Lexus of North Miami

The service and the advisor Ronald are goods. Also,the loaner program is good and practical,save time Also,the loaner program is good and practical,save time More

Good attention, ease of making service appointment, difficulty in getting a car while the service lasts difficulty in getting a car while the service lasts More

Scheduling for maintenance was surprisingly easy and timing was excellent due too the fact that I had so many errands to run. I always recommend Lexus to my friends for outstanding service. timing was excellent due too the fact that I had so many errands to run. I always recommend Lexus to my friends for outstanding service. More

Anna and Rey were a great help and I am so happy in my new car! new car! More

After a little backlog of getting into service station… Ronnie was terrific… attentive to my requests and service was superb. Loaner was great. All work was done. Your lucky to have Ronnie. Ronnie was terrific… attentive to my requests and service was superb. Loaner was great. All work was done. Your lucky to have Ronnie. More

The process was very smooth with very little wait time between selecting a car, fonancong and insurance. Great experience!! between selecting a car, fonancong and insurance. Great experience!! More

My wait this time was a little longer, but I had changed appt time twice and they accommodated as best they could. The work was excellent and my service advisor communicated well and was thorough at explai appt time twice and they accommodated as best they could. The work was excellent and my service advisor communicated well and was thorough at explaining. A positive experience for sure. More

Elder Abuse. On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go visit my dad on 12/01/2024 I saw the car and I asked him questions about the purchased price of the car. I asked him where is the Sales Contract agreement that he signed for the car. He said they never gave it to him . He said when he went to the dealership everything that he signed was digital and he was never given the opportunity to look over the documents on the screen. The financial representative just verbally told him to signed the sales contracted digitally, But they never gave him a Hard Copy. All the document was saved to a USB that was attached to the car key. My dad does not own a computer or a printer. He does not know how to work a computer. He went back to the dealership repeatedly asking for a hard copy of the agreement and they refused to give him one. He told them that he does not know how to use a USB and asked for a paper copy they then told him to go home and ask his son to upload the document from the USB and print the document. My name is Jeffrey Vincent I am his son and I don’t live with my dad. On 12/13/2024 I took a day off of work and went to the dealership with my dad and demanded a paper copy of the sales contract and when they gave it to us my dad and I reviewed it and saw that they up charged my dad with some much finance charges and high interest rate that my dad was not told or made aware of. My dad is Haitian and English is not his first language so I knew they he did not understand all the terms that was said to him so they took advantage and refused to give him a hard copy of the agreement knowing that if they had done this my dad would have not taken the deal. While we were at the dealer I demanded that they void the contract and take the car back because of fraud and they knew what they did was wrong but they refused to cancel the contract that they convinced my dad to sign without providing a copy of the contract so he can review it with someone who probably can speak creole to go over it with him so he could make a sound decision . My father is a nice Christian man that does not like to cause issues and trust people to easily. Due to this he trusted that the Lexus employee would do right by him. I knew something was wrong when they repeatedly refused to give a a hard copy of the agreement . Help my Dad get justice .Thank you . More

We just picked up our new car on Saturday, December 14th 2024. We had the most pleasant experience at Lexus of North Miami. Many thanks to Anna Kaloshina who provided an exellent service. We will definetely 2024. We had the most pleasant experience at Lexus of North Miami. Many thanks to Anna Kaloshina who provided an exellent service. We will definetely recomment this dealership and Anna to our friens, family and colleagues. Thank you! More

Terry is the best. Great service and very helpful and honest. He’s my go to man. Great service and very helpful and honest. He’s my go to man. More