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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,430 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,430 reviews
August 20, 2024
The purchasing process was seamless. As a business owner, I was unavailable to be at the dealership in-person. Rob allowed one of my employees to take care of the transaction and bring As a business owner, I was unavailable to be at the dealership in-person. Rob allowed one of my employees to take care of the transaction and bring me papers to sign. It was quick and painless! More
by Lpinieski
Employees Worked With
August 08, 2024
Very please with purchase and Barry took a lot of time going over the vehicle. This is my first Mercedes and looking forward to many years driving. Thank you Barry and I will recommend you to my friends! going over the vehicle. This is my first Mercedes and looking forward to many years driving. Thank you Barry and I will recommend you to my friends! Paul & Carole More
by carolearneson13
Employees Worked With
August 06, 2024
This dealership was wonderful to deal with! Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails f Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails from Kyle’s boss to just make sure all was proceeding well. They treated me extremely fairly and were pleasant to deal with. I’m recommending Mercedes- Benz Hagerstown to all my friends and I LOVE my new GLC 300. It was so worth it to wait a bit for the exact car I wanted ( with the interior and other amenities and features I preferred). Good job!! More
by clrcovemd
Employees Worked With
August 01, 2024
Barry was extremely helpful in obtaining the vehicle and all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in s all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in setting up and instructing on the various features of the vehicle. More
by Frederick_whalen
Employees Worked With
August 01, 2024
Excellent and honest service since I’ve been bringing my vehicle in these past 10 years. vehicle in these past 10 years. More
by rsknutson
Employees Worked With
July 31, 2024
I love it and I like it a lot for the services at Mercedes In in the Hagger house is the best Mercedes In in the Hagger house is the best More
by tuantexas_1968
July 30, 2024
Kyle Swanson was a wonderful help when deciding on our New Mercedes GLS SUV. We hadn’t bought a new one in 12 years. He was very patient and helpful in determining what we really wanted. Everyone at Hag New Mercedes GLS SUV. We hadn’t bought a new one in 12 years. He was very patient and helpful in determining what we really wanted. Everyone at Hagerstown Mercedes has always been helpful and excellent at their jobs throughout the 20+ we have we have been doing business with them. This is our fourth vehicle we have bought from them. We 100% recommend Kyle Swanson and Hagerstown Mercedes. More
by lams35
July 21, 2024
Barry was fantastic to work with on our recent purchase he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy More
by hunt831
July 17, 2024
Everyone was very helpful throughout this experience. Kyle made the car buying purchase so easy and enjoyable. Kyle made the car buying purchase so easy and enjoyable. More
by premenick
