Lindsay Ford of Wheaton
Wheaton, MD
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1,078 Reviews of Lindsay Ford of Wheaton
Great Experience Reggie Mack helped us out while looking for a used car and kept in touch with us till we could make it down to look around. Everyone we spoke with was Reggie Mack helped us out while looking for a used car and kept in touch with us till we could make it down to look around. Everyone we spoke with was very nice. AAA +++ Dealership. If looking for a car again we will pick them first to check out :-) More
Don't succumb to their pressure Walk into the showroom at lunch time to buy a car on December 31st. I told them that I didn't want to be there all day because of plans in the evening Walk into the showroom at lunch time to buy a car on December 31st. I told them that I didn't want to be there all day because of plans in the evening to bring in the New Year. 8 hours later, I was in a rush to make my evening commitments. Now that, that is out of the way, let me explain why this was the worst car buying experience I have ever had, and will ever have. I saw their prices online and they had the best prices in the market for the vehicle I was looking for which is why I drove 30 miles to get there. Once I was there, they began explaining thay their online prices include all incentives even though you don't particularly qualify for some, if any, of them. I should've walked away at that point but every time I hinted that I was ready to walk away, they sweet talked me into staying cause they would work out a deal that would place me where I'd like to be at. During the course of the day, I kept overhearing their manager (maybe) talking about how they were short on meeting their sales goal for the day and that they had to keep selling so they met thay goal. Nothing was more unprofessional to see than to see the store manager adding pressure on the sales team so they can turn around and place even more pressure on buyers. Anyway, I told them I wanted a payment at 'x' amount and I walked out with a payment over $100 more than what they said I'd be paying. They said they would give me 'x' amount of money cash back to assist with payments, but I didn't receive the money until after my first payment was due, and it wasn't even what they had agreed to give me. To cut a long story very short, I warn any potential car buyers to stay away from Lindsay Ford. I get a nasty feeling when I hear all of their marketing on the radio every day. With so many Ford dealers in the area, save your time and money and take your business to a more respectable place that values you, your time, and not just your money. More
Smooth Operators all around this place. Come in, drive out, see Reggie or Isiah if you can and you can be sure they'll try anything to get you on wheels. all around this place. Come in, drive out, see Reggie or Isiah if you can and you can be sure they'll try anything to get you on wheels. More
DISHONEST. SHADY. RUDE. DONT BE FOOLED JUST GO ELSEWHERE. My worst car buying experience ever. Extremely rude and dishonest. If you don't trust me just go and try it out. Their cars are way overpriced if My worst car buying experience ever. Extremely rude and dishonest. If you don't trust me just go and try it out. Their cars are way overpriced if you compare with Kelley's Blue Book and the prices that they put out on the lot and online are thousands of dollars more expensive. Furthermore, once you get there they tell you about their $1000 fee which is insane -- I am used to paying fees and taxes but not to this level. My car salesman knew nothing at all about the car. I actually taught him a lot more and couldn't answer basic questions. I was not allowed to take more than a 20 minute test drive on a car they were trying to sell me for basically 35% mark up on its price and they were trying to bully me into buying the car from the first second. I know how to deal with these people and did my research but they were just on another level of hilariously incompetent. They even tried to get me to sign some form saying I promise to buy the car if offered at a good price to me which they said was "meaningless" (if its meaningless why ask me to sign it?) no other dealership of all the used dealerships I went to in the area asked me to sign that. The manager was much worse than the guy selling the car. Almost everything he said was dishonest. He was extremely rude and didn't even seem like he wanted to sell the car. The price he offered was thousands of dollars more than Kelley's Blue Blook and I basically showed him cars all over the U.s. with a lower price and lower mileage and that his price was near new cars -- he wouldn't budge or meet me half way trying to trick me into saying an expensive price and then buying it even after I gave him 3 low ball offers, the last one being around the price he bought the car for. The feeling I felt when seeing the xxxxxxx manager guy was that even if he gave me this car with $2000 off its price, I would still not buy it from him because of how rude and how dishonest he was I would feel upset that I gave his dealership money and not a nicer more honest less slimy guy from another dealership even if he was more expensive. I realized when walking out that that is exactly the opposite of what you want to feel when leaving a dealership!!! This guy is the worst. To make matters worse when we couldn't agree and I walked out he basically kicked me out didn't say goodbye and was extremely rude again. I would recommend going anywhere else but here. This guy is even worse than the used car salesmen in the movies. I would be scared to buy his cars honestly. More
I feel comfortable and secured in buying my first car I bought my first car here and agent reggie mack was very helpful. He never gave us a hard time dealing with him in buying the car. We never felt like I bought my first car here and agent reggie mack was very helpful. He never gave us a hard time dealing with him in buying the car. We never felt like im talking to dealer i felt like he cared about my comfort and feeling of security in getting my first car. I was with my dad when we bought it and he also said he decided to get the car because aside from the car is in great conditon the agent was so easy to deal with. Four stars because were still fixing some minor issues that need to be addressed but over all I'm very happy! More
Awesome! Had a wonderful experience! My salesman was great. Brad the manager was straight forward & fun to work with. The finishing touches by Angie were beyo Had a wonderful experience! My salesman was great. Brad the manager was straight forward & fun to work with. The finishing touches by Angie were beyond my expectations. Awesome team! I love my Escape! Thanks Lindsay Ford! More
Great service John was execellent, outstanding and very friendly he was also very caring and patient I did not go to by a car but because of his personallity I came John was execellent, outstanding and very friendly he was also very caring and patient I did not go to by a car but because of his personallity I came out with a lovely truck thanks. More
I'll never go anywhere else They've won me. Yesterday I needed a car. I needed one fast. I spoke over the telephone with Lindsay Ford's manager Sarah Byrd who then worked with sa They've won me. Yesterday I needed a car. I needed one fast. I spoke over the telephone with Lindsay Ford's manager Sarah Byrd who then worked with sales associate John McGowan. Within about half an hour I got a call back to come in, sign, and drive away. Without the need for any back and forth I had my financing, my paperwork, and my car. Simple. Painless. Fast. There will be no need in the future to go from dealer to dealer. In my sixty years I have been to many dealerships and have purchased more than several cars; my experience with Lindsay has been the best by far. Thank you very much Sarah and John. More
Great customer service and personal attention! This was my first new car purchase. For years I tried to find every possible way to maintain my old car, primarily because I was so reluctant (and ove This was my first new car purchase. For years I tried to find every possible way to maintain my old car, primarily because I was so reluctant (and overwhelmed) by the idea of buying a new car and going through all of the mind-numbing research, haggling, and paperwork that goes along with it. The process terrified me. The team at Lindsay Ford immediately put me at ease and completely changed my perception of the car buying experience. Specifically, salesman Randy Flock and finance director Dave Kelly were absolutely fantastic! Aside from being incredibly knowledgeable and in tune with his customers' practical and financial needs, Randy is just an awesome person. He made the process exciting and never pushed on anything we didn't want or need. His professionalism and desire to provide the best service possible was evident as I flip flopped back and forth on choosing the perfect car (a personal "indecisive" problem I have). He worked with us well past lunch and I never got the sense that he wasn't 100% committed to our transaction. I definitely recommend Randy! Great salesman and just a wonderful guy. Additionally, after working with Randy and picking a sweet 2015 Ford Explorer Sport, we worked with finance director Dave Kelly on finding the best possible financial strategy for us to drive away with the car. Dave was incredibly patient with us and explained every nuance of the financing, thoroughly outlining every option. He made things so crystal clear when we left the dealership that we knew we got a great deal and felt very comfortable with our car and financing program. Thank you to Randy and Dave for providing a wonderful first time car buying experience! More
2nd Chances Happen! So I inquired online about a 2015 Mustang , a few minutes after i sent in my information Randy Flock called me and asked me to come in. I immediately So I inquired online about a 2015 Mustang , a few minutes after i sent in my information Randy Flock called me and asked me to come in. I immediately made my way to the dealership,he let me test drive the 2015 mustang and i signed the papers the next day and drove off with the car. The bank interview didnt go well so I had to return the car ,but Randy was still persistent in ensuring I drove off in a car and encouraged me to come back and get a used Mustang GT. He felt sympathy for the deal going bad and made the used mustang deal go great. I signed the papers within 5days and drove off with the Mustang GT. Sarah Byrd did her very best to make the car within my price range to ensure I had an amazing experience and went above and beyond. I recommend Randy to anyone looking for a car!!! More