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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
850 Reviews

850 Reviews of Lithia Hyundai of Odessa - Service Center

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October 07, 2024

My purchase at your Hyundai dealership, what’s the best car buying experience I have ever had. And I have bought several new cars. I love the fact that there was no pushing to buy warranties. It was quick. More

by YZAGUIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with us. We are thrilled to hear that you had the best car buying experience at our Hyundai dealership. We appreciate your recommendation to friends and family.

October 07, 2024

No son serios con su trabajo todo es un engaño luego de hacer la compra de un auto no cumplen el contrato mi auto lo lleve porque tiene garantía y no resolvieron el problema ni tan siquiera lo inspeccionar More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

Excellent service No no no no no no no no no. Nope nope oak APL my I?!4 hey tvc Foch More

by H2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service. If you have any further comments or concerns, please feel free to reach out to us.

October 05, 2024

Service times are improving. When I first started bringing my Elantra Hybrid in for oil changes, it would take more than an hour. This last time, I was out in about 15 minutes! More

by DANZNFOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that you have noticed an improvement in our service times. It is our goal to provide efficient and quality service to all of our customers.

October 04, 2024

Very pleaseant work from everyone at the dealership and on time for the costumer assistance More

by MARTINEZDAYGORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our dealership. We are glad to hear that you found our team to be pleasant and that you received timely customer assistance. Your feedback is greatly appreciated.

October 04, 2024

Worst experience I have ever had buying a car. Bought my car drove it a week sun roof broke, took it back for repair, almost 7 months later I got my car back with hail damage. The dealership told More

by Kaci359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback with us, Kaci. We apologize for the negative experience you had while purchasing your car and during the repair process. Your concerns are important to us and we will take this feedback into consideration as we work to improve our services. Reach out to us at (432) 789-2363... We want to make this right.

October 03, 2024

They had one technician for all the customers, I had to wait 4 hrs just sitting there. More

by BALDOVALERIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback with us. We apologize for the extended wait time you experienced during your visit. We appreciate your patience and will take your comments into consideration as we strive to improve our service.

September 29, 2024

The staff were very friendly. The facility was clean. I thought I was going to be waiting for a long time, but my car was ready with in an hour and a half. More

by DAGUILAR1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us! We are pleased to hear that our staff provided friendly service and that you found our facility to be clean. We appreciate your feedback and are glad that your car was ready in a timely manner.

September 29, 2024

The dealership is way backup on work and had to wait 6 weeks for my car to be serviced. Parts department needs to improve in their people skills. Seemed like he didn’t even want to be at his job and just More

by MARKVILLA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback with us, Markvilla21. We apologize for any inconvenience you experienced during your recent visit to our dealership. Your comments regarding our parts department and service timeline are valuable to us, and we will address these concerns internally to ensure a better experience for all our customers in the future. Thank you for bringing this to our attention.

September 29, 2024

Delilah Carro was amazing to work with, she did everything she could to get us into the vehicle we wanted!! More

by JESSE21RUBIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delilah Armendáriz
Sep 30, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Jesse. We are thrilled to hear that Delilah provided you with excellent service and helped you find the perfect vehicle. We appreciate your business and hope you are enjoying your new ride!

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