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Lexus of North Miami - Service Center

North Miami, FL

4.5
884 Reviews

884 Reviews of Lexus of North Miami - Service Center

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December 29, 2024

Awesome experience and staff were very professional and make sure their clients are happy when they leave the dealership, More

by vghand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Chebotova
Dec 31, 2024 -

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're delighted to know our team provided professional service and ensured a happy visit. Safe travels in your new vehicle!

December 29, 2024

Five start service Great customer service Fast IN and OUT Great employee Good job on the car More

by JBARBIERI83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Velianet Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Chebotova
Dec 31, 2024 -

Lexus of North Miami responded

The team at Lexus of North Miami loves seeing great reviews! Thank you!

December 28, 2024

The people are GREAT, not so sure about the product though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up ti More

by pilar4104
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lexus of North Miami responded

Thank you for your feedback! We're glad to hear that our team at Lexus of North Miami made a positive impression. We appreciate your loyalty and hope we can address any concerns about the product in future visits.

December 28, 2024

The service was wonderful. The only issue I had was my dashboard default was reset, and I did not really appreciate it because it took me quite a longtime to get it back More

by rjmia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos A Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Dec 30, 2024 -

Lexus of North Miami responded

We're glad to hear you enjoyed the service at Lexus of North Miami! We apologize for any inconvenience with your dashboard settings and appreciate your feedback. If there's anything else we can do to assist, please let us know!

December 27, 2024

I had an extremely disappointing experience with their customer service. The staff was unhelpful and seemed uninterested in addressing my needs. Despite spending an hour trying to drop off my car, I ultim More

by elevy19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Semon
Dec 30, 2024 -

Lexus of North Miami responded

We're sorry to hear about your experience. Your feedback is important, and we will address these concerns with our team to improve our service. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future. Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

Worst Service I’ve ever had with any car i have ever owned. Please feel free to call me about my experience with your service department More

by STACY-FOXPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept Eric
Dec 30, 2024 -

Lexus of North Miami responded

I'm truly sorry to hear about your experience with our service department, Stacy. We aim for excellent customer care, and it's clear we fell short this time. I will reach out so we can discuss what happened and work towards a resolution. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

My appointment was for 1pm. An Oil change and inspection of the car took over 3 hours to complete More

by mikegold28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mor, Semon
Dec 30, 2024 -

Lexus of North Miami responded

We strive for timely service, Mike, and I apologize for any delay during your recent experience. We appreciate your feedback and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

The service was standard. I picked up my car in the evening and there was no explanation as to what was done and what was needed and why. Just written on the invoice that I ne More

by natasha.events
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not remember
Dec 30, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback with us, Natasha. At Lexus of North Miami, we strive to provide clear communication and efficient service, so we're sorry to hear about the confusion during your visit. We'll make sure to address these concerns with our team and improve the experience moving forward. Your patience is appreciated!

December 27, 2024

Great service from Bobby Rahmani. very helpful and took the time to explain detailed info More

by 7ISAAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lexus of North Miami responded

We're happy to hear that Bobby delivered great customer service! Thank you for sharing your Lexus of North Miami experience.

December 26, 2024

Outrageous labor charges. $400 in labor on a $600 bill is insane and a ripoff. More

by jpj32073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Lexus of North Miami responded

I am sorry to hear you are unhappy with the cost of our services. We always strive to offer competitive prices, so it's disappointing to see this feedback. Please reach out directly if you would like to discuss this further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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