Lexus of North Miami

This is my second time here at Lexus of North Miami and it has been a wonderful customer experience. Maria is very attentive, helpful, patient and always listen to my needs. I would recommend her to anyone it has been a wonderful customer experience. Maria is very attentive, helpful, patient and always listen to my needs. I would recommend her to anyone who is looking for a car! More

Gracias María por ayudarme a obtener mi carro , definitivamente la mejor opción , gracias por la oportunidad 🥰 definitivamente la mejor opción , gracias por la oportunidad 🥰 More

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service. More

Excellent service and attention. Personnel is prompt to assist and take care of your needs Personnel is prompt to assist and take care of your needs More

Maria is extremely attentive and always responsive. The level of customer service she provides exceeds 5 stars! Her entire team is amazing! The level of customer service she provides exceeds 5 stars! Her entire team is amazing! More

They are the worst to deal with. Have a terrible attitude. Negatives are too numerous to write about. Have a terrible attitude. Negatives are too numerous to write about. More

The best person and awesome human being. Always willing to help and made the process easier and without stress Always willing to help and made the process easier and without stress More

My first time buying a new car and I could not be more happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Conta happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Contaldi was AMAZING and my perfect salesperson. She knew every stat about each model and was so patient with answering my questions. Her professionalism, care, and personality made me feel so confident with making my decision. She continuously followed up with me along my journey of deciding what car to buy. The general manager, Sean also deserves recognition. He took the time to look over my lease and talk with me personally before I sealed the deal. And Lastly, Todd in the finance department walked me thru all the paperwork making me feel comfortable and knlowedgable about my contracts. Thank Lexus of North Miami, Thank you Danielle, Todd, and Sean. You have gained a life long customer. More

The dealership was very pleasant, with cordial and friendly people and a wonderful selection of amenities. friendly people and a wonderful selection of amenities. More

Andrew was so helpful and patient with helping me get into my GMC Terrain. My credit was not the best but somehow he was able to make things work out perfectly ! He even stayed after they closed to ensur into my GMC Terrain. My credit was not the best but somehow he was able to make things work out perfectly ! He even stayed after they closed to ensure I drove away a happy customer which I am. I highly recommend contacting Andrew if you are thinking about purchasing a new or used vehicle. He's awesome ! More