Niello Acura

DO NOT TRUST Alex Wessing at Niello Buy Center in Acura. I have proof of all alleged below and will be filing formal complaints with the State, DMV, and FTC. ILLEGAL BAIT AND SWITCH TACTICS PROVEN. Alex I have proof of all alleged below and will be filing formal complaints with the State, DMV, and FTC. ILLEGAL BAIT AND SWITCH TACTICS PROVEN. Alex contacted me via FB Messenger for a van I had listed. In his words this van was a slam dunk if in perfect condition. He offered me $33,000 for my van as a FOR SURE entry with potential of going up if the van is truly in amazing condition as I describe it. I went to this dealership Sept. 19, 2026 with the expectation of getting at minimum $33,000. Upon arrival, Alex confirmed the condition of the vehicle and said it’s near perfect. I had this van recently professionally detailed as well. He said unfortunately their offer is going to be a firm $33,000. He sounded like a “good guy” trying to help me out so he told me to go to another dealership to check their rates. When I returned to the dealership I asked if there was any wiggle room to go up. Again offer was firm, but he recommended I go to a dealership two lots down. This time I was reluctant to leave and said I would be inclined to just take his offer but he told me “it doesn’t hurt to check”. Mind you, you can see this other dealership’s entrance. Seconds after I take my first steps into this other dealer he hits me with “shoot hey man I’m really sorry but my manager took a look at the numbers again and said it’s not going to work.” He then told me the offer is $29,000. A FULL $4,000 LESS THAN THE CONFIRMED $33,000. I asked for his managers name who made this decision and he gave me a fake name for someone who doesn’t work there. So Alex is also a liar. This actually violates several State and Federal codes. Alex has other reviews saying this exact issue. The FTC calls this “Bait & Switch”. Typically, this is hard to prove but because I have written proof, him lying about his managers name, and other corroborated reviews, this shows CLEAR intent. I will be filing complaints with the State, FTC, and DMV Consumer’s Affairs. No one should have their time and money wasted like this. Blatant disregard and disrespect to the customer. More

Unprofessional management and dismissive service. The evening I went in to test drive & make a decision on a vehicle, I met a manager, Jimmy Groberski. If it wasn’t for Nicholas Shaffer, my encoun The evening I went in to test drive & make a decision on a vehicle, I met a manager, Jimmy Groberski. If it wasn’t for Nicholas Shaffer, my encounter with Jimmy would have never resulted in a deal. Jimmy was extremely arrogant throughout my entire interaction with him. He tried to add on maintenance & extended warranties for over 6K on top of the offer I was given. He was pushy & adamant on the $600 add ons of floor/cargo liners & wheel locks. I had made it clear I did not want those add ons as I can find high quality floor/cargo mats for much less. He stated he will “donate the floor/cargo mats to charity” after requesting removal of all add ons. He brushed off any negotiations & exhibited zero respect for buying customers. Mocking customers for questioning fees & advocating for the best deal is unacceptable. A dealership’s management sets the tone for customer care and Jimmy G. demonstrated a total lack of respect for buyers. The only reason I purchased an Acura was due to the rapport & incredible experience I had with Nicholas Shaffer. If my first interaction was with Jimmy, I would’ve taken my business elsewhere. His unprofessional approach and rude behavior set for an unfavorable reflection of their management department. He does not possess the leadership qualities one would expect in a management role. More

Nicholas Shaffer is the sole reason for this 5-star rating. He’s honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. Hi rating. He’s honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. His level of professionalism & customer care sets the standard for how dealerships should operate. He was transparent & made the entire process smooth & stress-free. He answered my questions & promptly handled all of my requests. If you want someone who values their customers & is true to their word, ask for Nicholas Shaffer. He was absolutely exceptional! Thank you for dealing with me throughout this entire experience. You were a blessing to work with! I HIGHLY recommend working with him when you purchase an Acura from Niello in Roseville. Nicholas, you are an absolute asset! More

Had a great experience with Isaiah. He was extremely professional & kind. Would highly recommend visiting Niello Acura and working with Isaiah. 5 Star Service. Thanks. He was extremely professional & kind. Would highly recommend visiting Niello Acura and working with Isaiah. 5 Star Service. Thanks. More

I had Ray J help me at the dealership and he was phenomenal at his job. I’ve never felt more supported in the process of buying a car than I did with him. Shout out to him! phenomenal at his job. I’ve never felt more supported in the process of buying a car than I did with him. Shout out to him! More

We had such a great experience purchasing our car from Niello Acura on Friday, September 4th, and a huge part of that was because of our salesman, Nicholas Shaffer. Nicholas was incredibly helpful throug Niello Acura on Friday, September 4th, and a huge part of that was because of our salesman, Nicholas Shaffer. Nicholas was incredibly helpful throughout the entire process. He answered all of our questions, was extremely knowledgeable, and took the time to make sure we understood everything. He was polite, professional, courteous, and never made us feel pressured or rushed. Buying a car can sometimes be stressful, but Nicholas made the entire experience easy and enjoyable. He truly went above and beyond, and we really appreciated how well he treated us. If you’re looking for a vehicle at Niello Acura, I highly recommend asking for Nicholas Shaffer. He’s extremely knowledgeable, professional, and an absolute pleasure to work with. Thank you, Nicholas, for making our car-buying experience such a positive one! More

Absolutely fantastic service. Nick Shaffer was great to work with and extremely knowledgeable. I would recommend him to anyone. Mike Joudeh was pleasant, professional and a breath Nick Shaffer was great to work with and extremely knowledgeable. I would recommend him to anyone. Mike Joudeh was pleasant, professional and a breath of fresh air throughout the process. Chris Knutson was incredibly nice and supportive. The whole team and interaction, from start to finish, was excellent. More

We had a guy named Jason Atwell helping us. He was great to work with. Knowledgeable and polite. Very helpful. The rest of the staff was amazing as well. The whole process went really smooth. W He was great to work with. Knowledgeable and polite. Very helpful. The rest of the staff was amazing as well. The whole process went really smooth. We will be going back and I will be sending my family and friends here Matt & Samantha More

If there was an option for zero stars I would choose that one...Yev was the person who was showing us the car...after he told me there was no negotiations on the price of the vehicle we decided to leave...he one...Yev was the person who was showing us the car...after he told me there was no negotiations on the price of the vehicle we decided to leave...he text me later saying these cars are really hard to find and encouraged me to come back and buy this one...the next day he contacted me again saying he'd take 1000 off for the tracking device which was optional so of course he thought I was stupid enough to think he was trying to help me make a deal...he continued saying how bout 500 off...I told him his offers were insulting and wasting my time so unless he had a real offer please stop contacting me...he continued to ask if I found a car yet and I stopped answering him...today he sends me a message saying hey good news on the car it sold...like why would I care...he did it to be annoying and childish...I wrote him back letting him know that I will be contacting his manager and writing a bad review and his response was thank you...I contacted Sam the manager who asked for more details which I gave him however I have yet to hear from him...Hopefully this review will detour people from shopping for a vehicle at such a petty classless establishment! More

Our family was good with this dealership until the following day after we told them the vehicle we were interested in was just to high for us but we thanked them and left. The following day the salesm following day after we told them the vehicle we were interested in was just to high for us but we thanked them and left. The following day the salesman Yev began sending text messages to my daughter offering a deal (which was no deal) and telling her over and over what a good price the vehicle is (which we were told at least 10 times). The vehicle was just not the right one for us...period. Today my daughter received a sarcastic and unnecessary text from Yev letting her know great news....the vehicle is sold. What a rude jerk. We will not ever go back there nor advise others to. We had no problem with the manager Sam. I suggest he put his salesman Yev in check! More