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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,430 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,430 reviews
June 06, 2024
I urge you to select Kyle as your designated sales consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience and kindness. Despite exploring other dealerships, I gravitated towards Kyle due to his non-intrusive approach and respect for my stated preferences and financial constraints. I am happy with my first Mercedes (Polar White C Class) purchase. Thank you, Kyle. More
by KR
Employees Worked With
June 06, 2024
Really enjoyed working with Kyle and MB of Hagerstown. We love our new van so much! We have been searching for two years and finally found our van! We love our new van so much! We have been searching for two years and finally found our van! More
by jafenwick07
June 01, 2024
Barry was wonderful to work with. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. More
by lee_platz
Employees Worked With
May 25, 2024
Lexi was professional and pleasant to work with. She respected my requests and facilitated a great experience! She respected my requests and facilitated a great experience! More
by Edhe99
May 25, 2024
Very courteous and knowledgeable. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. More
by Jeweler1236
May 23, 2024
I worked with Kyle from the Spring of 2023 until the 2024 model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale perso model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale person I have worked with over my many years. In addition, MB of Hagerstown is probably the best Mercedes dealership I have experienced - I should have bought my 2014 GLK here. The service department is exceptional. More
by clemmeyer
Employees Worked With
May 23, 2024
Kyle was awesome! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! More
by bigjmost
May 22, 2024
They were prompt and very helpful in my purchase. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. More
by jlharris1205
May 15, 2024
We had a wonderful experience buying our 2024 GLE from Barry. He was extremely thorough in showing us all the cool specs on our new car and very knowledgeable. I highly recommended giving him a call if yo Barry. He was extremely thorough in showing us all the cool specs on our new car and very knowledgeable. I highly recommended giving him a call if you are in the market for a new/used vehicle! More
by Shayla Gift
Employees Worked With
May 14, 2024
No pressure buying! Easy, comfortable, professional, and knowledgeable. Definitely happy with the whole experience! Barry was fantastic! Easy, comfortable, professional, and knowledgeable. Definitely happy with the whole experience! Barry was fantastic! More
by fallenangel518
Employees Worked With
