Napleton Ford of Oak Lawn

I use this dealership for service on my Ford Mach E. They always get my car back to me quickly and moving much better than before arrival. I’ve been to other ford dealerships and due to limited EV techs They always get my car back to me quickly and moving much better than before arrival. I’ve been to other ford dealerships and due to limited EV techs had extremely long wait times for the return of my vehicle. My only complaint is that they never have loaner vehicles available. Due to the issues always being the fault of Ford (recalls) I believe I should have to pay for a rental car. Because of this my next EV will definitely not be a Ford. I’ve had the car about 3 years and has had about 3 recalls where my vehicle was kept approximately 3-4 days by dealership (just for reference). More

Always a great experience with Napleton Ford of Oaklawn Service Department. Thanks Tim Harris for being very helpful and kind. It’s always a pleasure seeing Jay Sweis.in Sales. Super friendly and helpful t Service Department. Thanks Tim Harris for being very helpful and kind. It’s always a pleasure seeing Jay Sweis.in Sales. Super friendly and helpful team overall. More

I liked the way they were very courteous, attended me fast, Hope to see you on the next Oil change. Thanks fast, Hope to see you on the next Oil change. Thanks More

Jay was wonderful! She took time to explain everything and made sure we were comfortable. She took time to explain everything and made sure we were comfortable. More

Very courteous as soon as you saying the door as car was done when they say it would be done when they say it would be More

Went to Napleton Ford of Oak Lawn for a recall repair. Scheduling was easy. Dave and Bill were great to deal with when dropping off and picking up my vehicle. Scheduling was easy. Dave and Bill were great to deal with when dropping off and picking up my vehicle. More

He was cool he took me without Appointment and got me out in less time then he said out in less time then he said More

Great and friendly service. I was happy they were able to help with valet my car take to the dealership for service. I was happy they were able to help with valet my car take to the dealership for service. More

Bill is awesome to work with and is great at communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anythin communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anything has never been a quick process. I called on a Tuesday to schedule a brake pad replacement. My frustration that on Friday of my appointment the parts department didn’t have front brake pads. It’s always more than one day for my car to be serviced. I figured if I gave notice Tuesday to Friday you’d have pads. I would understand if it was rotors. The only plus is the Mache doesn’t need a lot of service. I’d never buy another Ford car though. I love my mache but dread whenever it needs to be serviced. Personally I feel there needs to be better planning. I mentioned my car was stuttering when I was braking. It definitely meant pads. Be prepared and order pads ahead of time. It’s not Bills or the person working on my car’s fault. It may not even be the part’s manager’s fault. However, it’s Fords fault. I’ve owned 6 Ford’s before this one and never had a part issue in Vermont. Is it a Chicago thing or is this the new Ford? The question will be do I go back to Subaru after this car or stick with Ford??? In a year I’ll have to figure that out. More

Customer service was great the atmosphere was great I will return for future work. thank you, thank you thank you will return for future work. thank you, thank you thank you More