Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

Contact Me
4.9
215 Reviews
4.9

215 Reviews

Write a Review

215 Reviews of Rick Fuentes

June 02, 2026

Dealership Rating
Employee Rating

The service department does excellent work in servicing and maintaining my cars. Rick is especially efficient, responsive, and does a great job of explaining the findings, issues and recommended service. I More

by GABOR.H.HERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

Report | Print
Jun 02, 2026

Niello Volvo Cars Sacramento responded

It’s great to hear our service team has kept your Volvo XC90 and previous models running smoothly. Rick and the team appreciate the chance to explain findings and recommendations, and we look forward to assisting with your next service. TJ Upton General Manager tupton@niello.com (916) 245-2231

May 30, 2026

Dealership Rating
Employee Rating

Really good experience overall. Service was professional. Employees were courteous and knowledgeable about the entire process. More

by ERICSCHMIDT51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Rajvir Randhawa

Report | Print
May 30, 2026

Niello Volvo Cars Sacramento responded

We’re glad to hear our team provided professional and courteous guidance throughout your visit. It’s rewarding to know you felt informed at every step. Enjoy your Honda Pilot and we look forward to assisting you again. TJ Upton General Manager tupton@niello.com (916) 245-2231

May 01, 2026

Dealership Rating
Employee Rating

Great Service as always - the car was repaired promptly. I always appreciate the customer service - thank you!!! More

by MSALGADO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Report | Print
May 01, 2026

Niello Volvo Cars Sacramento responded

We’re pleased your Volvo XC60 was repaired promptly and that our team took such good care of you. Thank you for choosing us again. Feel free to reach out whenever you need anything. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 28, 2026

Dealership Rating
Employee Rating

I had great service. I appreciated getting in and out quickly. My issue was fixed at no cost. More

by JENN22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 28, 2026

Niello Volvo Cars Sacramento responded

Thanks for sharing your feedback. Rick and our team are pleased we could address your Volvo concern so quickly. We’re happy the repair was completed at no cost to you. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 16, 2026

Dealership Rating
Employee Rating

Great communication and timely repair that cost less than we expected. Will use again in the future. More

by MOOREF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, Edgar Partida

Report | Print
Apr 16, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience. We’re glad our team provided clear communication, a fast repair, and greater savings on your Volvo S60. We look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 14, 2026

Dealership Rating
Employee Rating

Service personnel are very courteous and professional. Very pleased with the services performed on my XC60. More

by tinae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 14, 2026

Niello Volvo Cars Sacramento responded

What a pleasure to hear our team treated you courteously and professionally. We’re glad the service on your Volvo XC60 met your expectations. Please let us know if there’s anything we can help with down the road. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2026

Dealership Rating
Employee Rating

I give Niello Volvo Sacramento 10 out of 10 on my service. Friendly, quick, and everything I wanted. More

by OHHAPPYDAVIS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 08, 2026

Niello Volvo Cars Sacramento responded

Thank you for the perfect rating and for trusting us with your Volvo XC90 service. We’re pleased to hear the experience was welcoming, timely, and met your expectations. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 07, 2026

Dealership Rating
Employee Rating

I was able to order my new tires online and received a phone call to confirm and schedule. The experience bringing the car in for the tires and alignment and painless and met my expectations. The car wa More

by IRA ROTHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 07, 2026

Niello Volvo Cars Sacramento responded

We’re pleased our online tire ordering and confirmation call provided a smooth way to book your Volvo’s tire and alignment service. Rick and our team are happy to hear your vehicle was finished on time as promised. Thank you for sharing your experience. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2026

Dealership Rating
Employee Rating

Great team of professionals, Sales, Service and Parts. Very knowledgeable, very professional with a welcoming attitude and lots of smiles. Obviously these folks enjoy their jobs and their employer. Alw More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Taylor Howard, Rob Pane, Mark Carpenter, Jorgen Eiremo, Matthew Jeffery, Ken Elvis, Chris Vogel, Rajvir Randhawa

Report | Print
Mar 25, 2026

Niello Volvo Cars Sacramento responded

It’s wonderful to hear our sales, service, and parts experts have delivered a welcoming, knowledgeable experience for the past ten years. Thank you for choosing us for service on your Volvo V60 Cross Country; Tj and the team appreciate your kind words. We look forward to many more visits ahead. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 19, 2026

Dealership Rating
Employee Rating

Service staff is always courteous, and efficient. Keeping you informed about the needs of your vehicle. More

by KFONTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 19, 2026

Niello Volvo Cars Sacramento responded

We’re delighted that Rick and our service staff were courteous and efficient while keeping you informed about your Volvo’s maintenance needs. Thank you for the 5 star rating and for trusting us with your vehicle. We look forward to assisting you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

1
2
...
22

Dealership Inventory (228 Vehicles)

new 2026 Volvo XC90 Plug-In Hybrid car, priced at $87,705
2026 Volvo XC90 Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$87,705
View Details
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $93,305
2026 Volvo XC90 Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$93,305
View Details
used 2018 Cadillac XT5 car, priced at $22,373
2018 Cadillac XT5
used
Dark Granite Metallic exterior
Automatic
All-wheel Drive
$22,373
View Details
new 2026 Volvo XC40 car, priced at $50,345
2026 Volvo XC40
new
Crystal White exterior
Automatic
All-wheel Drive
$50,345
View Details
used 2026 Volvo XC90 car, priced at $65,154
2026 Volvo XC90
used
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$65,154
View Details
used 2023 Volvo C40 Recharge Pure Electric car, priced at $28,297
2023 Volvo C40 Recharge Pure Electric
used
Sage Green Metallic exterior
Automatic
All-wheel Drive
$28,297
View Details
View All Inventory