Lindsay Ford of Wheaton

EXCELLENT CAR SALESMAN I bought my car in 2014. The car salesman that helped me was Vince Cowan. Vince was extremely helpful before,during and after the car buying process. I bought my car in 2014. The car salesman that helped me was Vince Cowan. Vince was extremely helpful before,during and after the car buying process. He takes time to explain and answer any questions. If I were to rate just sales, I would give just Vince 5 STARS because he has excellent customer service. I gave the dealership an overall rating of 3 STARS because I had an unpleasant experience with the finance department. Daniel Ford was the finance manager I dealt with, i felt like all he cared about was me signing the dotted line and purchasing the car. Because after purchasing the car, his customer service went from an 8 to a 1. I had issues with my financing going through even days after I purchaced the car. They took forever to pay my previous car off, even after telling me that it would be done within the month. He wasn't answering calls and neither was he calling back; so I was left to dark as to what the issue was with getting my car financed. Buying the car wasn't an issue; but the financing portion and the lack of communication was such a hassle and that is the reason for 3 stars. If you end up going to this dealership, I would recommend VINCE COWAN as your sales person because he would always keep in contact with you and try his best to make sure the entire process is stress-free. More

Excellent Experience I purchased a new 2014 F150 STX on May 21, 2015, last years over stock, it was an excellent experience, the crew at Lindsay Ford were professional, po I purchased a new 2014 F150 STX on May 21, 2015, last years over stock, it was an excellent experience, the crew at Lindsay Ford were professional, polite, friendly, well groomed, they offered me lunch, and drove from to DC to Baltimore to retrieve the vehicle I purchased and delivered it to my residence, they explained everything in detail, answered all my questions gave me all their contact info in case I have future questions or concerns, and they were understanding that I lost the title to my trade in and that it will take 10 days for the replacement to arrive, great job Lindsay crew! Tod Downey More

Deroy Adams Bruce posted pics of cars on Instagram and said 1,000 down any credit. That was great marking but should be more realistic because most are more then Bruce posted pics of cars on Instagram and said 1,000 down any credit. That was great marking but should be more realistic because most are more then 1,000. So I came in the morning and told him I only had 1,400 so he took me straight to only one car . Should let people look around first . The car was like 4,000 so to some it up In order for me to get car I needed extra money n would be broke . I got the money because the car look to nice I admit. Was in there from 9:00-3:00 is the long. Nice experience for first car and bad credit. I give 4.7 and not 5 because I had spend more n only showed one car . Thanks Bruce More

Very satisfied customer Was able to upgrade to a solid vehicle at a great APR thanks to the team at Lindsay Ford of Wheaton. Dan and Dilia really made the car-buying experien Was able to upgrade to a solid vehicle at a great APR thanks to the team at Lindsay Ford of Wheaton. Dan and Dilia really made the car-buying experience quick and easy. Will recommend to family and friends. More

Amazing experience while pirchasing a vehicle. I went in for a new flex that my wife fell in love with and to our delight the deal got worked out. I have never experienced two people so determined I went in for a new flex that my wife fell in love with and to our delight the deal got worked out. I have never experienced two people so determined to help out someone. I will recommend this dealership to anyone and everyone. I really enjoyed the hospitality that Antoine Tindal and Sarah Byrd provided my family during this period of buying this car, and then to turn around and help me get a dream truck that I absolutely love. Without their hard work and determination this would have never happened. More

It was horrible It's been 70 days and I'm driving around on the second set of temporary tags while waiting for the permanent tags to show up. I canceled the overpric It's been 70 days and I'm driving around on the second set of temporary tags while waiting for the permanent tags to show up. I canceled the overpriced extended warranty I purchased through the dealer in March. I'm still waiting for a refund. There are other issues such as unnecessary gap insurance that they piled onto the vehicle etc. My experience is that this dealership will screw in every way possible if you let them. My recommendation is "Don't buy from these guys" More

Excellent experience!! I recently purchased a 2015 Escape, which I absolutely Love, and had an amazing experience with the sales staff. Randy Flock, and Sara Byrd, went abo I recently purchased a 2015 Escape, which I absolutely Love, and had an amazing experience with the sales staff. Randy Flock, and Sara Byrd, went above and beyond my expectations and made my buying process a very memorable one. I would recommend them to anyone i know looking to purchase a new vehicle!! More

Reggie Mack Came to My Rescue Again! As a repeat customer, I knew just who to call when an drunk driver hit and totaled my daughters car. The unexpected need to purchase a used car ca As a repeat customer, I knew just who to call when an drunk driver hit and totaled my daughters car. The unexpected need to purchase a used car came with a small budget. I called Reggie Mac at Lindsay Ford and went to look at options when we found the PERFECT newer model car which was slightly out of our price range. He moved mountains and was able to create the deal that worked for us. We ended up buying the car tonight! Reggie Mac, at Lindsay Ford will always have a loyal customers here as they definitely know how to take care of us. Thank you. More

One of the better dealerships I have dealt with Avan Harrison worked with me quickly to get a used car that I liked. The purchasing was pretty quick and straight forward. I felt a bit pressured to Avan Harrison worked with me quickly to get a used car that I liked. The purchasing was pretty quick and straight forward. I felt a bit pressured to buy their warranty package which I did not want. It was discretely included in the price without previously informing me. I asked for it to be taken off and it was eventually. The good: The car I got was in very good condition, and given at a reasonable price. Avan made sure that I was happy with it, and gave me his number to call if I had any questions. It took some time for my car to get ready as they had a couple of recalls to take care of, but I think they did a bit of work on the car. They gave me a rental for all the days in which they were doing work on the car. They buffed out and repainted the back bumper, and made it look good as new. They have me four new tires which was great. The Bad: I was not very impressed with the level of detailing done. The car had just been given to the lot, so the interior was very dirty and had not been cleaned yet. I was promised the interior would be cleaned nicely, but found some gunk on the gear shift, spots on the rear view mirror, sticky tape from the previous inspection sticker on the windshield, and some wrappers and crumbs in a seat pocket. These were things that could have easily been cleaned up, but I believe only a superficial cleaning was done. There seemed to be a lack of communication from the sales team, and the technicians. We kept getting different stories on when the car would be ready, and how long it would take. This went on for 6 days. Finally on the last day when we were told everything was ready, it ended up not being ready for another 2 hours. I would like the thank Avan for being really good with us. He apologized for the miscommunication and offered a few things for us in exchange which was very nice. I would recommend anyone to visit this place, and especially Avan in particular. More