t owned a Volvo since 1982 and how they’ve changed! Love the car. More

by SUMMERMARIE882008 Verified Customer Verified Customer

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Everyone was so helpful, knowledgeable and honest. I had the best experience here and would recommend anyone working with them. I had the best experience here and would recommend anyone working with them. More

by LABOSS87 Verified Customer Verified Customer

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I had a fantastic experience at Niello. They claim to be different and they actually are. They had integrity, communicated well, and focused on service. I would not hesitate to work with th They claim to be different and they actually are. They had integrity, communicated well, and focused on service. I would not hesitate to work with them again. More

by JOHN.COLLINS.MICHAEL Verified Customer Verified Customer

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I had an absolutely fabulous experience with Jess at Volvo during my purchase of the 2025 XC90 1/2. Jess was knowledgeable, patient, and made the entire process smooth and enjoyable. From start to finis Volvo during my purchase of the 2025 XC90 1/2. Jess was knowledgeable, patient, and made the entire process smooth and enjoyable. From start to finish, I felt supported and confident in my decision. I couldn’t be happier with my new XC90 and the top-notch service I received. Five stars all the way! ⭐⭐⭐⭐⭐ More

by KATE20 Verified Customer Verified Customer

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