Napleton Ford of Oak Lawn

Jay was fantastic! She was very knowledgeable about my Bronco Sport. The entire process went very smooth. She was very knowledgeable about my Bronco Sport. The entire process went very smooth. More

The dealership was excellent at all points. We were acknowledged and welcomed right away by Bill Parks. He was friendly, professional and quite helpful with all my questions! We were acknowledged and welcomed right away by Bill Parks. He was friendly, professional and quite helpful with all my questions! More

Just bought a ford maverick xlt. My salesman Stan Gibson was great along with the finance department. Stan didn’t seem like he was just trying to close a deal. He actually took the t My salesman Stan Gibson was great along with the finance department. Stan didn’t seem like he was just trying to close a deal. He actually took the time to learn about me and my situation to help get me into the the best car for my needs. I also learned about him and his volunteer work coaching kids football and wrestling. The whole experience felt more like a friendship than a business deal. I would absolutely recommend Stan to anyone looking to get into a new vehicle. More

Service was nice and when I picked my vehicle up everything was explained that was done to my vehicle everything was explained that was done to my vehicle More

Upon arrival I checked in the service desk and approached the service advisor Kevin Fondren, I made him aware that I hada appointment for an oil change and to have the council of the car checked. Kevin was the service advisor Kevin Fondren, I made him aware that I hada appointment for an oil change and to have the council of the car checked. Kevin was extremely condescending and explained in his up toned voice and how they could maybe not accommodate my needs bc of miscommunication with the operator I made my appointment with. Kevin continues to make me aware that for future reference I would need to call him or a service advisor directly in the future to have the appropriate information. Now seems to me that there’s a miss communication problem within this establishment. More

Did stuff with out asking me or telling me it was going to be 500 dollars, will not take my truck there again to be 500 dollars, will not take my truck there again More

Professional, very clean and fast operation with friendly workers on staff. You have good organization workers on staff. You have good organization More

The service center technician was prompt in addressing the recall issues for my vehicle. The customer service representative was friendly. the recall issues for my vehicle. The customer service representative was friendly. More

I need to bring my car in for a diagnostic evaluation. I was working with Mario. He explained exactly what my options were, and how much it would cost. Honestly, my options weren't great, but Mario went I was working with Mario. He explained exactly what my options were, and how much it would cost. Honestly, my options weren't great, but Mario went above and beyond trying to help me. I truly appreciate it. More

Everyone there seemed to be working as a team. Nick was our guy and he was A.W.E.S.O.M.E Balanced out selling and caring like it was an art. We were very impressed with his work and ethics and Nick was our guy and he was A.W.E.S.O.M.E Balanced out selling and caring like it was an art. We were very impressed with his work and ethics and ability to connect at a deeper level More