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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,457 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,457 reviews
March 24, 2024
I've leased and purchased vehicles from Mercedes-Benz of Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and wor Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and worked to get the best deal for me. I've asked Rob Edmonds to be my salesperson again and again because of the time he took make it the best experience I could expect. More
by Pcilladi1
March 22, 2024
Lexi was awesome! Best car buying experience we’ve ever had! Class act! Thank you! Best car buying experience we’ve ever had! Class act! Thank you! More
by SUEDEWITT8
March 20, 2024
Lexi was the best! Professional, kind, considerate, patient. She made the entire process fun and exciting! P Professional, kind, considerate, patient. She made the entire process fun and exciting! P More
by jillcrayne
March 09, 2024
Rob was professional, friendly, efficient and helpful. I love the car, the service and the deal. Great experience. This dealership has come a long way in the last five years. They are no longer stuck I love the car, the service and the deal. Great experience. This dealership has come a long way in the last five years. They are no longer stuck in the past. Highly recommend! More
by Robinjjohnson68
March 09, 2024
Barry and this dealership were a joy to do business with. There was no sales pressure at all. Barry spent 2 hours orientation us to the cars tech features and promised to show us more at our next visit. Ever There was no sales pressure at all. Barry spent 2 hours orientation us to the cars tech features and promised to show us more at our next visit. Everyone was unhurried, friendly and patient. A great shopping and buying experience. More
by ma-joe
Employees Worked With
March 08, 2024
, friendly, helpful, pleasant and knowledgeable to deal with. Not pushy. Dealership was clean and bright. with. Not pushy. Dealership was clean and bright. More
by REIDY660
March 07, 2024
We had an excellent experience working with Barry at Mercedes-Benz of Hagestown to purchase our CPO Mercedes. He was responsive and proactive with every aspect of the purchase process, including with tr Mercedes-Benz of Hagestown to purchase our CPO Mercedes. He was responsive and proactive with every aspect of the purchase process, including with transportation of the vehicle as this was an out-of-state purchase. I would 100% recommend purchasing from this dealership to anyone! More
by Will
Employees Worked With
March 06, 2024
Friendly, honest people. No sales pressure. Great service.. Knowledgeable people. Friendly cashiers. Helpful people. Waiting room could use some improvement. No sales pressure. Great service.. Knowledgeable people. Friendly cashiers. Helpful people. Waiting room could use some improvement. More
by Ykn
March 05, 2024
Our 2024 Is the third vehicle we’ve purchased at this dealership and with Barry London. Everyone at MB of Hagerstown has always treated us well. Barry is very concerned about the sale and making sure the dealership and with Barry London. Everyone at MB of Hagerstown has always treated us well. Barry is very concerned about the sale and making sure the car buying experience goes well. We highly recommend Barry and the rest of the dealership crew if you’re looking for a Mercedes. More
by pdfromwv
March 04, 2024
Thank you Barry London! What a great experience with the purchase of our beautiful Mercedes. You made the process so special and easy. Your knowledge of Mercedes and how eve What a great experience with the purchase of our beautiful Mercedes. You made the process so special and easy. Your knowledge of Mercedes and how everything works from purchase to setting up everything is amazing! Thanks again, Melody & Greg More
by melodyminnick
Employees Worked With
