Jimmy Groberski

Unprofessional management and dismissive service. The evening I went in to test drive & make a decision on a vehicle, I met a manager, Jimmy Groberski. If it wasn’t for Nicholas Shaffer, my encoun The evening I went in to test drive & make a decision on a vehicle, I met a manager, Jimmy Groberski. If it wasn’t for Nicholas Shaffer, my encounter with Jimmy would have never resulted in a deal. Jimmy was extremely arrogant throughout my entire interaction with him. He tried to add on maintenance & extended warranties for over 6K on top of the offer I was given. He was pushy & adamant on the $600 add ons of floor/cargo liners & wheel locks. I had made it clear I did not want those add ons as I can find high quality floor/cargo mats for much less. He stated he will “donate the floor/cargo mats to charity” after requesting removal of all add ons. He brushed off any negotiations & exhibited zero respect for buying customers. Mocking customers for questioning fees & advocating for the best deal is unacceptable. A dealership’s management sets the tone for customer care and Jimmy G. demonstrated a total lack of respect for buyers. The only reason I purchased an Acura was due to the rapport & incredible experience I had with Nicholas Shaffer. If my first interaction was with Jimmy, I would’ve taken my business elsewhere. His unprofessional approach and rude behavior set for an unfavorable reflection of their management department. He does not possess the leadership qualities one would expect in a management role. More

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Nicholas Shaffer is the sole reason for this 5-star rating. He’s honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. Hi rating. He’s honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. His level of professionalism & customer care sets the standard for how dealerships should operate. He was transparent & made the entire process smooth & stress-free. He answered my questions & promptly handled all of my requests. If you want someone who values their customers & is true to their word, ask for Nicholas Shaffer. He was absolutely exceptional! Thank you for dealing with me throughout this entire experience. You were a blessing to work with! I HIGHLY recommend working with him when you purchase an Acura from Niello in Roseville. Nicholas, you are an absolute asset! More

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Bash and the employees at the dealership were wonderful. They took care of me and my families needs. They were ever professional and honest about the deal. Answered every question I had. I would recommend t They took care of me and my families needs. They were ever professional and honest about the deal. Answered every question I had. I would recommend them to my family and friends. And we will be back for my wife’s car ☺️ More

by MAYODEVIN28 Verified Customer Verified Customer

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Best experience at a dealership. Best experience with sales, management and service. Highly recommend. Team was extremely professional. Best experience with sales, management and service. Highly recommend. Team was extremely professional. More

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Lance is really great to work with. He takes his time understanding the customer needs and wants and goes above and beyond. He takes his time understanding the customer needs and wants and goes above and beyond. More

by SAMI.MOFLEH Verified Customer Verified Customer

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Friendly but tries to be slick. Must pay attention to details when dealing with them. Too busy to give attention you deserve. They seem to have excellent relationship with banks but Must pay attention to details when dealing with them. Too busy to give attention you deserve. They seem to have excellent relationship with banks but had no regard to how many times they checked my credit. Overall it was a good experience and I’d still return to them :) More

by Amanda.RITSON Verified Customer Verified Customer

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Dealership was well kept, clean, and friendly environment. All employees were very polite and extremely professional. environment. All employees were very polite and extremely professional. More

by SAJJIDHANIF Verified Customer Verified Customer

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I have purchased a car from a Niello dealership four times because of the positive service experiences I had in the past. Sadly, this most recent experience was extremely disappointing. In all my years times because of the positive service experiences I had in the past. Sadly, this most recent experience was extremely disappointing. In all my years of buying cars, I have never encountered the level of unprofessionalism that Yev Kaplinskiy displayed. It is frustrating and disheartening to see this kind of behavior from a company with such a reputable name. A "no questions asked 7 day return policy" should mean: • No pressure • No attitude • No guilt-tripping Getting upset when you actually use it defeats the purpose. More

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I had a great experience at the Acura dealership. The staff was professional, friendly, and made the entire process smooth and stress-free. They answered all my questions and helped me find the perfe The staff was professional, friendly, and made the entire process smooth and stress-free. They answered all my questions and helped me find the perfect car without feeling pressured. I definitely recommend them if you’re looking for great customer service and a smooth car-buying experience. More

by MARCELINA3309 Verified Customer Verified Customer

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Everyone stayed after hours to ensure we had the best experience while buying my car. The team worked efficiently, made us feel welcomed, we never felt pressured to buy anything we weren't interested in, experience while buying my car. The team worked efficiently, made us feel welcomed, we never felt pressured to buy anything we weren't interested in, they gave us a fair price in our trade in and they even put a beautiful bow on my new car. The whole experience was wonderful. More

by LINDA.M.ACKER Verified Customer Verified Customer

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