Napleton Ford of Oak Lawn

My overall experience with Napleton Ford of Oak Lawn was extremely disappointing. I scheduled an appointment on a Tuesday. To have a check engine light diagnosed. I stated that I had already pulled the c extremely disappointing. I scheduled an appointment on a Tuesday. To have a check engine light diagnosed. I stated that I had already pulled the codes and was not looking for someone to just plug a computer in and tell me codes but to do troubleshooting to narrow down the problem. After not hearing for 2 days, I had to call and get an update to only be told which codes were there and "recommended" repairs but couldnt be told what troubleshoooting was done. I asked for further clarificaiton and was told he would get back to me after talkign to technician. I didnt hear back and called and left a message the next day. I finally got a call back Saturday morning and was told that they werent sure the status of the car as technician wasnt available. I asked if I could pick up my car and they said no it wasnt available. On Monday I was called to be given an update only they called me by mistake and was trying to call someone else and talk about their brakes. Finally, I was told I could pick up my car. When my wife picked up car, it was undriveable due to a failed rack and pinion. The service person told me it was like that when I brought the car in which was not true and he got agitated with me when I told him as such. I escalated to the service manager, and he reviewed videos and he confirmed that he could tell there was no issue when I brought the car in, nor when the technician drove the car into the service by; however, that they didnt do anything that would have caused it to fail. While I am frustrated that my car requires so much repair work; its how I was treated through the entire process that I am writing this review. They way that I had to do all the reaching out to get an update and the way the service person talked to me has caused Napleton to not only lose the business of any repairs but I will also be buying a new truck which I will not be purchasing from them as a result of my experience. This was truly poor customer service from the time I dropped it off to the time when picked it up. Pretty unfortunate as I had purchased this truck from this dealership in 2017 when it was still under "Hawk Ford". More

It was a pleasure working with Santos. He made the purchase process quick and simple. He was a great rep to talk to and simplified any questions we had. Would come here again to purchase a He made the purchase process quick and simple. He was a great rep to talk to and simplified any questions we had. Would come here again to purchase a vehicle from Santos. More

The lippy, snotty response I received when I went in to the dealership to enquire why they had my car for 9 days to do some routine repairs was enough to cost the dealer 3 different customers. Myself, the the dealership to enquire why they had my car for 9 days to do some routine repairs was enough to cost the dealer 3 different customers. Myself, the friend who drove me up there and who has spent well over $5,000 the last year there, and a stranger who had just walked in looking to get his car repaired. Her shrill, defensive attack on me for asking why nobody there answers the phone or returns messages left on voicemails showed she has NO CONCEPT of customer service or conflict resolution, getting very indignant when asked to explain herself. All in all, I will NEVER return there, and my next car will NOT be from Napleton Ford. I gave her 1 star but that is so it is noticed; it's 1 too many. More

I do not fill these out, do not give information that could be shared. They were average , sorry I had to change my answer you forced my hand could be shared. They were average , sorry I had to change my answer you forced my hand More

When I entered the facility the employees directed me where to go and were very friendly and professional. The work I had done was under an hour. I was a very satisfied customer and would recommend this where to go and were very friendly and professional. The work I had done was under an hour. I was a very satisfied customer and would recommend this location to others. More