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Napleton Ford of Oak Lawn
Oak Lawn, IL
4,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,109 reviews
July 17, 2026
I absolutely love the complimentary pickup/drop-off option to get an oil change. It was incredibly convenient and the porters who took and brought back my car were so kind, especially Kam Williams. Hav option to get an oil change. It was incredibly convenient and the porters who took and brought back my car were so kind, especially Kam Williams. Having a rambunctious toddler at home who needed a nap, this service is a godsend. Don't ever get rid of it, Napleton Ford. The multi-point inspection notes and estimate were greatly appreciated as well. I'll definitely be back to this dealership. Tom Mackey & Dolores in service made the entire reservation and service flawless from start to finish. More
by Allison Pelley
Employees Worked With
July 17, 2026
Everything about the service appt was great - from scheduling to being kept aware of all the service recommendations. scheduling to being kept aware of all the service recommendations. More
by etierney1
Employees Worked With
July 17, 2026
We had a great experience with everyone at the dealership,especially Jay and Nick!They found us the exact vehicle we were looking for and brought it in from out of state. dealership,especially Jay and Nick!They found us the exact vehicle we were looking for and brought it in from out of state. More
by BeckyM
July 16, 2026
Thank you to the best salesman Nick & your entire team for your generous offer & great customer service. God bless you all for your generous offer & great customer service. God bless you all More
by Woodley
July 16, 2026
Tommy in service is spectacular! He got me in & out for an oil change and tire rotation. He even got me an Uber to & from my haircut appointment! He got me in & out for an oil change and tire rotation. He even got me an Uber to & from my haircut appointment! More
by suzyshovelhead
Employees Worked With
July 16, 2026
Great people to do business with, they were busy but still accommodated me to still get my car done and picked up later. still accommodated me to still get my car done and picked up later. More
by Aaron Dubs
Employees Worked With
July 16, 2026
The dealership was able to get my car repaired in a timely manner. Hoghly recommended this dealership. timely manner. Hoghly recommended this dealership. More
by jhayes1997
Employees Worked With
July 15, 2026
Karen was awesome and very knowledgeable. I would definitely recommend my friends and family to stop by. I would definitely recommend my friends and family to stop by. More
by Jcfranco23
July 14, 2026
Great customer service is witnessed throughout. Even a tech, presumably coming off a break, asked if I needed help, as I walked up and directed me to the service department entrance. Even a tech, presumably coming off a break, asked if I needed help, as I walked up and directed me to the service department entrance. More
by Lewis Kennebrew
Employees Worked With
Timothy Harris
