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Lexus of North Miami - Service Center

North Miami, FL

4.5
961 Reviews

961 Reviews of Lexus of North Miami - Service Center

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December 22, 2024

Terrible attitude in the service area with the exception of Eric! From a service account manager named Bobby to the valet guy. They redefined the word rude. Also had some issues with the car when it was ret More

by danmurphy.direct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

It's disappointing to hear about your experience with our service team, except for Eric. We strive for professionalism and courtesy in all interactions, so this feedback is concerning. Please reach out to us directly so we can address the issues you encountered with your car and ensure a better experience moving forward. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 22, 2024

Always great customer service and fast service! Jonathan is awesome ! Love NM Lexus will never go anywhere else More

by SHANIKA_SANTIAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vellon
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that Jonathan and the team at Lexus of North Miami provided you with great customer service! Thank you for your loyalty, we look forward to serving you again in the future.

December 21, 2024

Service was handled professionally and the service rep was professional as well. Work time was reasonable More

by levylarry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that you had a professional experience with our team at Lexus of North Miami. Thank you for sharing your feedback, and we look forward to serving you again!

December 21, 2024

Everyone there is consistently very professional and efficient. The dealership is a nice clean environment. That makes for a more pleasurable experience to wait in. More

by wendyrbudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Campo
Dec 23, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of North Miami provided a professional and efficient service in a clean environment. We look forward to welcoming you back soon!

December 21, 2024

Always professional, knowledgeable, courteous, and honest. I will continue to recommend North Miami Lexus to friends and family. More

by KROYWEN257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetri Melekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

Thank you for your kind words about Lexus of North Miami! We're delighted to hear that our team consistently provides a professional and honest experience. We appreciate your recommendations and look forward to serving you again in the future!

December 21, 2024

Good service and returned the car in time. Good explanation of how to keep the car in great condition More

by CALDERONJOSELUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Stillwell
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear you had a positive experience with our team at Lexus of North Miami. Thank you for your feedback and trust in us!

December 21, 2024

Love the service I receive every time I come. Everyone is nice and kind. The wait time for service isn’t bad. More

by VIVIANNE JEUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie, Genesis , Brittany Stillwell
Dec 23, 2024 -

Lexus of North Miami responded

Vivianne, we're delighted to hear that you consistently enjoy the service at Lexus of North Miami. Thank you for your kind words and support!

December 21, 2024

Always a pleasure to visit for maintenance Lexus of North Miami! Thank you Eric Garcia! More

by garciamaryelizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Smigiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
Dec 23, 2024 -

Lexus of North Miami responded

The pleasure is all ours! Thanks for the 5-star review of Lexus of North Miami!

December 21, 2024

Drove in because of battery issue. We immediately met with a service advisor that was able to get my vehicle into the service bay. The waiting area was comfortable, but I’ve never be More

by susanllong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone
Dec 23, 2024 -

Lexus of North Miami responded

Susan, we're glad to hear our team at Lexus of North Miami was able to assist you promptly and get you back on the road. We appreciate your feedback about the snack bar and are happy that there were options available for lunch during your visit. Safe travels!

December 21, 2024

This is my third Lexus at Yiur dealership. All thre thanks to Carlos Cuervo. Gentleman and expert!!! More

by jroit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cuervo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

Congratulations on your newest Lexus from Lexus of North Miami! We appreciate your five-star review of Carlos and our team. Enjoy the ride!

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