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Lexus of North Miami
North Miami, FL
4,440 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,440 reviews
May 17, 2019
First time lexus owner and a forever loyal client I am giving Denis 5 stars because his service was overall very professional and helpful. Denis was also patient with me during the process of picking I am giving Denis 5 stars because his service was overall very professional and helpful. Denis was also patient with me during the process of picking out my new lexus. More
by camila123
Employees Worked With
May 17, 2019
Great customer service I had a great experience with Vanessa and Alex F they took care of me, made sure i was approved and comfortable with my payment, i left super happy. I had a great experience with Vanessa and Alex F they took care of me, made sure i was approved and comfortable with my payment, i left super happy. More
by Eguillen
Employees Worked With
Alexander Fernandez, Vanessa Mena
May 17, 2019
Wonderful experience Had a wonderful experience with Vanessa and Henry, they were very nice and I got the deal I wanted couldn't be happier! I love my new car Had a wonderful experience with Vanessa and Henry, they were very nice and I got the deal I wanted couldn't be happier! I love my new car More
by Lonniescooter
Employees Worked With
Henry James , Peter Groulx, Vanessa Mena
May 15, 2019
LIARS!!Stay away BAIT AND SWITCH😡 By far the worst experience ever! I came in to get a Lexus NX and was told the same day that because of my credit on equifax they weren’t able to app By far the worst experience ever! I came in to get a Lexus NX and was told the same day that because of my credit on equifax they weren’t able to approve me. I said to Alex Mejias that it’s okay and not to worry about it. I’ll just wait until my credit fix then get the car. He told that he finance manager will call me the next morning ( which was a lie) . The following morning He call me and told me I was approve but need to come in to finished all the paper with the finance manager . I said okay but if it’s not the same offer I DONT NOT WANT IT!. He told me I just need to come in. ( very shady). I said no I’m not doing that because I need to know if I was approved with the same rate ,terms, and monthly payments. He still insisted me to come in. I hung up. About 1 hr later this guy I never spoke with called me from Lexus of North Miami name Mark Ricciadi( very shady guy, be aware) told me that Alex told him to call me . I explain to him the same thing ( if the price isn’t the same I don’t not want it and I will not drive from Boca and waste my time). He told me that the price was the same and that he is looking at it.( the phone is recorded so I’m sure you guys have all this) I left work just to come to this dealer because theyve been forcing me to come. Once I step inside the finance office , sitting there for about 30mins this finance guy going to tell me that I wasn’t approve for the same payment. I was approved for a tier 3. Which the payments was SKYROCKETED! I was furious😡. I wasted money getting into an Uber and to come here for that price. I will be reporting this type of practice to the BBB. This is unacceptable!😡😡😡😡😡 THIS IS THE WORST PLACE EVERY TO GET A CAR!!! Please stay away!! Consumer Affairs will be getting this too. More
by JAMAR
Employees Worked With
Mark Ricciardi, Syed Bukhari, Alexander Mejias
May 15, 2019
I love my NX thanks Maria M. I am truly grateful for trading in my Toyota Corolla at Lexus of North Miami. I met Maria M., one of the best sales representatives there. She helped I am truly grateful for trading in my Toyota Corolla at Lexus of North Miami. I met Maria M., one of the best sales representatives there. She helped me through the whole process. Overall I am very satisfied with my new Lexus. I came on a Saturday when the dealership was very busy but nevertheless I had her undivided attention. I didn't feel rushed or pressured to buy/trade. Maria was so patient's and helpful. I would recommend this dealership and Maria to anyone who is looking for great customer service. More
by Danny
Employees Worked With
Maria Morrone
May 14, 2019
Very happy with my purchase and Maria Maria was beyond helpful when I purchased my Lexus at Lexus of North Miami. She is a professional, friendly, caring, and very knowledgeable about her Maria was beyond helpful when I purchased my Lexus at Lexus of North Miami. She is a professional, friendly, caring, and very knowledgeable about her job. I would definitely recommend anyone who’s looking to buy a car to go to her. She will make sure your needs are well taken care of. More
by Lexusgirl
Employees Worked With
Maria Morrone
May 13, 2019
Delivery was not good When I picked up car nothing was done . Took car home with the plastic still on floor and on door panels . Plastic still on antenna there is parts in When I picked up car nothing was done . Took car home with the plastic still on floor and on door panels . Plastic still on antenna there is parts in glovebox that was to be put on at dealer still in glove bic More
by Lovemycar$
Employees Worked With
Alexander Mejias
May 08, 2019
frendly and courtous Marie is a wonderful sales representative for Lexus of North Miami. She meets you with a bright smile. Marie's customer service skills are at the bes Marie is a wonderful sales representative for Lexus of North Miami. She meets you with a bright smile. Marie's customer service skills are at the best. Marie made the buying process less stressful. Thee approach was with confidence, making it fun with excitement. I would recommend Marie to anyone who is purchasing a vehicle at Lexus of North Miami. Marie was excellent. More
by Ram
Employees Worked With
Maria Morrone
May 04, 2019
I M SURPRISED HOW IN LEXUS OF NORTH MIAMI TAKE CARE OF ME I WANT TO THANKS ALEX SUAREZ, SEAN KAMAL, AND MABELE, FOR ALL THEIR HELP AND ATTENTION, AND COOLABORATION. ALL MY DEALS WITH LEXUS OF NORTH MIAMI H I WANT TO THANKS ALEX SUAREZ, SEAN KAMAL, AND MABELE, FOR ALL THEIR HELP AND ATTENTION, AND COOLABORATION. ALL MY DEALS WITH LEXUS OF NORTH MIAMI HAS BEEN EVALUATED AND MAKE IT HAPPEN. More
by leofinance
Employees Worked With
Other Employees :
Shannon Sanders, Nina Paul, Billy Bramley, Mabel Morejon, Sasha Mclean, Lia Omuralieva
May 03, 2019
Thank you Harvey was accommodating to my specific needs on this last visit for servicing. On a previous visit I was helped by the manager of second hand cars w Harvey was accommodating to my specific needs on this last visit for servicing. On a previous visit I was helped by the manager of second hand cars who was most friendly, professional and acccommodating. I wish I could remember his name as I would be happy to include it. It is someone who makes a huge difference to your organization. More
by Acp
Employees Worked With
Harvey Gonzalez
