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Lexus of North Miami

North Miami, FL

4.6
2,912 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,912 reviews

February 13, 2023

It has been over 30 days and the dealership has still not applied for my new car’s state registration. Still using temporary tags which are expiring. Dealer will not give me registration tracking or the cont More

by ccobb6
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Kamal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Velianet Hernandez
Feb 16, 2023 -

Lexus of North Miami responded

I apologize for the delay with your registration. We strive to deliver a professional and accommodating purchase experience and never intend to inconvenience our guests. I would appreciate the chance to speak with you to see if I can provide you with an update. If you are willing to discuss this further, please feel free to reach out. Best, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 12, 2023

No happy with service, my car no complete good in the service soliciting, alignment no good More

by denisysilvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Galvan
Feb 13, 2023 -

Lexus of North Miami responded

I apologize that you were not greeted with the service visit you had hoped for. It is never our intention to leave our customers with a negative experience, and I would like the chance to make this right and learn more about what happened. Would you please call me so that I can see how we can assist you moving forward? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

Feb 13, 2023 -

denisysilvia responded

ok thank you i call tomorrow miss Brittany Rivera

February 08, 2023

Maria is very helpful and experienced. She was very patient with all my questions and explained everything in detail. More

by Violetta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone
Feb 08, 2023 -

Lexus of North Miami responded

Maria is exactly as you described and will appreciate the kudos. She has a passion for assisting clients and is packed with knowledge. Thanks so much for choosing Lexus of North Miami!

February 07, 2023

Great customer service and sales/product team! They do understand your particular needs and wants! More

by Svetlana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Lexus of North Miami responded

Svetlana, thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of North Miami. Safe travels!

January 30, 2023

Great experience with Denis from beginning to end. This is the 3rd lexus my wife and I have gotten from Denis and North Miami Lexus. Denis is excellent and I highly recomend him ! More

by nolanpopel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lexus of North Miami responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Denis and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

January 20, 2023

I’m waiting for a 2010 Lexus LS 460 dashboard recall almost four years and I have no answer on it. I don’t know where to go for it. How long do I have to wait? I would like a definite date as More

by Bela.abady
Recommend Dealer
No
Employees Worked With
My salesperson name is not on the list. Maybe he’s not working anymore.
Jan 23, 2023 -

Lexus of North Miami responded

I am sorry to hear that your vehicle is still in need of service. I'd like to step in so that I may address your outstanding concerns and questions and ensure that your recall is taken care of. I will take a look for your information, but, to expedite this process, please contact me on my direct line when you are available. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

January 14, 2023

Jaker soto the salesman was excellent. And the older gentleman from the finance dept was also excellent even though I don't know his name He's from Ukraine and you don't have his picture More

by dealer review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaker Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lexus of North Miami responded

Thank you for this feedback! We are glad to hear that the team was helpful. Your feedback will be passed along!

January 08, 2023

Hello, this is my second review. I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not More

by laimis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lexus of North Miami responded

Thanks for taking the time to leave your feedback. We strive for a seamless experience for our customers and apologize that your daughter had a difficult time renewing the temporary plates. We want to make things easy but I regret that we let you down. Please reach out to me when you have a moment, and I will see what I can do to help. Brittany Stillwell - Customer Relations Manager - 786-528-3788

January 03, 2023

Great experience @ Lexus of NM. Jhan helped, went above and beyond, and explained the process throughly. Very happy with the outcome. More

by Doval.Carolina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhan Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Jhan. Drive safely, and we hope to see you back again at Lexus of North Miami!

December 30, 2022

Maria from the start was easy to communicate, fast replies and very hospitable. She treated me like family. She understood what my goals were for a new lease purchase. After shopping around prior to m More

by amyaragon_photography
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Jan 03, 2023 -

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Maria and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

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