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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.6
3,463 Reviews
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,463 reviews

December 21, 2025

I have been using the service center and I have been very pleased. I think prices are reasonable and excellent customer service. More

by Joanna1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2025

Very good service, Bill Parks was wonderful and kept me updated on my service,he was very helpful More

by Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2025

Karen and Nick were great! The buying process was quick and smooth! Decibel recommend Napleton Ford. More

by ms34001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Boll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ristich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Etzkorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2025

Amazing staff, they got my vehicle in and out with no hassle. 10/10 service and will come back again! More

by Matschroeder96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Mackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2025

Visiting the Napleton location is always a good experience since I have owned my vehicle I have always had positive experiences at their service center More

by vargas2908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2025

The employees are great. I’ve brought my truck here for all its service. Price for standard oil change and tire rotation just went up to $180. I won’t be back. More

by vials.86-gumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2025

Bill Parks and Thomas Mackey were great I would recommend this place to anyone and While I was waiting I had a chance to speak to Joe Etzkorn and Donny Boros. I’ll be back for the next oil change. More

by Cleetus Macfarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Boros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Etzkorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Mackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2025

Service department went above and beyond. I have never had a better experience at a dealer. More

by Neuromancer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2025

Had a great experience with my service writer Tim, the technician Chano did great work fixing my vehicle, even had a quick chat with Tommy the service director all great people that put my mind at ease. W More

by jrocket7283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Mackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2025

service person, estimate, speed of service was exceptional. Tim was very helpful and kept me informed of vehicle progress More

by williamdudley2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.