Lindsay Ford of Wheaton

I like these guys because they are friendly and they do a decent job on routine maintenance, but last year, when my 2002 ford taurus mysteriously began flooding -- after a heavy rain the right side floor, bo decent job on routine maintenance, but last year, when my 2002 ford taurus mysteriously began flooding -- after a heavy rain the right side floor, both front & back, was sopping wet, I took it into the dealer. My carpets were so wet that I had a sopping wet towel on the back floor, to soak up the rainwater. I told Oliver about the problem; I emphasized to him that sometimes the front seat passenger side floor was wet, but when I parked the car on a slight uphill (my driveway has a slight uphill), the rear passenger side floor was wet. I was very clear about this. When I came to pick up the car Oliver informed me that the carpet had been dried and that there were no door leaks. I thanked him and drove home. I was in a rush so I didn't actually check the carpet. When I got home I found out that the front seat passenger side floor carpet was dry -- but my sopping wet towel on the back seat floor was still there! I was outraged! How could they have possibly checked my carpets without noticing a sopping wet towel on the back floor? There's no way they would have removed the towel and then replaced it. Ugh. It was so exasperating. I had to go back THREE times to get this dealt with. They couldn't solve the problem the second time either, but by the time I showed up a third time -- Ford had issued a service bulletin saying there was a problem with the 'rain hat' a seal that goes under the windshield. They fixed the problem -- I think, because at least once since then the floor has gotten damp, and I"m pretty sure I didn't spill a drink there.<br><br>Anyway, the bottom line is this. Oliver claimed that I never told him about the rear floor. I know I did. Even if for some reason he didn't hear me -- who would check only one part of a floor when a leak is involved? Also it took me three times! to get this fixed. And I did not receive an apology.<br><br>If you have to go to this dealer to get warranty service, do it, but avoid Oliver. Better yet, if you have anything that's complicated, put it in writing, and have them staple it to their service papers. That way they can't claim that you never told them the full nature of the problem.<br><br><br> More