Napleton Ford of Oak Lawn

Stephanie was amazing help wise, answered quickly and helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me to relize the tire had a huge bubble in it. After I was told it passed inspection and was safe and ready to go. They did put all new tires on the vehicle and provided a rental car but not exactly how you want to start off with a new car. I had to drive over 4 hours to drop the car off to have the new tires put on and go back to pick up my car from my home all in one day. Wish they would have done a more thorough inspection before stating it was ready to go. More

Drove right in at the time of my appointment without having to wait. Services were done in a reasonable time and Tommy was great. having to wait. Services were done in a reasonable time and Tommy was great. More

They have a shortage of mechanics. I had an appt. for an oil change and it took 2 hours. I had an appt. for an oil change and it took 2 hours. More

Yesterday I got a 2026 Bronco. John and Stephanie were amazing. I would highly recommend. Oh I also LOVE LOVE LOVE my new Big Bend! John and Stephanie were amazing. I would highly recommend. Oh I also LOVE LOVE LOVE my new Big Bend! More

The staff at the Napelton Oak Lawn facility were very helpful. They sent me information to let me know what all the problems were and gave me a good timeline for repairs. Really glad they took care of my helpful. They sent me information to let me know what all the problems were and gave me a good timeline for repairs. Really glad they took care of my Ford Edge. More

The customer service person is vey nice and helpful person! Thank you for the nice service. person! Thank you for the nice service. More

Pleasant service writer, and not a long wait. The place was also very clean in the waiting room The place was also very clean in the waiting room More

Everyone at Napleton is extremely knowledgeable and willing to answer a ton of questions. Im always impressed at the minimal wait times. willing to answer a ton of questions. Im always impressed at the minimal wait times. More

Bill Parks was great from drop off to pick up. Like always, he explained options and communicated everything that was needed. Like always, he explained options and communicated everything that was needed. More

I purchased my vehicle at Ford of Homewood and spent 2 years trying get my 2024 Ford Escape repaired … various transmission issues…… My friend Mary used to work at a Ford dealer and knew people at Napleto years trying get my 2024 Ford Escape repaired … various transmission issues…… My friend Mary used to work at a Ford dealer and knew people at Napleton Ford specifically PJ and Kevin…. Awesome!!!!!! They are Wonderful!!!!!! They made sure I had loaner to use to get back and forth to work, that I could keep and drive and not have to keep switching out like the made me do at Ford of Homewood….they went through the vehicle thoroughly and when I picked it up it drove like brand new …. Its was a wonderful experience and I would like to thank them both for helping me feel safe to drive my car again. Thank you! More