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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
848 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 848 reviews

December 16, 2023

Everyone is very attentive and very friendly. I was taken care of in a professional manner at all times. The service was exemplary in all ways imaginable. More

by JASHELTON2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Gol, Jesus Tinoco
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Dec 17, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. TJ Upton General Manager tupton@niello.com (916) 245-2231

December 14, 2023

Very customer friendly. Service rep Amy Ott was always professional and in tune with the customers needs. I have bought two volvos and was always happy with my service. More

by tayloreet6563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott, Victoria Protsyuk
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Dec 14, 2023 -

Niello Volvo Cars Sacramento responded

Taylor, Thank you for your business and this review. We're happy to hear Amy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 14, 2023

Amy always takes great care of us and our Volvo. She's been our same poc for 3 years now and always exceeded expectations! More

by drummage2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Dec 14, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. Amy and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 13, 2023

Niello Volvo aims to please. Very happy with the service I got there and all of the people I worked with. BTW, I love my new car!! 2024 XC60 Recharge More

by DEBICLUTTER
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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Dec 14, 2023 -

Niello Volvo Cars Sacramento responded

Debi, Here at Niello Volvo Cars Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. Congratulations on your new 2024 XC60! We appreciate your review! TJ Upton General Manager tupton@niello.com (916) 245-2231

December 08, 2023

I always get good service with Matt and he takes good care of all my needs. More

by kcotton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with Matthew and our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 06, 2023

Professional, good service and what you would expect from Volvo dealer. This is our second vehicle and we love it! More

by LENNY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
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Dec 06, 2023 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 06, 2023

Amy was my service advisor and she was great. She was professional, courteous, knowledgeable and timely. I have always had good experience at Niello Volvo. More

by MOESLAMIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Dec 07, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 06, 2023

Matthew Jeffery has always taken excellent care of us and our 2016 Volvo v70 and ensured the additional coverage we purchased is always considered at time of payment. More

by TIMANDLINDA.MCKENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Niello Volvo Cars Sacramento responded

Tim and Linda, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 05, 2023

The facility is always clean and comfortable. Offers beverages and snacks for customers who wait for their car to be serviced. Friendly and helpful staff especially Matt in the Service Dept. .an More

by SANDCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 02, 2023

Had my car to a week- and the communication was not great. Over promised and under delivered. More

by MERIANN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar
Report | Print
Dec 07, 2023 -

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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