Eric Gonzales

The service department has no communication with customers. Went for software recall waited 2 hours to find out they couldn't do it because of internet trouble. I had to ask how much longer it was g customers. Went for software recall waited 2 hours to find out they couldn't do it because of internet trouble. I had to ask how much longer it was going to be. More

by JOHNANGIE501 Verified Customer Verified Customer

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Great They were very helpful Eric was very helpful with my concerns on my jeep. Definitely recommend my concerns on my jeep. Definitely recommend More

by Myra0286 Verified Customer Verified Customer

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Worst service department I have ever dealt with. No one answers the phone in the service department. I ended up getting my sales rep to walk Vick to the department to get in for a service appointme No one answers the phone in the service department. I ended up getting my sales rep to walk Vick to the department to get in for a service appointment. This has happened EVERY time I try to call them. 2nd time in 3 months for warranty issue that was not dealt with the first time. Took 3 weeks to get a diagnostic run on the vehicle. No communication from the service department. The Hyundai blue link rep called me once a week trying to deal with this service department. Don’t buy a Hyundai from this dealer if you want a dependable service department.. they didn’t even offer to fill the tank or give me a free oil change fir compensation. -10 rating with my experiences with this service department. More

by Jo Verified Customer Verified Customer

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Excellent customer service. They explained what are they going to work on my car. I definitely recommend it.🙂 They explained what are they going to work on my car. I definitely recommend it.🙂 More

by csoto70173 Verified Customer Verified Customer

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Thanks for all your help ! !!! Service was amazing Def recommend Hyundai service department !!! Appreciate it !!! Service was amazing Def recommend Hyundai service department !!! Appreciate it More

by JANCHONDO Verified Customer Verified Customer

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Amazing service Oil change and multi point inspection done in a timely manner I highly recommend the service department! done in a timely manner I highly recommend the service department! More

by ERICGONZALES25 Verified Customer Verified Customer

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It was awesome. Everyone was real friendly and very helpful. Devon was awesome. Everything was explained in great detail and all our questions were answered pertaini Everyone was real friendly and very helpful. Devon was awesome. Everything was explained in great detail and all our questions were answered pertaining to our vehicle. Definitely recommend going. More

by ZECHARIAHLERMA Verified Customer Verified Customer

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I've filed a complaint with consumer affairs. Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will no Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will not accelerate past 20 mph; when I press the gas, it only revs. The only way to get it driving normally again is to turn the car off and restart it. I also told the service person that there is a recall for this exact issue. He said he would look it up and ask Hyundai whether they would honor the recall for my vehicle. Since that day, reaching anyone by phone or text has been extremely difficult. I called Lithia Hyundai on the following dates: September 22 (2 times), September 24 (5 times), September 25 (1 time), October 1 (2 times), October 3 (1 time), October 5 (2 times), October 7 (4 times), and October 8 (1 time) — a total of 18 attempts. On one occasion, I finally reached a woman who had to track down someone else just to tell me that 'my car is a mystery' and that it had 'either a transmission issue or a fuel issue.' Another time, the sales department answered and said they would walk over to the service department to leave a message for someone to call me back. I never received that call back. If you review the text messages from your number (432-286-4310), you will see that I received no updates at all until October 7, when I was finally told the car needed a transmission flush. It took 27 days to receive a single solid update. The OBD scan itself, including diagnosis, takes only 30 minutes to an hour, and a transmission flush is a same-day repair. Yet from October 7 through October 13, there was nothing but back-and-forth texting. During More

by FEKABOO7 Verified Customer Verified Customer

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I had a warranty issue with a vehicle I purchased and was told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took several phone calls to my sales person and his general manager to get my vehicle fixed. I was without it for 3 weeks. I was very unhappy it took all it did to get my vehicle fixed More

by Mdick300 Verified Customer Verified Customer

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Very difficult to get ahold of anyone, all day long, automated system is a big no no automated system is a big no no More

by JESSER.647 Verified Customer Verified Customer

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