Napleton Ford of Oak Lawn

There was a recall on a part for my Ford and so I took it to this dealership to have it repaired. I also asked for an oil change which they charged me $80 to do without saying the price up front. My appoint to this dealership to have it repaired. I also asked for an oil change which they charged me $80 to do without saying the price up front. My appointment was at 9AM and I dropped the car off the night before. I received a text message saying they took the car in and would send photos and information about the vehicle when they had changed the part and done the oil change. By o'clock I had heard nothing about my vehicle so I sent a message asking how long it might but received no response. I called at 2 PM and they took fifteen minutes to determine the status of the car and then said oh yeah it's done. So they had finished but never informed me. Then when I went to pick it up, it took another twenty minutes to bring the car around after saying the the replaced part was free but the oil change was $80. I will not return to this shop nor will I recommend it to anyone I know. More

Why would you schedule my recall repair and have me bring the car if you didn’t even have the parts? the car if you didn’t even have the parts? More

I always receive great service from Hawk Ford. I trust them to keep my car in excellent condition I trust them to keep my car in excellent condition More

Extremely friendly and helpful. The front desk clerks helped me when I ended up on the wrong side and the employees on the side of the quick lane were helpful in explain the next se The front desk clerks helped me when I ended up on the wrong side and the employees on the side of the quick lane were helpful in explain the next services needed for my vehículo. More

Very nice employees. Clean comfortable waiting rooms. They explain the diagnosis of your car and explain what needs to be done and give you the pricing of your services a Clean comfortable waiting rooms. They explain the diagnosis of your car and explain what needs to be done and give you the pricing of your services ahead of time so you can make the decision. More

Went in for routine maintenance. Despite being shorthanded on mechanics, they got me in and back on the road promptly. This is the second vehicle Ive bought from Hawk and find the ma Despite being shorthanded on mechanics, they got me in and back on the road promptly. This is the second vehicle Ive bought from Hawk and find the managers, sales and service staff to be friendly and helpful. It’s a pleasure doing business with Hawk Ford. More

Service advisor courteous kept me informed of findings advised of cost and if I had any questions advised of cost and if I had any questions More

Good service , and workers buen trato con la jente, y hacen un buen equipo gracias hacen un buen equipo gracias More

Really great service center, they had my vehicle ready before the estimated time. Rich my service advisor was very efficient and friendly. This being my first time at Hawk Ford, I would definitely come ag before the estimated time. Rich my service advisor was very efficient and friendly. This being my first time at Hawk Ford, I would definitely come again. Sincerely, James C More

Great service! Friendly and proffessional! Like the TV while waiting. Also it was a Current popular movie. Friendly and proffessional! Like the TV while waiting. Also it was a Current popular movie. More