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Lithia Hyundai of Odessa - Service Center

Odessa, TX

3.9
733 Reviews

733 Reviews of Lithia Hyundai of Odessa - Service Center

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June 21, 2024

I love my Hyundai the service department is always so nice and helpful. I highly recommend them, any questions I have are always answered and pricing is always transparent. Thank you for your hard work. More

by Tina J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

Great service. Service advisor very courteous and knowledgeable, helped get me a ride home and back to the dealership. Will definitely be going back! More

by Tina J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theodore Schroeder
June 19, 2024

They were very helpful and informative. Very kind and answer any question I had and gave me extra information about the services and the car . They were fast and had me in and out on time . More

by SAIZIDA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Great service. Exceptional customer service. Quick and easy no time wasted. Enjoyed the experience. We'll be back More

by ANTONIOPM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

As my service advisor she is a hard working woman I appreciated for helping me for my flat tire I had got on my 23 Elentra Thanks again 🫶🏽 More

by ANNALUJAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

Thanks a bunch for your kind words, It's reviews like this that make us excited to come into work every day.

June 12, 2024

Over 2 hours to get oil changed is rediculous! Maybe get rid of all the salesmen standing around and hire more than 1 technicians. Seriously thinking about going back to Toyota More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We are sorry to hear about your experience with us. We strive to provide excellent service to all of our customers and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

June 11, 2024

Eric was amazing as always the other lady in the front was horrible!! If it wasn’t for the finance lady she would have made me go to another dealer she treated me so badly and other customers rushing them More

by Felicita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristine made it a horrible experience
Jun 12, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback, Felicita. We appreciate your kind words about Eric and are sorry to hear about your experience with the other staff member. We will address this issue internally to ensure better service in the future. Thank you for your continued loyalty over the past 6 years.

June 08, 2024

Helpful friendly got appointment set on issue with car and was taken care of quick More

by MIKE_21_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon!

June 08, 2024

Everyone was friendly and they were able to service my pickup in a short time. More

by BEVANDDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon!

June 06, 2024

Good service and nice service good service no need apoimemt fast delivery to my car More

by NONE23
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Lithia Hyundai of Odessa responded

Thankyou so much for choosing Lithia Hyundai of Odessa, we look forward to serving you again.

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